Customer Service Sales

Karen A. Pasko

Collegeville, PA 610-***-**** ******@*******.***

SUMMARY

Proactive, goal-oriented Administrative Professional with extensive experience in managing schedules, travel, correspondence, communications and projects with busy executives in the industries I have had experienced with. Reputation for high level of accuracy and efficiency with the creation of projects utilizing MS applications such as Outlook, Word, Excel and PowerPoint. Also utilize Montgomery County tools on line with state applications and county applications. Outstanding customer relationship management skills with ability to tactfully handle difficult issues, foocusing energies on positive resolution. Excellent prioritization skills honed from handling multiple tasks simultaneously.

PROFESSIONAL EXPERIENCE

DISTRICT COURT, MONTGOMERY COUNTY 2010-Present

Civil Clerk

Reporting to Judge with various cases

Managed Landlord tenant/civil cases. Processing paperwork to be given to Judge for upcoming hearings. Upon completion of hearings, paperwork returned for judgement documents and continuous process flow

Customer support, solving issues, and situation resolution

Performing bank reconciliation in office and taking to bank for processing

Assisting other clerks on Judge's staff with processing paperwork

PFIZER (FORMERLY Wyeth Pharmaceuticals) MONTGOMERY COUNTY 2006-2010

Administrative Specialist

Managed ever-changing appointments and calendars to minize conflicting schedules and to stay abreast of ongoing projects

Coordinated team member trip preparations by gathering information and creating reports improving timely reimbursement of expenses

Ensured timely coordination of training classes and presentations by preparing laptops to run smoothly, creating agendas, and distributing feedback upon class completion

Served as key team member for customer complains on 800-line,guaranteeing satisfactory resolution of issues

Accurately recorded and maintained files on MS excel, meeting and adhering to strict compliance standards

Took initiative to collaborate with team members to complete projects in a timely manner

Senior Administrator 1989-2006

Reporting to Director and Assoicate Director of Healthcare Systems Contracting, utilized reports to manage. Supported team with in-house calls to deliver rsolutions with general inquiries, contracting discrepancies, placing orders, and pricing inquiries. Key point person to offer project incentives to customers.

Achieved 100% customer satifaction while providing back-up telephone support for overflow of calls with doctors, hospitals, medical facilities and sales force. Provided guidance, direction and administrative suppoirt to accurately resolve customer issues

Successfully absorbed additional assignments utilizing same resources and achieving 100% satifaction; created reports and excel spreadsheets, screened calls from Field Sales forces to determine appropriate action to solve issues

Recognized for ability to thoroughly and accurately compile and track market share data reports to be presented to Senior Management for continuation of projects

Frequently sought after by superior for input on revisions formatting, and content for presentations to Senior Management

Selected by management for new role to provide excluive administrative support to Director-level colleague. Upgraded to new role in recognition for superior administrative knowlege, ethics, work walues, and ability to complete tasks accurately and in a timely manner

Facilitated as part of Administrative Excellence series workshops resulting in improved conflict resolution skills and roles as an administrator

RELATED WORK EXPERIENCE

LEA & FEBIGER MEDICAL PUBLISHING HOUSE,PHILADELPHIA, PA

Clerk

Prepared orders in the sales department and performed clerical functions.

ACME MARKETS CORPORATE HEADQUARTERS, PHILADELPHIA, PA

Administrator

Promoted to Treasury Department due to proficiency in accuracy and reliabity.

Reported to Associate Director. Handled billing, accounts receivable, and coupon credits to store accounts.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma, Hallahan High School, Philadelphia, PA

Certificate, Travel Administration Program, Wilma Boyd Career School, Pittsburgh, PA

Wyeth Pharmaceutical/Skillpath, Philadelphia, PA

Navigating Through Uncertain Times

Leadership Priorities Employee Engagement Session

Administrative Excellence

PowerPoint: Building Interactive Presentations

PowerPoint: Effective Presentations Techniques

PowerPoint: Working with text in your Presentations

PowerPoint: Presentations

Influence I Marketing

Managing Multiple Projects, Objectives and Deadlines

Win-Win Admins

Business Management and Administration

Advanced Conference on Personal Leadership and Development

Words at Work

Business Writing

Customer Service Excellence

Designing a Databas

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