Customer Service Representative
Resume:
CHAVON MOORE
Killeen, TX *****
****.*.*******@*****.***
Cell:912-***-****
OBJECTIVE: To use my experience and knowledge to enhance my professional career in an environment that offers growth and potential.
WORK EXPERINCE:
GC Services Copperas Cove TX Aug,2016-Present
Call Center Customer Service Representative (IN/Outbound)
Campaign required me to work with an Electric Provider
Assisting customer with billing matters
Working with customers who have to create installment plan for unpaid services
Provide local agencies to help customers pay toward electric bill
Answered phone calls effectively
Provided exceptional customer service
Answered questions in a timely manner
Teleproformance: Killeen TX Oct. 2014 – Aug. 2016 Call Center Customer Representative (Inbound)
Incoming calls involving, billing, enrollment and medical claims matters
Explanation of Benefits for medical claims
Provided information on how much Insurance each customer has to pay
Resolved matters with denied insurance claims
Conducted Demographics which involved entering and updating customer’s information
Answered question in a timely manner
Trained in using CPT Codes that identified the Medical Service and Providers Fees
Provided exceptional customer service
Army Air Force Exchange Service: Fort Hood TX 765141 March 2004 - July 2013 Customer Service Representative/Cashier:
Answered phone calls effectively
Typed, created, and Reviewed orders
Helped with Customer Service complaints
Counting of deposits for store registers/safe/Cash Draws
Provided excellent customer service
Counting inventory stocked daily/adjusting stock daily
Effectively handled customer complaints
Responsible for returning and exchanging items
EDUCATION:
High School: Pickering High School Leesville La.
H.S Diploma May 2003
Vocational School: Elite Medical Training School Certificate: Jun. 2016
AWARDS: Employee of The Year: Army Air Force Exchange Service Awarded; Mar. 2008
References:
Phone
Marie Bond 602-***-****
Justin Lotson 928-***-****
Thomas Washington 972-***-****
Marcella Bochum 214-***-****
Belinda Winston 205-***-****
To whom it may concern:
I’m interesting in applying for the Customer Service Representative position at your location posted on the Indeed.com website. Previously I’ve worked as a Lead Customer Service Representative at Best Buy for 5 years. In this role I committed myself to solving all customer relation issues; while delivering a superior level of service via telephone and in person. As a lead representative i was also responsible for handling all finances and securing all inventory for high value products and stock. With my extensive background of experience in Customer service and multitasking within a complex environment I am confident that I am a competent candidate for this position.
In addition to my working experience, I have excellent communication skills and work well amongst others. I am also punctual, detail oriented, and organized. I am also very proficient in all Microsoft applications and skillful with finding proper solutions for difficult situations while being professional.
Attached is my resume, all references may be obtained upon request
Sincerely, Ashley Nicholson
Resume
ASHLEY N. NICHOLSON
145-40 230th Place
Springfield Gardens, NY 11413
[…]
*****************@*****.***
OBJECTIVE To use my creative expertise and knowledge to enhance my professional career in an environment that offers full-time growth potential.
EDUCATION Career Institute for Health and Technology Garden City, NY
September 2011- an Intensive 900 hour course comprised of theoretical and practical
June 2012 application of essential skills including:
Clinical Skills- Monitoring vital signs, electrocardiogram, venipuncture, charting, examination methods, and storage of biomedical waste CPR certified.
Lab Procedures- Microscope usage, urinalysis, collecting specimens, glucose test, smear procedures, asepsis, and universal precautions
Administrative Duties and Health Insurance Processing- Computer usage, coding, patient scheduling and claims processing
Medical Terminology, Physical Therapy Modalities, Anatomy and
Physiology
September 2005 –
June 2009 Hempstead High School Hempstead, NY
EMPLOYMENT:
October 2011-Present BestBuy Lawrence, NY
Sales Associate/CSR/Phone Operator/Inventory Stock Specialist
Provide excellent service towards Online Picks up
Answer phone calls effectively
Typing, creating, and Reviews orders
Helping with Customer Service complaints waste CPR certified.
Lab Procedures- Microscope usage, urinalysis, collecting specimens, glucose test, smear procedures, asepsis, and universal precautions
Administrative Duties and Health Insurance Processing- Computer usage, coding, patient scheduling and claims processing
Medical Terminology, Physical Therapy Modalities, Anatomy and Physiology
Counting deposit for store registers/safe/Cash Draws
Counting inventory stock daily/adjusting stock daily
February 2010- May 2011 Micro Center Westbury, NY
Customer Service Representative/Cashier
Provided excellent customer service
Effectively handled customer complaints
Responsible for returning and exchanging items
Restock aisles and sales floor
REFERENCES Available upon request
Contact this candidate