Sales/Management

Michael P. Lopes

*** *********** ****** ● Pittsburg, CA 94565 ● 925-***-**** ● *************@*****.***

SUMMARY OF QUALIFICATIONS

More than 20 years of store/area management experience

Proven ability to effectively lead, train, motivate, and develop staffs of all sizes

Familiar with all aspects of business management and operations

History of increasing sales and profitability up to 25% based on year-over-year figures

Ability to multi-task effectively with excellent time management skills

Outstanding training, leadership and communication skills

Computer literate with working knowledge of Microsoft Word, Excel and internet media

PROFESSIONAL EXPERIENCE

Nest Bedding, Albany, CA 2/15 to 7/15

Store Manager

Managed retail store involving opening and closing of store.

Provided superior customer service to achieve sales goals and in addressing any concerns prior and after sale.

Macy’s, Concord, CA 10/14 to 11/14

Furniture Department Manager

Worked closely with staff of 15 utilizing generated reports and weekly individual meetings to ensure staff was on track to achieve sales and KPI goals. Discussed and formulated plans if needed to help staff achieve success. Posted weekly reports for all staff to see.

Diligently analyzed provided reports to be aware of best sellers as well as provide input on how to merchandise sales floor.

Managed furniture department with direct reports as well as providing cross-department support with indirect reports of other departments as part of management team on duty.

Mancini’s Sleepworld, Livermore, CA 10/98 to 10/14

Store Manager

Began in a sales position and promoted to manager due to successful track record of achieving sales goals.

Responsible for daily operations of retail store with over $3M in annual sales

Provided guidance and training for team of sales consultants to successfully close sales by utilizing observation/coaching forms, role playing, performance improvement plans, monthly goals (often broken down into weekly and sometimes daily goals), and effective use of weekly and monthly reports to help staff monitor their progress towards achieving set goals. Helped in fostering team environment where everyone could see each person’s progress and offer help when needed so that all could achieve their goals and be successful.

Developed and generated comprehensive sales reports using Excel that broke down sales figures into specific departments used to help further development of staff to identify areas of weakness so that plans and goals could be developed for improvement.

Consistent record of growth in exceeding month-to-month and year-to-year sales goals by 5% or more for each year for every location that was under my supervision.

Maintained and monitored inventory levels in store to maximize sales by diligently updating inventory keeps levels on a bi-weekly basis in system to ensure adequate stock on hand in order to minimize in-store stock outages allowing optimum sales potential.

Performed monthly inventories as required by corporate office to minimize shrinkage levels and curtail paperwork errors that lead to incorrect inventory levels. Reduced inventory shrink to less than .5% in stores managed by making sure inventories were done on time and accurately.

Fostered and advocated strong team environment where everyone supported one another and helped each other by splitting sales and working as a team to accomplish tasks within store.

Successfully trained, developed, and enabled promotion of four staff members into successful store manager positions.

Diffused and resolved customer service challenges successfully whenever necessary by listening and allowing customers an avenue to voice their feelings and then providing them in a courteous and professional manner several options to solve the challenge

Consistently attained Century Club ($100K sales/mo) and Millennium Club ($1M sales/yr) levels

Additional Experience

Nordic Computers, Concord, CA

Area Manager

Managed three retail store locations. Successfully remerchandised and helped revitalize stores to provide fresh, renewed appearance. Saw sales volume increase 75% during tenure due to superior personalized customer service, prompt turnaround times on service orders and effective P&L management.

Egghead Software, Pleasant Hill, CA

Sales/Operations Manager

Hired, trained, developed and motivated team of up to 10 employees including scheduling, and periodic evaluations of staff. Diligently monitored stock levels based on past sales history and upcoming sales ads to ensure timely placement of weekly stock orders to ensure sufficient product on hand to maximize sales and minimize stock outages. Advocated and promoted strong team atmosphere so that tasks would be accomplished in a timely manner while also providing superior customer service and product knowledge on sales floor to enhance and ensure positive customer experience. Tenure ended with sales volume increasing over 50% over previous years and shrinkage decreasing significantly to below 3% of sales volume.

Toyota of San Francisco, San Francisco, CA

Sales

Provided superior product presentations and demonstrations to provide customer with an exceptional experience during sales process. Successfully negotiated with customer during closing of sale. Provided excellent customer service after sale was completed by calling to follow-up and ensure positive customer experience to maintain top CSI score and ask for referrals.

The Athlete’s Foot, Daly City, CA

Store/Area Manager

Significantly reduced store shrinkage levels by 75% while increasing store sales volume by over 50% over previous years. Hired, trained, motivated, and developed staff of up to 15 employees including making work schedules, payroll, and periodic evaluations of staff. Advocated strong team environment in store to help achieve monthly store sales goals and accomplish needed tasks within store. Extremely low employee turnover during tenure as store manager. Assisted district manager in overseeing two to three other store locations in order to ensure other stores were also successful within the district by monitoring store performance and working with those managers to help them make sure plans were in place to help them achieve set goals. Responsible for formulating monthly goals and action plans for assigned stores.

EDUCATION

San Francisco State University, San Francisco, CA

B.S. in Marketing, concentration in Management

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