MY LINKEDIN PROFILE
To re-enter the job force with a
company that I can grow with and
make positive, proactive, long
Time Management, and Interactive
Personality. Works Well as a
Team Player. Proficient with
Microsoft Word Processing
LUNCH ASSISTANT / SMITHSBURG ELEMENTRY SCHOOL
August 2016 - Present
Employed by the Washington County School System. Provide oversite and assistance to Pre-Kindergarten through Fifth Grade age students during lunch hours. Ensure the safety of hundreds of children at a time with little to no supervision. Communicate with a diverse group of age ranges, skill, and management levels; working together to make sure the common goal of safety, learning, and compassion is met.
STAY AT HOME MOTHER / THE JAKOB HOME
March 2005 - Present
Co-Owner / Operator of the Jakob Home. Act as primary care giver to three beautiful boys and husband. Proactively manage up to five individual schedules of activities with multiple different organizations. Create and manage budgets and develop weekly, monthly, and quarterly goals for my family; ranging from dietary plans, physical/mental health goals, financial budgeting, vacation planning, interpersonal negotiation. By far the most fulfilling part of this career; there is constant growth, adaptation, and challenge. All of which I thrive on.
TAX COLLATOR/RECEPTIONIST / ARONSON & COMPANY
August 2005 – February 2006
Ability to handle confidential and time-sensitive information. Prioritize all work by date needed. Accurately prepares and checks tax return forms, schedules and tax returns Issue financial statements to Partners and Senior Managers for upcoming year-end statements. Assist Firm secretaries as needed and performs general office duties related to tax preparations. Ability to read and interpret documents and effectively communicate and correspond with internal and external customers. Maintain confidentiality of all client and company information. Able, on a consistent basis, to function in a fast-paced environment, under substantial time pressure, and to perform under the demands set by the company. Responsible for multi-line phones and reception on an “as needed” basis. Possess great communication and organizational skills. Solid Microsoft Office skills, i.e. Microsoft Word, Excel, Access, Outlook, and Power Point. SR. REVENUE ANALYST / VERIZON AVENUE
April 1998 – May 2003
Perform detailed and high-level analyzation related to high volume contracts of multi-dwelling buildings. Compile summary reports for management with a focus on potential / actual recoveries, operation changes, and revenue modeling. Analyze data and contractual information between clients and vendors to discover unbilled services and assist in the collection of those funds. Work closely with C-Level management in the reporting and development of plans and strategies to effectively maintain the utmost level of customer service and care, while resolving complex customer issues. 2
CUSTOMER SUPPORT SPECIALIST/TIER II/ VERIZON
May 2000 – March 2001
Troubleshoot internal as well as external customer telephony problems using various databases. Provision orders to correct troubles on escalation orders. Work national trouble queues by researching to resolve customer issues to ensure customer loyalty. Provide support to internal and external customers by answering ACD Switchboard for HOT escalations. Manage daily workload, by issuing work orders into correct individual queues. Complete all routed work orders and follow-ups within the allotted time frame. Performs callbacks to customers to communicate scheduled tech visits and due dates.
SALES ORDER ASSOCIATE / DATA ENTRY / VERIZON
December 1999 – May 2000
Built accurate billing record of customers' request in company database. Initiated and submitted basic/complex service requests to outside vendors. Coordinated service request feedback through acknowledgement. Responded to and corrected all initial queried or rejected service request orders. Performed line tests to ensure service delivery dates were met. Communicated to the customer telephone number(s) and due date. Responded to telephone inquiries.
CUSTOMER CARE REPRESENTATIVE I/II / VERIZON AVENUE June 1998 – December 1999
Responded to all customer inquiries regarding cable and telephony service to include Tier I troubleshooting, basic billing, and basic Internet issues. Received escalated calls from Customer Care Representatives and Supervisors for speedy resolution in regards to repeat and/or ongoing issues. Coordinated weekly team meetings and coached team members when needed. Routed customer inquiries to the appropriate teams. Experience gained Data Entry, Customer Service, Excel, and Word skills. I also solicited additional information/sales of new or additional services. EDUCATION AND ACCOMPLISHMENTS
HIGH SCHOOL DIPOLOMA / 1995
Tall Oaks Vocational High School
CULINARY SCHOOL / 2004
San Diego Culinary Institute
Multiple Innovation Awards at Verizon Avenue for Process Improvement Recommendations & Outstanding Customer Service