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Customer Service Manager

Atlanta, Georgia, United States
January 29, 2018

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Duanita petty


Professional summary

Dedicated manager with over 15 years of experience combining management and customer service expertise in high and low volume businesses. Looking for a position as a customer service representative in a fast growth company.


Customer and Personal service

Administration and Management

Quality Control Analysis

Complex Problem Solving

Operation and Control

Time Management


Krystal Jonesboro, GA

Assistant general manager Aug 2017- Present

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Supervise other clerical staff and provide training and orientation to new staff.

Willy’s Mexicana Grill Decatur, GA

Assistant manager Feb 2011-Aug2017

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Oversee activities directly related to making products or providing services.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Manage the movement of goods into and out of production facilities.


Sanford Brown College Dunwoody, GA

Associates: Ultrasound diagnostic June 2010


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