Customer Service Manager
Resume:
Duanita petty
******@*****.***
Professional summary
Dedicated manager with over 15 years of experience combining management and customer service expertise in high and low volume businesses. Looking for a position as a customer service representative in a fast growth company.
Skills
Customer and Personal service
Administration and Management
Quality Control Analysis
Complex Problem Solving
Operation and Control
Time Management
Experience
Krystal Jonesboro, GA
Assistant general manager Aug 2017- Present
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Supervise other clerical staff and provide training and orientation to new staff.
Willy’s Mexicana Grill Decatur, GA
Assistant manager Feb 2011-Aug2017
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Oversee activities directly related to making products or providing services.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Manage the movement of goods into and out of production facilities.
Education
Sanford Brown College Dunwoody, GA
Associates: Ultrasound diagnostic June 2010
GPA-4.0
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