Health Operations

Dr. Jay Joshi

Mobiles: +91-993*******

Email: **********@*****.***

OVERVIEW

Healthcare Professional with over 9 years of expertise in Operations Management, business analysis, business planning, S&M and Clinical Practice.

Ability to develop strategic long term and short term partnerships and communicate effectively with all levels of decision makers

Excellent leadership and communication skills with ability to work with top management, clients and primary liaison to other staff.

Proficient in business operations backed by international experience in Healthcare Administration at Dubai, Having impeccable academic records with an aptitude to grasp concepts quickly

Knowledge of the processes involved in ethical standards and laws for delivering better health care AREA OF EXPERTISE

Business Operations Business Process Quality Assurance & CQI Business Development Sales & Marketing Corporate Relations Team Management Training and Development Strategic Planning Networking Insurance & TPA PROFESSIONAL EXPERIENCE

Sparsh Diagnostics : April’16 to Present

Business Head

iGenetic Diagnostics P Ltd. April 2015 to June 2016 Company runs chain of high end state of art Labs in Mumbai, Delhi, Nagpur and expanding its reach.

Sr. Manager Operations

Reporting to CEO and Directors

Key Deliverables

Preparation of annual business plan and budget forecasting by gathering information from market/company history considering strategic goals and by taking inputs from the CEO. Branch wise profitability summary MIS, providing commercial analysis and insight on pricing, discounts, purchase for decision making.

Project planning and creating business model for operation of diagnostic centre in joint venture with various clients Involve with management in formulation of business strategy and support in decision making.

Managing and improving multiple departments including Sales support, CRM, Accession, Logistics, Admin, QA

Training and development

ACHIEVEMENTS AT iGENETIC

NABL accreditation – Trained, Developed and

lead the team of various departments for

becoming the youngest lab to achieve the

accreditation with flying colors.

Finalized contract with various vendors for

procuring machines and services leading to

reduction over 15% cost.

Team building including hiring of Sales and

Marketing, Lab Manager, Sr. Quality Mgr, Team

Leaders and key consultants.

Streamlined purchases by way of creating monthly reporting structure after analyzing different

consumption levels based on seasonality from past

data, vendor analysis, change of vendors

Provided key inputs in terms of cost structure,

volume levels for creation of Homecare segment

as a separate unit.

Merger and Acquisition of other labs

Increasing CSAT score by improving services

by CME’s

Increasing the revenue by increasing the

number of samples per day

Suburban Diagnostics India Pvt Ltd March’13-May’15 Chain of Diagnostics centre

Manager Operations– Centre

Key Deliverables

Managing Operations of Centre along with 2 CC and 5 JV’s Increasing and achieving EBIDTA for assigned centers Coordinating centre activities through assigned staff Business development and networking with providers Ensured exceptional customer service

Enhancing team efficiency

Ensuring TAT is maintained and followed

Crystal A.R.S. LLP March 2012-Feb 2013

A firm of insurance consultant

Administrative Supervisor- Health Solutions

Key Deliverables

Planned, strategized and coordinated various products Underwriting product lining for various health solutions Ensured proper administration of services

Billing and cost benefit analysis to identify potential revenues per customer.

Installed, maintained & constantly improving operating procedures Taking periodic audit of providers(DC’s) through visits or based on feedback

Cost Analysis & feasibility study of each service. Preparing & submitting MIS to the management

ACHIEVEMENTS AT SUBURBAN

The only centre with double revenue Y.O.Y

Developed profitable Logistical Planning.

Award for Optimal Logistics Utilization

Optimal utilization of resources during lean period

Expansion of services and products

Implementation of SOP’s and SPOC for various

department/s and their activities

Assisting in restructuring, Planning and designing of existing and new centre and Lab..

ACHIEVMENT AT CRYSTAL A.R.S

Created and managed extensive network of provider in UAE, Oman, Kuwait and other gulf countries

Generating leads from Indian Life and Non lifeInsurers

Developed, scrutinize the content for various

products for Medico Marketing and IT

Part of Software Development for PIMS application

Expansion of services and recommending

appropriate changes to Management.

Lifecare Hospitals Pvt Ltd. Nov. 2010-Mar 2012

Key Deliverables (Part Time)

Operations Executive

Responsible for day to day operations

Coordinating activities between departments

Directing, Supervising and evaluating staffs activity Introducing CRM activity in hospital setting up

Employee evaluation process

Thunga Hospitals Pvt Ltd OCT’08-SEP’10

Chain of Multispecialty Hospitals

Key Deliverables

ICU in charge / Medical Officer

Examining & initial assessment of patients

Attending medical emergencies

Responsible for medical administration to the patients Assisting surgeries whenever required

Ensuring effective discharge planning of patient

Involved in all patient related medical procedures ACHIEVMENT AT LIFECARE

Increasing Operational Efficiency

Introducing CRM activity

Revenue generation via Direct channels

Reducing attrition with E.E.P

Introduced and Implemented SOP’s

Generating and presenting various MIS report to

Management.

Thunga Hospitals Pvt Ltd Dec’08-SEP’10

Insurance Coordinator:

Ensuring all the mediclaims are processed as per insurer SPOC for Hospital with TPA / insurers and insured

Planning in management and stay of patient in hospital Calculating approx cost and intimating insurers

Resolving queries of clients at all levels

COLLATERAL ASSIGNMENTS:

April’10 to Feb’12: Expert witness for Medico Legal Cases for Thunga ospitals Pvt. Ltd

Sep’11 to Dec’11:Claims Investigation Executive for Pvt. Insurance Company-Mumbai

Jan’10 to Mar’12: Organized & Managed Health Checkup Camps for various branches of ICICI bank

Oct’08 to Present: Locum / Consultation for various Medical GP’s / Pediatrician & MD in Mumbai/Thane

PROJECTSEXECUTED

-Customer Loyalty Program – Suburban Diagnostics - T.P.A. Industry of Insurance in India

-CRM initiatives in Preventive Health Department

-Enterprise modeling for appointment schedule in a Dental Department -Comprehensive essay on “What are the causes of CONFLICTS in the CHANGE PROCESS and how might they be managed and overcome in healthcare environment”

-HMIS for TB in India

SEMINARS& CONFERENCES

MALOCN MUMBAI 2016

HIMT-2011 AIIMS NEW DELHI

PRADANYA-2010 IHMR JAIPUR

CONVERGENCE MEDICAL TOURISM

MUMBAI 2010

CME-MMA MUMBAI 200*-**-**-**

LANGUAGES:

ENGLISH, HINDI, MARATHI AND GUJRATI

ACHIEVEMENTS AT THUNGA

Promoted as a ICU in charge from observer in

4 months

Attending Medical Emergencies

Reducing Rejection Ratio from Insurer

Implementing SOP

Awarded as Employee of the Month

Involved in Transition from 35 to 125+ bed

INTERNSHIP & MANAGEMENT TRAINING:

March’12 to Jul’12

Training for Crystal Administrative & Risk Solutions at PHMPL, Mumbai

April’11 to July’11:

Management Trainee in Corporate Relation &TPA Department of UMRAO

HOSPITALS Pvt. Ltd, Mira Road (E)

Oct’07 to Aug’08

Compulsory Rotatory Internship at MAMC Hospital-Dharwad, India

Jan’07-Nov’07 Observer at SPANDAN HOSPITAL & ICCU, Dharwad

EDUCATIONAL DETAILS::

PGD in Health Operations

Cranfield University UK 2010-2012

B.A.M.S RGUHS Bangalore 2003-2008

H.S.C: Maharashtra State board 2001-2003

S.S.C: Maharashtra State board 1991-2001

PERSONAL DETAILS:

A/611,RNA COURTYARD, BEHIND HFDFC BANK,

Shanti Park, Thane – 401107, Maharashtra, India

Email ID: **********@*****.***

Contact No: 993*******

Date of Birth: August 28, 1985

Marital Status: Married

Nationality: Indian

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