Customer Service Administrative Assistant

Objective

To work as Senior Administrative Assistant where 3 years’ experience will be fully utilized in providing quality and efficient administrative support to the company’s activities, and ensuring its smooth running.

Professional Summary

A highly resourceful, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. now looking for a career advancement opportunity with a company that will allow me to develop skills & potential.

Professional Experience

-Developed documentation,

-Create and update customer service reports and spreadsheets (open orders, warranties, closed work orders and customer billings

-Process product orders, credits, returns and warranties

-In-depth working knowledge of relevant computer applications

-Entry level knowledge to the Canadian legal system

-Ability to read and understand written legal documentation

-Build and maintain meaningful client relationships

Key Competencies and Skills

-Proficient in using Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook

-Highly motivated self-starter who works well with minimal direction

-Strong problem-solving skills

-Strong organizational and time management skills

-Ability to multi-task within a fast paced and dynamic workplace

-Ability to work and thrive in a team environment as well as work independently

-Willingness to embrace continuous learning

-Excellent customer service skills

-Ability to develop strong working relationships with clients

Relevant Employment History

Reggin Technical Services -Accounts Receivable Administrative Assistant

2015-Present

-maintain up-to-date billing system

-generate and send out invoices

-follow up on, collect and allocate payments

-carry out billing, collection and reporting activities according to specific deadlines

-perform account reconciliations

-monitor customer account details for non-payments, delayed payments and other irregularities

-research and resolve payment discrepancies

-review AR aging to ensure compliance

-maintain accounts receivable customer files and records

-follow established procedures for processing receipts, cash etc

-process credit card payments

-investigate and resolve customer queries

-process adjustments

-communicate with customers via phone, email, mail or personally

-collect data and prepare monthly metrics

Relevant Education History

Legal Assistant Diploma 2013

CDI College

Calgary, AB

High School Diploma 2005

Jack James High School

Calgary, AB

Relevant Volunteer History

CDI College Practicum 2012

GDE FAMILY LAW

Calgary, AB

REFERENCES ARE AVAILABLE UPON REQUEST

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