Technical Support Information Technology
Resume:
Azgar Ali Syed
Irving, TX.
*****.*******@*****.***
PROFILE
Energetic, dependable employee/student with academic experience in Information technology and digital computers science and also with an experience of telecom domain during an internship. Currently seeking a full time job to complement theory, excel my skill learned at the university level and also at internship. Solid communication and leadership skills with a strong background in computers. Technically proficient in Microsoft word, excel, power point and some of the programming languages. EDUCATION
Masters in Information Assurance 2017
Wilmington University New Castle,
DE
Bachelor of Technology in Information Technology 2014 Swami Vivekananda Institute of Technology, JNTU Hyderabad, India
Skills
Programming languages: C, C#, JAVA
Database: SQL
EXPERIENCE
Best Aid Pharmacy, New York May, 2017 – Dec, 2017
Database administrator
• Maintaining the database and Data Backup performed by micro merchant daily at mid night.
• Instead of doctors giving physical prescription they send electronic scripts (e-scripts) directly onto the system and all the insurance details of every patient needs to be already added into the data base to run the prescriptions. Once prescriptions goes through it shows the profit/loss made behind each claim by comparing the prices to the whole seller’s price. So the prices from the whole sellers also be needed to be added to the system.
• Data Backup performed daily at mid night.
Worked as an Intern in Cell Packet Technologies. Ltd., IL, USA. July, 2016 – Dec, 2016 RF Engineer
• Responsible for Field Testing of LTE/UMTS/GSM devices, on field on AT&T Network on Samsung devices.
• Responsible for capturing UE logs on Samsung proprietary tools NNEXT, Shannon view and preparing detailed reports on the issues monitored while testing.
• Support to the IOT team to capture logs for analysis of issues in live radio network by checking both the messages exchanged with the network and internal layers primitives at protocol level.
• Interacting with client for more information on test cases and new updates.
• Providing Support in testing/reproducing various critical issues in the field like Call Drops, Data stall.
• Worked on testing Tablets and Phones based on Android platform.
• Performing tests on daily releases of new builds through different levels and phases of the software development lifecycle and generation of formal release notes.
• Providing full R&D support and maintenance for pre and post launch products, including reproduction and diagnosis of problems.
• Resolving Customers reported field issues of device by playing an intermediate role between R&D and Operator.
• Ensure the testing scope remains aligned with agreed priorities and in line with expectations and milestones set by the Company.
Genpact, INDIA Jan, 2014 – Dec,2014
Leader in global IT services, BPO and Product Engineering Services, headquartered in Hyderabad, India Software Support Engineer
• Responsible for providing laptop technical support over the phone to USA based HP customers.
• Resolving the basic software related issues over the phone by sometimes taking control of customers laptop and fixing it.
• Well versed on multi tasking by documenting the cutomer details, issues they have on internal tools and at the same time providing them assurance to fix it
• Providing excellent technical support by fixing the issues in timely manner with full satisfaction of the customer.
• Responsible for understanding the issues quickly and routing them to the concerned dept, if it is a hardware issue or major software corruption.
• Responsible for providing complete details to the hardware teams, if it’s a hardware failure and advice them to ship the laptop, in order to replace the broken parts.
• Resposible for providing detailed warranty information to customer and help them extend it, if it’s about to expire.
• Maintain track records for every call of different customer on internal database tools and manage them effectively.
• Scheduling a call back with customer to make sure the issues are permenantly resolved and customers are satisfied.
• Briefing the issues in weekly meeting with lead and manager.
• Mastered in meeting the customer needs to their complete satisfaction at the same item meeting the target of the company in keeping all the customers satisfied.
• Was awarded one of the best technical agent on the floor.
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