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Customer Service Manager

United States
January 31, 2018

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Leah Halligan

*** ***** ******, ********** ** ***05

Cell 302-***-****


Associate Degree in Human Services

Licensed Cosmetologist by the Delaware State Board

Alcoholic Beverage Control Certification

Delaware Criminal Justice Information System Certification

Stewards of Children Certification

CPR Certification

Strong customer service skills

Strong organizational skills

Strong computer skills

Strong ability to speak clearly, concisely, and effectively; listen to and understand information and ideas.


Hair Dresser/Barber: Ratner Companies/Hair Cuttery 1/15 -present

Duties include performing hair cutting services consisting of fading, tapering, line ups, and beard trimming. In addition, duties include corrective color services, hi liting, waxing services, scheduling clients, clerical duties, computer filing, janitorial duties, securing shop at end of work day, depositing register count, accommodating appropriately to clients, and maintaining clean tools.

Intake Staff: The Public Defender’s Office, New Castle County Courthouse. 1/17-5/17

200 completed hours of interning.

Duties included interviewing clients in person and inmates via videophone to determine their eligibility for a public defender, accessing DELJIS to assist clients properly and confidentially, answering telephones, and paralegal work.

Social Worker: The Division of Social Services, Canby Park. 8/17 - 11/17


Processing Periodic Reports for state benefits, helping clients with application processes, answering telephones, and incorporating data into Microsoft Excel. 200 completed hours.

Office Manager Assistant: Deborah J. Halligan DDS 4/08 - 5/14

Duties included scheduling patients for care, clerical duties including filing, processing claims, customer service, managing janitorial duties, securing office at end of work day.

Hostess: Border Café Wilmington Delaware 7/12 - 5/13

Duties included customer service, greeting customers, arranging reservations, ensured proper, and prompt seating in a busy setting, answering telephone, hospitality, and other duties as assigned.


The Sunday Breakfast mission: 20 completed volunteer hours.

The Food Bank of Delaware: 50 completed volunteer hours.

Tristate Bird Rescue: 50 completed volunteer hours.


St Elizabeth High School 2008-2012

Delaware Technical Community College 2015-2018

Schilling-Douglas School of Hair Design 2013-2014

References: Jane Fraze 302-***-**** Ellen Freed 302-***-****

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