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Accounts Receivables Specialist

Manchester, New Hampshire, United States
January 29, 2018

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Van F. Gray

** ************ **** * Manchester, NH 03104 * 603-***-**** *


An enthusiastic team player with the eagerness to accept new

responsibilities and a self-starter who works well under pressure. Proven

ability to successfully analyze an organization's critical billing and

collection requirements, identify deficiencies and potential opportunities,

and develop innovative and cost-effective solutions for enhancing systems,

increasing cash flow, report writing and improving customer service


A Renewal Manager Professional with diverse added value:

.Successful operation of a strong renewal team to achieve targeted on-time

renewal rate and revenue goals

.The proven ability to maintain strong relationships with a large,

demanding customer base

.Experience supporting the Sales organizations with business analytics to

aide in decision making process related to sales contract negotiation

.Enhanced and re-created credit policies and procedures that eventually

reduced the amount of bad debt write-offs and DSO's by improving the credit

worthy customer base at the front end


. Purchasing Management Expertise

. Contract, Billing, Sales Tax & Sales Order Analysis

. Confident Negotiations Skills

. Credit & Collections Expertise

. Time Management, Meeting Critical Deadlines

. New Start-up Operations

. Work Flow & Scheduling Control

. Budgeting & Cost Containment

. Renewal/Revenue (Retention) Management

. Customer & Reseller Development

. Experience with SaaS revenue accounting; technology/software industry

. Advanced skills in MS Word, Excel (pivot tables), PowerPoint, Outlook

and Project

. Experience with Dynamics Great Plains (over 10-years) & Salesforce

Professional Experience

Imprivata, Inc., $80 Million Software Company in Lexington, Massachusetts

November 2008 - April 2014

Revenue/Renewals Manager

. Work through escalated issues and liaise with a variety of internal

teams including, Sales, Services and Finance to provide a route of

escalation to resolve customer issues related to renewal revenue


. Preparation and presentation of management reports including retention

and VSOE analysis.

. Evaluate and propose system improvements to drive efficiencies and

shorten the contract renewal process.

. Identify areas for process or service improvements; contribute to

creation of business requirements for resolution.

. Ability to track and process data in Great Plains and Salesforce and

create billing and post revenue recognition.

. Understand sales tax rules & regulations in order to make sure proper

sales tax applied to invoice as well as maintain Great Plains customer

files. Filed all sales tax returns years 1 & 2 and became the go to

person for all sales tax related issues.

. Lead the revenue recognition function, including the review of renewal

agreements, application of US GAAP to assess proper revenue

recognition treatment, including the identification of contractual

elements and documentation of revenue conclusions.

. Perform VSOE analyses for multiple element arrangements. Continuously

monitor VSOE of renewal offerings, updating product pricing used in

fair value allocations as necessary.

. Ensure revenue accounting policies and controls are documented and

applied consistently.

. Key interface with outside auditors on renewal revenue and technical

accounting positions.

Accountemps / Brookstone Stores, Inc., Large Retail Company in Merrimack,

New Hampshire

September 2008 - October 2008

Sales Tax Accountant (Temporary Contract Assignment)

. Completed state franchise tax returns & sales & use tax returns. Used JD

Edwards and ProSoft & Vertex sales tax software and completed returns by

filing deadline for all US states.

. Responsible for the monthly sales tax filing by mail or through state


Glowpoint, Inc. $60 Million Telecommunication Company in Hillside, New


July 2004 - June 2008

Accounts Receivable & Billing Manager

. Spearheaded the successful transition of the training and hiring of new

A/R & Billing staff after the relocation of the finance department to New


. Provide upper management with monthly reports and analysis in regards to

customer DSO.

. Oversee the collection of past-due accounts; ensure adherence to contract

billing policies; credit policies; provide summaries of monthly billing

and reconciliation's.

. Ensured compliance with state, and local tax laws and regulations as they

relate to telecommunication taxes, excise taxes, sale & use taxes, Gross

Receipts Taxes, Federal/State USF and other transaction based taxes.

. Received the President's award for "Most Valuable Person" in December


Life is Good, Inc. / The T-Shirt Factory $150 Million Manufacturing &

Wholesale Distributor in Hudson, New Hampshire

March 2004 - July 2004

Credit & Collection Manager (Temporary Contract Assignment)

. Responsible for overseeing the collection & credit department and

supervising 4-personnel.

. Investigated new credit applications and made the determination of how

much credit line our company would extend and was responsible to make

decisions over other credit issues on current customers.

. Experience working with customers, sales & collection associates to

resolve billing & collection issues.

. Worked close with the collectors to guide them on collection issues and

when to hold goods scheduled for shipment.

WireOne Technology, Inc., $125 Million Telecommunication Company in

Windham, New Hampshire

January 2002 - November 2003

Billing Manager

. Responsible for managing the Billing dept. of a $125 million video

equipment publicly traded company.

. Helped reduce the over 90 A/R aging by improving the billing process.

. Successfully responsible for the improvement of the order entry and

billing cycle and was able to reduce the billing time of 2-weeks down to

a 24 hour cycle after services or product was shipped.


Bachelor of Business Administration

S.U.N.Y., Utica, New York

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