Customer Service Administrative Assistant
Resume:
Chemosh Everett
El Mirage AZ 85335
*******.*******@*****.***
SUMMARY OF QUALIFICATIONS
Administrative professional excelling as:
oManagement Assistant
oTrainer
oTeam Leader
Software Programs include:
oMicrosoft Office/Word/Excel/PowerPoint
oQuickBooks
oPrograms specific to accounts receivable
oNeat
RELEVANT PROFESSIONAL SKILLS AND TRAINING
Excellent trainer to new employees and providing continuing education to more seasoned associates
Served as mentor
Evaluated employee productivity
Screened new hire applicants effectively placing them in correct areas
Participated in new hire interview panels
Proven problem resolution skills when dealing with customer issues
Customer-centric approach to service
Courses:
oManagement and Leadership Training
oSafety Education
oQuality Assurance
WORK HISTORY
AD-Waters December 2016 – Current
Customer Service Representative
Created customer accounts, updated vendors information, updated pricing, inputting customer orders and taking payments, answering customer complaints, updating spreadsheets, taking payments, track inventory that’s been sent out, keeping track on incoming & outgoing inventory.
Complete Aviation Systems March 2016 – December 2016
Office Manager duties creating work orders, inputting invoice for completed work, collect and post payments to invoices. Scan bill and receipts into Neat to create bills in QuickBooks, post checks into Desk Top Banking, also keep inventory on all incoming and outgoing parts.
Samons Bros. Framing Inc. June 2015-2016
Management Office creating and updating spreadsheets for builders, inputting information for
Current bidding on new building projects, accounts payable also keep track of P.O assuring
bills are being paid on a timely matter.
Allied Forces Temporary Services, June 2013-2015
Performed administrative assistant duties at Scottsdale Quarter (Glimcher Realty Investment) Management Office creating and updating spreadsheets for tenant contacts, team member contacts, client information, and maintaining closed accounts payable log, functioned as receptionist accurately referring callers and visitors
City of Phoenix, Water Department, October 2001-February 2013
Created and closed customer accounts, provided account information, researched billing issues, devised alternate payment plans, collected and posted payments, liaison for customer complaints, established work schedules, worked with the field to assure timely repair of faulty meters, and performed as assistant payroll administrator auditing payroll entries
Education
Arizona State University, Master’s Level courses in Business and Accounting
Awards
Letters of Accommodation from Customers
Innovation Awards
Community Activities
Volunteer in homeless shelters reading to children and assisting with food programs
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