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Customer Service Representative

Location:
Killeen, Texas, United States
Posted:
January 31, 2018

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CHAVON MOORE

**** ***** ****

Killeen, TX *****

ac390r@r.postjobfree.com

Cell:912-***-****

OBJECTIVE: To use my experience and knowledge to enhance my professional career in an environment that offers growth and potential.

WORK EXPERINCE:

GC Services Copperas Cove TX Aug,2016-Present

Call Center Customer Service Representative (IN/Outbound)

Campaign required me to work with an Electric Provider

Assisting customer with billing matters

Working with customers who have to create installment plan for unpaid services

Provide local agencies to help customers pay toward electric bill

Answered phone calls effectively

Provided exceptional customer service

Answered questions in a timely manner

Teleproformance: Killeen TX Oct. 2014 – Aug. 2016 Call Center Customer Representative (Inbound)

Incoming calls involving, billing, enrollment and medical claims matters

Explanation of Benefits for medical claims

Provided information on how much Insurance each customer has to pay

Resolved matters with denied insurance claims

Conducted Demographics which involved entering and updating customer’s information

Answered question in a timely manner

Trained in using CPT Codes that identified the Medical Service and Providers Fees

Provided exceptional customer service

Army Air Force Exchange Service: Fort Hood TX 765141 March 2004 - July 2013 Customer Service Representative/Cashier:

Answered phone calls effectively

Typed, created, and Reviewed orders

Helped with Customer Service complaints

Counting of deposits for store registers/safe/Cash Draws

Provided excellent customer service

Counting inventory stocked daily/adjusting stock daily

Effectively handled customer complaints

Responsible for returning and exchanging items

EDUCATION:

High School: Pickering High School Leesville La.

H.S Diploma May 2003

Vocational School: Elite Medical Training School Certificate: Jun. 2016

AWARDS: Employee of The Year: Army Air Force Exchange Service Awarded; Mar. 2008

References:

Phone

Marie Bond 602-***-****

Justin Lotson 928-***-****

Thomas Washington 972-***-****

Marcella Bochum 214-*******

Belinda Winston 205-***-****

To whom it may concern:

I’m interesting in applying for the Customer Service Representative position at your location posted on the Indeed.com website. Previously I’ve worked as a Lead Customer Service Representative at Best Buy for 5 years. In this role I committed myself to solving all customer relation issues; while delivering a superior level of service via telephone and in person. As a lead representative i was also responsible for handling all finances and securing all inventory for high value products and stock. With my extensive background of experience in Customer service and multitasking within a complex environment I am confident that I am a competent candidate for this position.

In addition to my working experience, I have excellent communication skills and work well amongst others. I am also punctual, detail oriented, and organized. I am also very proficient in all Microsoft applications and skillful with finding proper solutions for difficult situations while being professional.

Attached is my resume, all references may be obtained upon request

Sincerely, Ashley Nicholson

Resume

ASHLEY N. NICHOLSON

145-40 230th Place

Springfield Gardens, NY 11413

[…]

ac390r@r.postjobfree.com

OBJECTIVE To use my creative expertise and knowledge to enhance my professional career in an environment that offers full-time growth potential.

EDUCATION Career Institute for Health and Technology Garden City, NY

September 2011- an Intensive 900 hour course comprised of theoretical and practical

June 2012 application of essential skills including:

Clinical Skills- Monitoring vital signs, electrocardiogram, venipuncture, charting, examination methods, and storage of biomedical waste CPR certified.

Lab Procedures- Microscope usage, urinalysis, collecting specimens, glucose test, smear procedures, asepsis, and universal precautions

Administrative Duties and Health Insurance Processing- Computer usage, coding, patient scheduling and claims processing

Medical Terminology, Physical Therapy Modalities, Anatomy and

Physiology

September 2005 –

June 2009 Hempstead High School Hempstead, NY

EMPLOYMENT:

October 2011-Present BestBuy Lawrence, NY

Sales Associate/CSR/Phone Operator/Inventory Stock Specialist

Provide excellent service towards Online Picks up

Answer phone calls effectively

Typing, creating, and Reviews orders

Helping with Customer Service complaints waste CPR certified.

Lab Procedures- Microscope usage, urinalysis, collecting specimens, glucose test, smear procedures, asepsis, and universal precautions

Administrative Duties and Health Insurance Processing- Computer usage, coding, patient scheduling and claims processing

Medical Terminology, Physical Therapy Modalities, Anatomy and Physiology

Counting deposit for store registers/safe/Cash Draws

Counting inventory stock daily/adjusting stock daily

February 2010- May 2011 Micro Center Westbury, NY

Customer Service Representative/Cashier

Provided excellent customer service

Effectively handled customer complaints

Responsible for returning and exchanging items

Restock aisles and sales floor

REFERENCES Available upon request



Contact this candidate