Customer Service Data Entry

Lauren C. Morris

**** ******* *****, *********, ** 28215

***************@*****.*** Tel: 704-***-****

EDUCATION:

East Carolina University - 3.75GPA May 2012

B.S. in Communications, Concentration: Public Relations, Minor: Public Administration

2008-2012 Dean’s list and top 15% of the graduating class of 2012 at East Carolina University

2009 Member of the Phi Eta Sigma National Honor Society

2010 Active member of PRSSA (Public Relations Student Society of America)

2010 Publicist for Habitat for Humanity Chapter at East Carolina University

2010-2012 ECU Student Conduct Board Member

2011 PACE member (Planning to Achieve Collegiate Excellence)

Pfeiffer University Aug 2014 to Present

M.B.A. in Business Administration

ABC Bartending School Jan 2018 to Present

Certified Bartender

EXPERIENCE:

Charter Communications, Charlotte, NC. Nov 2017 to Present

Traffic Coordinator

Maintain master program calendar outlining run dates for promotional messaging and client provided advertising.

Proactively identify promotional messaging for in-house advertising.

Complete traffic instructions and assets from external advertising clients.

Upload all assets into display systems and maintain daily playback logs and reports.

Conduct regular spot checks to maintain quality control of all programming.

HireRight, Charlotte, NC Mar 2015 to Nov 2017

Data Coordinator

Responsible for processing and managing data and information provided as part of the delivery of Drug and Health Screening Services.

Utilizing internal information management systems and the regulations required to manage and process employer-based drug and health screening programs.

Providing quality control over information processing tasks and assignments.

Communicating internally and externally with employees, clients, and vendors.

Performing data entry in MS Excel, along with a proprietary database.

Working cross-functionally with other departments throughout the company.

Processing physical exam results and assisting with various other ad-hoc requests.

Performing several administrative functions which include faxing, emailing, and scanning documents, and coordinating client appointments.

Queen City Cltive, Charlotte, NC July 2016 to Present

Public Relations Manager/Co-Founder

Brand management and image

Created press releases and email marketing

Booked venues and negotiated contracts

Create event calendar for the group

Supported promotional needs by distributing flyers, press releases, letterheads.

Communicated with sponsors and performed all booking and event planning functions.

Planned fundraisers and outreach programs

Established effective media relationships.

Handled email inbox for performance inquiries.

Coordinated the planning of media interviews and press events.

Social media management, increased followers from 30 to 1000 within a year

Convergys, Charlotte, NC Jul 2012 to Oct 2014

Customer Service Representative

Provided customer support by directing patrons to their destinations and collaborating with other departments to resolve customer issues.

Worked daily within a GIS system, while also running vehicle diagnostics and providing roadside assistance for customers.

Efficiently handled 250 calls per day, performing all duties in a timely manner.

Interfaced with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Patiently clarified customer requirements by probing for information and resolving routine problems regarding the client's products and services.

Demonstrated patience and empathy in all customer contact situations; including maintaining a pleasant and professional tone and manner.

Utilized decision-support tools and resources to appropriately provide resolution to customer needs.

Accurately notated accounts and information within a call tracking database.

Ensured the quality of customer service met all Key Performance Indicators.

ECU Habitat for Humanity, Greenville, NC Dec 2010 to May 2012

Public Relations Coordinator

Coordinated fundraisers, booked venues, and maintained social media websites.

Responsible for advertisement of all promotional flyers, handbills, and events.

Planned events and general meeting agendas; participated in monthly ‘Builds’.

Communicated with other student organizations.

Collide Ministries, Greenville, NC Jan 2012 to May 2012

Public Relations Intern

Served as the event planner for the first outdoor worship event for publicity.

Supported promotional needs by distributing flyers, newsletters, letterheads, and handbills to the public

Communicated with sponsors and performed all booking and event planning functions.

SKILLS:

Public Speaking, Event Planning, Event Promotion, Public Relations, Customer Service, Data Entry, Social Media Management, Creative Writing, Marketing and Promotions, Community Outreach, Microsoft Windows OS, Microsoft Office (Access, PowerPoint, Excel, Word)

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