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Microsoft Office Active Directory, Office 365, ADFS, Azure

Rosharon, Texas, 77583, United States
January 29, 2018

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Jeana Bedford

Rosharon, TX 77583


My experience as an IT Professional includes working as a Systems Administrator in both the Private Industry and government. I have worked with technical and non-technical staff at various levels, and in positions that required excellent analytical/critical thinking skills and the ability to proactively, interact with clients. As a System Administrator, I provided departmental IT support. I was also responsible for various tasks including Server Administration (Project Server, SharePoint, Office 365, Exchange, etc assisting end users, and maintaining the ERP systems. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

My goal is to be a part of a dynamic Information Technology team that delivers quality service and support to the business that it serves.


• Keller Graduate School of Management

MISM (Information Security)

• Concordia University


New Horizons Computer Learning Centers,

MCSE- SharePoint\Office 365 Solutions Program


MCSA - Office 365 May 2017


Brandywine Technology Wilmington, De

May 2017- Present

Consulting Engineer – (Office 365 & Erp Implementations)

Responsible for day-to-day operational support, system administration for office 365, Azure Cloud, ADFS, AADConnect, Windows, and Active Directory and Tyler Munis Erp support and implementation.

Executed software maintenance, software configuration, and general software support.

Troubleshot and resolved AAD Sync server errors day to day.

Implemented Microsoft EMS. Deployed Microsoft Intune/Enterprise Mobile Mgmt. Solution. (Kiosk, Corporate, and Byod devices)

Configured Self-service password reset.

Configured Password write back.

Create and administrator user and service accounts AD group membership and Exchange mailboxes

Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support module (Created design documents, and planning documents).

Secured mailboxes against advanced threats using Exchange Online Protection (Eop).

Configured Azure Rights Management/IRM for document protection and security.

Implemented Egress Switch to provide email and file encryption services, and integrated with Office 365.

Supported Munis Erp upgrade from 10.5 to 11.3 version.

Troubleshoot issues with Munis finance modules, email notification and printing. (Live and test/dev databases)

Created and deployed Hyper-V Core installations on new hosts. (2012r2 servers)

Dell Technologies Houston, TX

June 2016- January 2017

Systems Administrator/Office 365 Engineer

●Developed, fostered and maintained highly effective customer relationships with over 60 Office 365 enterprise customer accounts day to day.

●Constantly documented customer engagements, status and delivery details.

●Supported, verified and setup multiple domains with Microsoft.

●Assisted and supported migrations from On-Premise Exchange and/ SharePoint to Cloud, (Office 365) and Exchange Hybrid.

●Supported and resolved issues regarding unmatched upn suffix and primary smtp addresses.

●Supported customer accounts that subscribed to Office 365 and EMS.

●Educated Office 365 portal owners on how to manage their services and user accounts, and licensing in the portal.

●Managed and supported, customers with implementation of Active Directory Synchronization (AAD Connect), Active Directory Federation Services (ADFS), Exchange 2010/2013 Hybrid environment.

●Coordinate with customers of Microsoft and Dell in order to provide a guide for IT Departments nationwide to configure and enable their entitled software from Microsoft.

●Work across multiple teams and time zones to track projects, manage issue resolution and report progress.

M & T Consulting Houston, TX

March 2015- June 2016

Office 365 Support Analyst

●Provide server, network, desktop and Help Desk support solutions across a diverse client base of small and medium organizations from 10 to 4000 end users.

●Support Exchange Online Configuration and Email migration from On-Premise exchange to the Cloud (Office 365), as well as Staged, Cut over and Hybrid approaches from 10 to 4000 mailboxes.

●Resolved mix matched Upn’s and Smtp address issues that occurred.

●Enabled, configure, and support Skype for Business Online.

●Managed and verified that Dns, Mx, Spf, txt records configurations are correct for successful setup.

●Assisted in expanding I.T. documentation utilizing SharePoint and Visio.

●Supported Microsoft Office 2007, 2010 and 2013, and Office ProPlus

●Provides mobile device/tablet MS Office support for over iOS and Android devices.

●Responsible for always meeting customer expectation when supporting their Office 365 products.

●Educated Office 365 tenant owners on how to manage user account access and user licensing in the portal.

Weatherford International Houston, TX

Aug 2014 – Feb 2015

IT Business Analyst II

Installation, monitoring, and reporting of security software upgrades and patches, firmware upgrade and patches for Payroll software (TimeTrac), Microsoft and mission critical applications within the group.

Monitor the system and actively engage in the incident management system using Remedy.

Actively participate in implementation, system monitoring, reviewing logs, and verifying completion of scheduled tasks.

Managed software security access for internal users.

Create SQL queries, run queries, and export data for use by multiple teams to create status reports.

Provide Status reports with advanced metrics tracking and data testing for the Data Quality Indicator report for the Data Collection Group.

Work with various teams to fine tune their newly implemented JDE Enterprise One ERP system.

Support large data migration and integrations efforts from AS400/IBM to TIMETRAC payroll and time reporting software.

Support large data migration and integrations efforts from TranCollector to new DSI Mobile Client for the Mobile Enterprise Platform.

Created, managed and edited and removed user access in IBM system I-AS/400, TIMETRAC\JDE.

Create and manage user security roles, attributes and access to database

Processed and analyzed data in support of business decisions.

First line of contact and support on Help Desk, for global users, with payroll, and data migration issues.

City of Missouri City Missouri City, TX

Jul 2013 – Aug 2014

System Administrator, ERP(Tyler Munis)

Experience in Database Administration for very large databases in SQL Server 2012, SQL Server 2008 R2, SQL Server 2008, and SQL 2005

Administer, maintain, and support the ERP implementation of Tyler Technologies MUNIS financial system and other third-party applications that are part of the ERP solution.

Manage applications built on SQL Reporting Services, SharePoint, Analysis Services, and IIS. Other technologies used are, XML, PowerShell and web application support.

Install application upgrades and fixes. Install middle-tier upgrade and fixes. Resolve incidents and service requests.

Serve as a point of contact for technical support with various vendors.

Monitor applications daily and proactively ensure system is operating appropriately • Support Windows and Mac OS Desktops, Laptops and Tablets.

Installed, configured, supported and inventory all purchased software. (Third Party,Windows,Apple based s/w.

Implemented desktop and networked Large WorkCentre Network printers( Ricoh,HP,Xerox, Kyocera)

Assist in defining operational processes and documentation.

Create and manage user security roles, attributes and access to database.

System Administration experience including installation, administration, and maintenance of MOSS 2007 and SP 2010, MOSS to Office 365.

Experience in creating, configuring and customizing Web Application, Team Sites, Lists, Document Libraries, Content Types, and Custom Lists.

City of Missouri City. Missouri City, TX

June 2010 – July 2013

PC/LAN Specialist III

Provide expertise in configuring, implementing, supporting and administering Windows infrastructure solutions.

Provided support via Desktop and Help Desk remotely.

Image Desktops and implemented for windows upgrade migration.

Responsible for the overall systems security of the Windows infrastructure, server patch management services and system management and administration.

Experience and demonstrated knowledge of TCP/IP, NETBIOS, NetBEUI, SNMP and other network protocols, systems and services including High Availability/Clustering technologies.

Support and troubleshoot in a production server, 24/7, change-managed, multi-platform environment and with cross-platform integration.

Work with VMware virtualization technologies and solutions and provide customer support at the enterprise level.

AS400 System Administration.(IBM AS/4000 ISeries)

Sungard Public Sector support(Naviline, Click2gov,OSSI )

Troubleshoot and resolve more complex PC incidents and/or VIP requests Perform IMAC (Install, Move, Add and Change) Staging of PCs.

Assist and work closely with SSO on IT security issue and virus eradication effort.

Innovative Database Solutions Houston, TX

June 2009 – June 2010

Windows System Administrator

Supporting the IT Infrastructure of the company

Windows Server administration

Linux Server administration

Windows \Mac Desktops/Laptop support

Network Printer support

Creating and administering user accounts, permissions, and access rights within Active Directory Infrastructure.

Support, install, and manage JD Edwards One Solution, Oracle, PeopleSoft solutions

Created and administered user groups and group policies

The Hearst Corporation Houston, TX

Apr 2007 – June 2009

System Administrator II

Trained over 400 users for Email migration to new MS Exchange Email.

Created training material using PowerPoint, Excel, and MS Word

Conducted several classes teaching and educating staff about MS Exchange and the new features of MS Outlook.

Taught classes in a classroom and remotely via a virtual classroom. Performed as Microsoft Office Trainer.

Demonstrated how users should archive email and manage files on network share drives.

Configured Workstations per company polices and standards.

Ensure user desktop interconnect seamlessly with many diverse systems including UNIX systems, fileservers, email servers, print servers, and other related systems.

Configure, test, maintain, monitor and troubleshoot end user communications hardware/software, telephony, and voice/data products.

Support SharePoint users with site issues – permissions, user accounts, and broken links.

Managed domain user accounts – access, privileges, permissions, and rights.

Manage, configure, and create user accounts on Blackberry Enterprise Server.

Support all IMac desktops, MacBooks, and Windows desktops and laptops.

Configured, test, maintained, monitored, and troubleshoot end user network connection issues.

Configured and managed ERP solution.( JD Edwards, Oracle

Repair and configure HP Plotters, Cannon Printers, and other network printers

Installation and Configuration of VMWARE Fusion and Parallel Desktop

Microsoft Exchange Server – managed and restored email (.pst) files

Created and Maintained email distribution lists using MS Exchange Server

Remote User Management – managed VNC accounts, Remote Administrator accounts, and GoTo Assist

Demonstrated an excellent rapport with all clients/customers how had an issue

Verizon Wireless Houston, TX

Feb 2000 – Apr 2007

Wireless Data Support Coordinator

Provide technical support to PDA and cellular air-card customers

Supported PDA Models: Palm, Motorola, Blackberry®, Iphone

Trained end-users to use Microsoft Outlook and Outlook Express

Performed and educated users to sync email via wireless/cellular connections. – Active Sync, Hot Sync, and Personal Information Manager (PIM)

Managed and configured computer laptop connections using modems, Ethernet, and air-cards.

Supported and configured internet connections with VPN software.

Supported workstations users -- Windows NT, 2000, XP

Configured email applications – MS Outlook, Outlook Express, Lotus Notes.

Microsoft Exchange Server Administrator – monitored and administered user accounts and sites.

Troubleshoot printing problems and networking issues.

Troubleshoot RAS (remote access) issues.

Trained internal users Microsoft Office Products, Databases, and email applications.

Created training manuals for engineering applications and third-party software applications Maintained software inventory and licensing, including training material.

Maintained extensive support and configuration of laptops to access e-mail (Lotus Notes) remotely.

Setup Lotus Notes user accounts.

Supported desktop applications such as Lotus Notes and Microsoft Office and Active Directory in an NT/Novell based organization with over 600 users.

Resolved connectivity issues and reported software problems on Windows95 and Windows NT Operating Systems.

Installed peripherals such as monitors, PC mouse, keyboard, Network Interface Cards, modems and applicable drivers.


Windows Server 2003\2008R2\2012R2 *Microsoft Windows OS -XP\7\8\10 * Mac OSX * Active Directory * Microsoft SharePoint * Office 365 * Microsoft Office 2010\2013 *Oracle Applications * Exchange Server * ERP *SQL *VMWARE * TCPIP * Citrix Routers\Switches * Cisco Software * AutoCAD Micro Station *VPN *Remote user management tools: (Got to assist, Skype for Business, Team Viewer, Remote Desktop, Bomgar, Baracuda, DameWare, etc) Smart Phones(Apple\Windows Mobile\Android \Blackberry)

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