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Technical Support Engineer

Location:
Mississauga, Ontario, Canada
Salary:
110000
Posted:
January 31, 2018

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Jay Sivaraman

**** ********** *****, ***********, ******* L5M 7W1.

905-***-**** ac392v@r.postjobfree.com

Sr. Functional /Technical Support Analyst

Profile:

A strong functional consultant with in-depth knowledge of configuring OM, INV, Purchasing, eProcurement, Shipping, Pricing, Billing, Invoicing, AR, AP & Manufacturing modules in PeopleSoft Release 8.4 to 9.2 and Oracle release 11i SCM Modules.

Professional Experience

Hartford Hospital (Connecticut) (Contract) May –June 2015

SCM Consultant

Tested the Scripts and documented the steps for Development re PS SCM modules.

Assisted and Trained users in Inventory and Mobile Inventory after the Upgrade 9.2 .

Service requests for bugs were logged to be resolved by development on SCM Issues.

Conducted Web conference with users to replicate the issue in Test environment.

Investigated the issues and wrote documentation to resolve the same.

Escalated the Service request that could not be resolved with Dev.

Houston Methodist Hospital (Houston) Apr - May 2015

SCM Consultant.

Assisted in post upgrade Go Live Project issues in PeopleSoft SCM 9.2.

Trained users on new functionality in eProcurement, Purchasing and Inventory.

Resolved issues and documented the steps to resolutions.

Logged tickets with development for unresolved and Performance issues.

Tested and documented the solutions provided by Development.

Business Venture in India Aug 2013 – Oct 2014

Oracle Corporation Inc. Mar 2001–Apr2013

Techno Functional Support Engineer

Performed analytical work for small and medium business in implementation projects, Production environments and mentoring others with less experience.

Experienced in a PeopleSoft FSCM in release 8.4 to 9.2 & Oracle 11i Modules setup specific to OM, INV, Pricing, Purchasing, Shipping, Billing & Invoicing.

Resolved issues in OM, Inv., PO, MFG, AR, AP Billing & GL linked to SCM.

Performed tests & executed scripts for new functionality before being released as per development in PS Applications release 8.4 or higher.

Participated in design sessions with users and wrote design specifications for developers.

Actively participated in implementation of SCM/ERP and upgrade projects.

Tested enhancement requests in SCM for development to address the same.

Experienced in gathering business process, fit-gap analysis & developed functional specifications for customer’s new requirement.

JAY SIVARAMAN

RUSSEL METALS INC., Mississauga, Ontario. Feb1998 - Oct 2000

Application & Systems Support

Wrote documentation for implementation of Software (Metalware) pertaining to steel industry and assisted in the implementation the same across branches in Canada.

Continuously tested issues for improving performance in the SCM (ERP) applications.

Conducted training for users in OM, Inventory, Shipping and Invoicing / Billing applications.

Performed feasibility studies involving enhancement request from managers & users in terms of addition to existing functionality.

Recorded SCM/ ERP issues in the Heat Software and provided solutions.

Maintained security in the systems & granted user access in terms of the functionality.

HYDEL ENTERPRISES INC., Scarborough, Ontario 1996 – 1997

Manufacturing & Systems Coordinator.

Implemented Macola Software for Production Scheduling and Inventory Management. Applications.

In charge of Production Planning & Scheduling of Finished Goods.

Expediting raw materials daily to meet production requirement.

Performed Daily Production Reporting that assisted users in meeting customer’s requirement.

Conducted production meeting to discuss production issues and provide resolution

to customer’s expectation in terms of their orders.

GENPAK LIMITED, Rexdale, ON 1989 – 1995

Master Scheduler

Reviewed Product requirements on a daily basis using reports from BPCS

on AS/400 and adjusted production schedules.

Issued Master Production Plan on a weekly basis for product lines using budget

and forecast.

Professional Development

PeopleSoft Inventory Management (2010)

Oracle 10g R3 Java Programming (2007)

People Tools 1& 2 (Dec, 2006)

PeopleSoft Order Management (2005)

Basic SQL Query (2005)

Education

B.A.S. (Administrative Studies) York University, Ontario. (1982).

Certificate in Programming & Systems Analysis, York University. (1992)



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