Desktop Support Software

ROBERT SMITH

********@*****.***

SUMMARY OF QUALIFICATIONS:

SOFTWARE/LANGUAGES/PACKAGES:

MS Outlook, Exchange,Windows Mail., MS Office, Backup Exec, Netscape, Firefox, Chrome, Safari, Internet Explorer, MS Proxy, Firewall-1, Java, C#.net, VB.net Visual Studio 2005/2008, MyEclipse, Netbeans, Toad

DB:

Oracle, MySQL, SQL Server, ODBC

OPERATING SYSTEMS:

Windows XP, Vista, Windows 7, Windows 8, Windows 2000, Mac OSX, Novell, Citrix, HP-UX, SUN servers and workstation. Linux

COMMUNICATIONS:

Wired and Wireless Ethernet, FTP, RS232C, IPX/SPX, TCP/IP, ISDN, Router/Bridge, AP, Lan/Wan.

PROFESSIONAL EXPERIENCE:

Teksystems(for FAA-Actionet) _ _ _Mar 2016 – Sep 2016

Laptop deployment Meet with user, determine applications needed to install, copy data via Easy Transfer or manually if needed. Export particular registry keys to ease reconfiguration on new machine. Install printer drivers, map printers, rename .ost file to be able to carry over existing one. Set email signature and pst files, reload theme if didn’t migrate with easy transfer, Assist other technicians with issues/troubleshooting. Arrange for vendor for warranty repair, Utilize recovery methods to get user able to login through Safeboot. Locate license keys for software reinstallation, Utilize Marimba for applications configured for pushing, Swap video cables as needed to utilize multi monitor, install usb display adapter for 2 in 1 to have external video when not docked in desktop mode.

Teksystems(for Chicos) _ _ _ Mar 2015 – Jan 2016

Confirming "professional" looking and functional installation of POS systems, IPAD validation, using BOMGAR, RAdmin, Airwatch, RTS Pathfinder, TACACS logging into routers, verifying if broadband functional, what vlans certain ports were set for. Converting LTE ipads over to using wi-fi, assisting tech with getting POS, IPADS, Wireless printer, receipt printers, scanners, cash drawers all functional for store to open the next day. Updating firmware, installing pki certificate. Work through Zendesk tickets queues to resolve register, ipad, printer issues.

Teksystems(for ProSystems) _ Sep 2014 – Feb 2015

Configuration/Imaging/testing/validation of various devices from video wall monitors, Surface tablets, Laptops, Desktops, barcode scanners. Rack and stack of Cisco and HP server equipment.

Receiving returns into inventory.

Govpay Services _ _ _ Dec 2013 – Sep 2014

Supported payment processing website, updating and added new features using PHP, ftp files, confirmed important patches for Centos were installed, utilizing Ubuntu desktop in VM, and Fedora on tablet.

Updated config files, updated, and created web design. Wrote queries in sql.

Compucom (for BCD Travel) _ _ Oct 2013 – Jun 2014

Remote Windows 7 rollout, backup data, run image job depending on what software is needed, push additional required software, monitor job via Altiris, troubleshoot configuration issues.

Assist users having issues after the upgrade.

TEKsystems (for Dell/State of Ga/AIO) _ Nov 2012 – Oct 2013

Projects, Windows 7 rollout, IMACD, and breakfix field services tech for Dell.

Remove viruses, installation of systems/printers, replace hdd, fixed scripts, within active directory and Novell Environments. Various short term assignments related to deployments, POS and Display Kiosk, Installation of SonicWall router, network switch.

Support.Com _ Mar 2010 – Nov 2012

Remote to retail customer's Windows and Mac based computers, check /replace drivers, install printers, configure wireless router, virus removal, inform customers of hardware issues.

IBM _ Aug 2001-Feb 2009

Was Hired directly from Realsoft Inc (prior listing.), Continued doing same job function on the Service Desk.

Provided website development and support.

Project planning and design from asp to asp.net 2.0 using C#, then over to Java/JSP with Tomcat as J2EE Container with MySQL 5.0 as back-end DB and remote connection to Oracle.

Phone support of various proprietary software applications based on Windows 2000 and XP workstations.

Realsoft Inc(for IBM) _ Mar 1999 – Aug 2001

Single Point of Contact for numerous proprietary software application on HP-UX workstations.

Alarm monitoring and repair using HP OpenView ITO. HP server/workstation and Sun Server process administration. Web Application server password administration. Unix user password administration

Outage Bridges participant in recovery of service to users.

Norrell Staffing _ _ Jan 1999 – Jun 1999

Tier 2 Helpdesk, Answered phone and email support of Norrell Remote offices. Unlocking files in SCO remotely, determine whether DNS or WINS issue. Make sure backups completed on their SCO boxes in their remote offices.

Wallace & deMayo,P.C Jul 1998 – Jan 1999

Administer NT Server 4.0.Load, configuration, and deployment of servers. NT SERVER/LINUX . Installed new hardware into and reconfigured Novell and NT based servers including RAID reconfiguration..

Reconfigured ISDN modem/router. Used HP Jetadmin to create networked printers in both NT and Novell.

Assisted Technicians with networking issues. Created users, groups, and printers on both NT and Novell, as well as reset passwords.

Structured Logic(for Delta Technology) Jul 1997 – Jul 1998

Upgraded operating systems on pc systems from Windows 3.1 to Windows 95 or NT Workstation, depending on the machine capabilities. Upgraded software and configured the environment of the user.

Assisted technicians with NT Workstation and Windows 95 problems. Used a toner to locate token ring cable. Installed ends on Token Ring and Ethernet cables. Configured workstations for TCP/IP.

The Network Connection Incorporated Apr 1997 – Jul 1997

Performed system builds of video servers based on NT Server 4.0 and installation of software such as Seagate Arcada Backup Exec., IIS and Ups software. Troubleshoot servers and clients.

Interim Technology (for Brown & Root) _ Sep 1996 - Mar 1997

Worked as a contract employee for Brown and Root Windows 95 deployment. Prepared computer systems for the installation of Windows 95, performed the Windows 95 installations, and tested these installations for problems. Helped with other installations where there were problems. Added users to necessary groups in Netware, mapped drives, used SMS Administrator to view users configurations and to deliver packages to users.

Moved over to Desktop Support / LAN Administration where I reset passwords, created users and groups, rebooted servers, added printers in Netware 3.12 and 4.1, corrected problems with software, along with other tasks involved with desktop support. Configured workstations for ipx/spx and tcp/ip.

Used HP Jetadmin to create network printers on Novell 4.01 and 3.12.

Bits and Bytes _ _ Dec 1995 – Jan 1997

Responsible for service and overseeing new builds of computers in store and on-site networking as well as the repair of individual computers at the customer site.

Installed and configured Windows 3.1, Windows 3.11, and Netware 4.1 as well as clients for Windows NT Server. Configured Windows for Workgroups and Windows 95 as peer to peer networks.

Configured dial-up Networking under Windows 95 and Windows NT using TCP/IP protocol.

Installed various applications from Office Suites to AutoCAD and Microstation.

Education:

Phillips Junior College: Marrero, LA. Associates Degree, Electronics Engineering

Alexandria Regional Technical Institute: Alexandria, La. Certificate Drafting & Design Technology

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