IT Support

MARK A. RIVERA

201-***-**** Clifton, NJ ***********@*****.***

SUMMARY OF QUALIFICATION

Result-driven IT professional with hands on skills to diagnose, troubleshoot and support hardware/software related issues. Areas of expertise include troubleshooting, repair and upgrade of PC desktops/laptops. Energetic team player with great interpersonal skills. Excellent organizational, decision-making, time management and problem-solving skills.

TECHNICAL SKILLS

Install, configure, and maintain Microsoft Windows 7/0, and Windows Server 2012/2016.

Configure network protocols; NTFS permissions, backup and data storage; disk management

Create and administer user and group accounts; configure TCP/IP protocol suite; interoperability with Linux; administer file and print services

Active Directory design and implementation, manage and administer group policy configuration

LAN implementation and maintenance; install and configure DNS, DHCP, and WSUS

TCP/IP installation; IP addressing and subnetting

Install and configure Network Access Protection (NAP)/Routing and Remote Access (RAS), Network Address Translation (NAT), and Virtual Private Network (VPN).

Install and configure Cisco routers and switches; routing protocols RIP, EIGRP and OSPF; configure VLAN, ACLs; troubleshoot LAN and WAN problems

Install and configure motherboards, NICs, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet switches and routers; network cabling

Implement, configure, and troubleshoot network security issues

Implement and maintain virtual environments using VMware and Virtual Box

Fundamentals of SharePoint 2013, Microsoft Azure, Microsoft Office 365, and database concepts

EDUCATION

PC AGE Career Institute, Jersey City, NJ

Internetwork Engineering Certificate

CompTIA A+, Network+, Security+, MCITP: Server and Enterprise Administrator, CCNA and Linux.

EMPLOYMENT HISTORY

Party City, Clifton, NJ October 2016 – Present

Seasonal Sales Associate

Demonstrated outstanding customer service and resolved customer concerns

Promoted products of the store to customers and exceed sales goals

Utilized experience and knowledge to build customer relationships and increased sales

Catapult Career Starters, Clifton, NJ February 2016 - July 2016

Trainee

Acquired training and conducted duties in various departments

Demonstrated fast learning capacity, flexibility and versatile skill-set

Jimenez Computer Shop, Passaic, NJ March 2014 – January 2016

Computer Technician

Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner

Repaired/upgraded computer parts and replaced LCD Display on iPhone/iPod

Modified Gaming Controllers/Consoles

Contact this candidate