Customer Service Microsoft Office
Resume:
Stephanie DuBoise
Schenectady, NY
**********@*****.***
Administrative support professional offering versatile office skills and proficiency in Microsoft Office programs. Who is a strong planner and problem solver that is able to adapt to change, works well independently and with others and exceeds expectations. Is able to multitask the priorities at hand to meet tight deadlines without compromising quality.
Front Desk Supervisor
Homewood Suites by Hilton - Albany, NY
September 2016 to Present
Efficiently check guests in and out of the hotel. Receive, reservation calls. Post charges, to guest accounts. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Know and follow hotel emergency procedures. Distribute mail and faxes to guest boxes as well as hotel staff. Practice safe work habits. Attend and participate in monthly department meetings. Carry out any reasonable request by Management. Maintained Hilton brand standards and programs Oversaw and supervised all duties performed by Front desk agents Coached employees using proper techniques Created new guest profiles and practiced proper billing procedures. Work very closely with all departments of the hotel to provide an excellent level service. Assist Guests with Local recommendations for restaurant and attractions. Responded to billing concerns by departed guests, investigated claims, and made adjustments as necessary
Technical Assistant
METLIFE INSURANCE COMPANY - Troy, NY
October 2013 to October 2016
Daily communication with claimants, providers and attorneys * Manage data and record keeping * Develop correspondence to assist and support the productivity of the company * Prepare reports and file paperwork
Family Life Center Associate
CITY MISSION - Schenectady, NY
2010 to 2012
Answer multi-line telephones & keep and maintain confidential files. * Conduct intakes, enter new clients into the database. Taking their picture and scanning them into the system, make referrals for women in need of shelter, food, clothing etc. * Lead prayer services and other groups for empowering women and child enrichment. * Make sure the facilities cleanliness is maintained * Making sure that residents did their chores * Received donations
Library Clerk
SCHENECTADY COUNTY PUBLIC LIBRARY - Schenectady, NY
2000 to 2008
Performed registration and welcome of new patrons including library tour and explanation of borrower services. * Managed scheduling of community classes; reserved and coordinated rooms and labs, registered participants. * Functioned as front desk clerk, providing exemplary customer service; duties included checking out books and other media, managing financial transactions and settling account and fines disputes. * Maintained fast-paced circulation including re-shelving books and media, re-organizing and setting up monthly displays, re-routing materials to outside branches. * Responsible for opening/closing library including supervisory of other staff, ensuring starting/ending drawer balances, carrying out all operational paperwork.
EDDY SENIOR CARE - SCHENECTADY, NEW YORK 2002 to 2004 Administrative Receptionist * Key-holder with opening/closing responsibilities; performed building checks, ensured appropriate daily staffing/ scheduling requirements were met. * Received in-coming visitor's calls/questions via phone and in person; re-routed inquiries to appropriate departments maintaining exemplary customer service and thorough follow-through. * Managed office inventory including replenishing supplies, maintaining vendor contracts, performing monthly and quarterly supply audits. * Created a weekly transportation schedule with daily adaptations and changes, contacting and booking drivers and arranging pick-up and drop-off times. * Performed all daily clerical tasks including faxing, copying, filing, executing mass mailings. * Prepared files by copying, collating, arranging requested material per set protocols.
General Equivalency Diploma in References are available upon request
SCHENECTADY COUNTY COMMUNITY COLLEGE - Schenectady, NY
2000
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