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Director

Location:
Phoenix, Arizona, United States
Salary:
Open
Posted:
January 29, 2018

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Elizabeth Burmester, PhD

Phone: 402-***-**** **788 Brentwood Drive 1A, La Vista, NE 68128 E-mail: ac38ze@r.postjobfree.com

Dr. Elizabeth Burmester earned BA in Organizational Management from Concordia University in Seward, NE in 2003 and completed an MBA from Chadron State College in Chadron, NE in 2007 where I graduated as a member of Delta Mu Delta National Honors Society. I also possess over 20 years of experience in manufacturing with an emphasis in FDA/GFSI regulated products, packaging, and production through many years of implementing, enforcing and evaluating compliance. To compound my experiences, I have earned specialization certifications as a Six Sigma Master Black Belt, SQF Auditor/Practitioner, HACCP Food Safety Manager, and as a RABQSA ISO 9001 Lead Auditor. I have led many organizational associations, such as the HACCP Testing Development Team, Heartland Round Table, and the Nebraska Association of Food Protection, where I was president from 2010-2012. In 2017, I earned a Doctor of Philosophy in Management from Walden University, with specialization in Information Systems, where I was a member of the Golden Key International Honors Society.

Sr. Quality Assurance Manager with Top Secret/SCI Clearance

DXC Technology, Bellevue, NE (Offutt AFB, NE) (April 2017-Present)

CSRA/CSC, Bellevue, NE (Offutt AFB, NE) (May 2014-April 2017)

1.Implementation and maintenance of ISO 9001 and ISO 20K programs in accordance with ITIL best practices. Within a facility of 4,000+ employees consistent with USSTRATCOM architectures and security requirements that include an evolved and flexible IT architecture with enhanced capabilities through lifecycle management, technical solutions, software licensing and technical refresh processes.

2.Oversight of face-off between governments appointed Contracting Officer Representatives (COR) and contract management, service area representatives, as Quality Assurance Representative for the contractor (QAR).

3.Provided oversight and monitoring of requirements to Firm Fixed Price to non-engineering design and development work. Provided oversight and compliance with requirements of the Cost Plus Incentive Fee portion of Engineer related requirements.

4.Maintained a high customer satisfaction program; developing customer relationships and building positive strategic partnerships.

5.Experience with metrics, testing standards (methodologies, tools, and processes), Risk Management, Root Cause Analysis, auditing processes and procedures, and project management. For a command that provides tailored nuclear, cyber, space, global strike, joint electronic warfare, missile defense, and intelligence capabilities to deter aggression, decisively respond if deterrence fails, assure allies, shape adversary behavior, and defeat terror.

6.Implementation of the ITIL (Information Technology Infrastructure Library) framework designed to standardize the selection, planning, delivery, and support of IT services to a business. To improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business service partner, rather than just back-end support.

7.Technical knowledge of VDI, VMware, Unix, Windows, and other programs

8.Experience with metrics, testing standards (methodologies, tools, and processes), Risk Management, Root Cause Analysis, auditing processes and procedures, and project management. Knowledgeable of ITIL v3 concepts and policies for managing IT infrastructure, development and operations

Professor- Business Administration

Bellevue University, Bellevue, NE (Nov 2009- Present)

Courses taught:

Busc 329 Foundations of Fiscal Management

Busc 426 Business Accounting and Finance

Busc 436 Business Marketing and Supply Chain

Busc 446 Management Information Systems

PRSM 440 Leading High-Performance Teams

PRSM 230 Financial Analysis

PRSM 300 Managing and Selling Service

Busc 456 Business Manage. and Org. Behavior

Busc 466 Global Business

Busc 476 Business Capstone

LA 300 Foundations for Professional Success

PRSM 430 Communications and Negotiation Building Relationships

PRSM 320 Managing Store Operations

Busc 309 Business Communications

Busc 319 Decision Making in Business Environment

PRSM 200 Intro to Retail Management

PRSM 210 Intro to Merchandising

PRSM 340 Application of Retail Math

PRSM 310 Managing Retail Human Resource

1.Effectively delivered assigned classes in accordance with college policy and course objectives

2.Maintain course outlines, syllabi, lesson plans, assignments, tests, and other course materials

3.Maintained student records, attendance, grades, and/or other documentation as required

4.Demonstrated consistency and fairness in preparation and grading of the exams

5.Adapted learning materials and coursework for the adult learner

6.Member of the scholarship review board (2012- Present)

Customer Complaints Manager/ Technical Reviewer

Novartis Consumer Health, Lincoln, NE (Dec 2012-Jan 2014)

1.Supervised a Complaints Team, to ensure that complaint cases were completed with high-quality investigations and completed Root Cause Analysis, to assist in error correction.

2.Supervisor of Team activities including an examination of retain and returned complaint samples, trending, review of customer comments, review of manufacturing records, and assessment of impact to the patient as well as on other products.

3.Leads, develops, implements and maintains quality strategies, procedures, and systems in line with corporate business goals. Ensured quality strategies, procedures, and systems were in compliance with all applicable regulations and continually improve quality systems and implement corrective actions as appropriate

4.Progressive & proven record of leadership and managing quality/regulatory/clinical organization’s with global responsibility and establishing long-term strategic growth initiatives

5.Product Failure Investigations, compilation of investigation reports and related documents for their closure with prescribed documentation.

6.Wrote and/or implemented changes to controlled documents (e.g., SOPs, specifications, methods, etc.) as needed.

7.Root cause analysis of Quality related issues and Implementation of CAPA (Corrective and Preventive Action) through proper documentation. Experience with FDA submission.

Regulatory and Compliance Manager (SQF Practitioner/ISO Lead Auditor/Management Representative)

Airlite Plastics, Omaha, NE (Aug 2006-Dec 2012)

1.Implemented ISO9001 and SQF II and III within a facility of 685+ employees. Provided Quality leadership /guidance on all QMS matters as well as product compliance with the facility.

2.Properly balanced compliance practices with other business initiatives to avoid conflict and allow all objectives of the business to be satisfied and target goals reached.

3.Lean Manufacturing and Six Sigma expert

4.Responsible for the QMS and SQF audit process and 19 internal auditors within cross-functional teams. Lead the internal auditor team through training, scheduling, executing, reporting internal audit activities, and management review meetings.

5.Partnered with the C-Level team to implement GFSI schemed programs, and the Vice President of Manufacturing to roll out the SQF program facility-wide in 2009. SQF was a 9-month project to train and implement, a plant-wide program for 750+ employees at all levels. Achieved a 93.7% on 2011 certification audit for the facility and 99% in 2012.

6.The keen ability for strategic planning, organizational design and associate development and mentoring. Ability to effectively communicate, coach, and facilitate at all levels in the organization.

7.Continuously enhanced knowledge of regulatory changes through industry publications, seminars, professional affiliations and industry meetings and effective in communicating these requirements to both senior and peer management.

8.Customer technical advocate and representative for quality related activities (CAR’s, cross-functional problem resolution, working with customer quality representatives, new supplier paperwork, GMP’s, GFSI-compliance documents and FDA requirements.

9.Experienced and responsible for the development, implementation, and maintenance of HACCP systems and the following programs: Business Continuity, Allergen, Recall and Withdrawal, Emergency Preparedness, GMP/AIB and cGMP Programs, PMO/FDA/CFR requirements and ISO/SQF and Food Defense

Education

Ph.D. Management, Walden University, Minneapolis, MN (GPA 3.93)

oGolden Key Honors Society- National Honors Society Member-Awarded to the Top 15% of Ph.D. Students Nationally

Masters Degree in Business Administration, Chadron State College, Chadron, NE (GPA 3.70)

oDelta Mu Delta- National Honors Society Member-Awarded to the Top 20% of MBA Students Nationally

Bachelor of Arts Organizational Management, Concordia University, Seward, NE (GPA 3.52)

Continuing Education, Overview of Acquisition Ethics and Online Training for Contracting Officer's Representative (COR) - Defense Acquisition University- Bellevue, NE (GPA 4.0).

Certifications

HACCP Food Safety Manager- Prometric July 2008

RABQSA Lead Auditor-ISO 9001-2001, ISO 9001-2008- RABQSA June 2008

SQF Practitioner- SQFI -August 2008

SQF Auditor- SQFI Feb. 2012

PMP Experience (PMI 400+ hours completed) – PMI 2012

Six Sigma Master Black Belt Certified-Avertus Nov 2014

Six Sigma Black Belt Certified- Avertus July 2011

Six Sigma Lean Certified- Avertus- July 2011

ITIL Version 3 Foundations- Loyalist 2015

Training

GFSI Workshop

Louisiana State University’s National Center for Biomedical Research and Training Academy of Counter-Terrorist Education: -US Dept of Homeland Security

SQF International Conference 2011, 2012

PMP Bootcamp

SQF Lead Auditor Training- Certified

Food Safety Summit 2010,2011,2012

Affiliations

Nebraska Association Food Protection

Board of Directors: 2012-2014

President: 2011-2012

I worked on making connections to other affiliations in the area – Nebraska Environmental Health Association, Nebraska IFT Affiliate, Nebraska Restaurant Association, etc. to create a coordinated effort in the area of food protection for everyone. In one year the group grew by 34% expanding into healthcare and other areas related to food safety.

I worked diligently with the board of directors to plan the annual meeting. Gaining speakers from Rutgers, Dairy Council, and informational groups to speak at the meetings. The annual meeting was used to gain funds for the sponsorship of a food safety student at UNL to attend IAFP.

It was the mission of the Nebraska Affiliate of the International Association for Food Protection to present local members with a forum to encourage improvement of Food Safety and Quality by providing a platform to share knowledge, foster education, and facilitate networking.

Members included Cargill, ConAgra Foods, USDA, Michaels Foods, UNL, Siliker, Land ‘O Lakes, University of Nebraska Medical Center, Airlite Plastics and Kellogg’s.

Heartland Round Table

Member: Oct. 2011- 2012

ConAgra Foods would like to invite you to the second regional Heartland Food Safety Roundtable. We are a group that meets 2-3 times per year to provide an open forum for regulatory agencies and industry partners to share current hot topics, issues or updates.

International Association of Food Protection

Member: 2011-2012

The International Association for Food Protection (IAFP) represents a broad range of members with a singular focus protecting the global food supply. Within the association, you will find educators, government officials, microbiologists, food industry executives and quality control professionals who are involved in all aspects of growing, storing, transporting, processing and preparing all types of foods.

Nebraska Food Safety Task Force

Member: 2010- 2012

The Task Force is a multi-agency, multi-stakeholder partnership designed to improve the protection of the food supply in Nebraska. The Task Force is comprised of members with relevant expertise drawn from the ranks of academia, private industry, state and local government agencies, the law enforcement community, and technical professionals. The Commissioner of Agriculture, the Secretary of the Department of Environment and Natural Resources, and the Secretary of Health and Human Services through their various designees chairs the Task Force jointly.

ASQ

Member: July 2009-Present

Bellevue University Scholarship Committee

Dates: 2013-Present

Scheme and Examination Committee -HACCP Exam Development

Date Executed: June 2013

ISO 9001-2015 Review Board

Date Executed: Nov. 2014

Volunteer Programs:

Grief Share Leader - 2013-2016

WelCom TREK up the Tower Volunteer- 2015-Present

Publications:

Qualitative Examination of Strategies to Overcome Resistance to Change in Lean Manufacturing

ProQuest- Oct. 2017

Author: Elizabeth Burmester

BIT's 1st Annual World Congress of SQ Foods-2012- Speaker

Date: Nov. 13-, 2012

Shenzhen, China

Nebraska Association of Food Protection, aims to help small businesses, restaurants

Midlands Business Journal- July 20, 2012

Authors: Elizabeth Burmester, MBA, and Michele Leach

Food Industry Adapts to Consumer focus on Nutritional Convenient Products

Midlands Business Journal- May 12, 2012

Authors: Elizabeth Burmester, MBA, Michelle Leach

FDA ramps up role as safety sheriff

Omaha World-Herald- December 26, 2011

Authors: Elizabeth Burmester, MBA, Ross Boettcher

Professional Accomplishments

Novartis

-Implementation of Customer Complaints Program (2012/2013)

-Passed FDA Compliance audit with no deviations; completed action for FDA 483 remediation (2013)

Airlite Plastics

-Implementation of SQF 2000 system-2010 Certification audit score 92.3% in 2010, 97% in 2011, and 99% in 2012.

-Maintained AIB Superior rating for 2008, 2009, and 2010. *2010 discontinued AIB replaced by SQF.

-ISO 9001-2000 achieved audit scores with one or less minor non-conformity

-ISO 9001-2008 achieved a perfect score on initial audit 2010, 2011 certification audit, and 2012.

CSC/CSR/DXC

-Planned/designed new customer feedback program accepted by the Gov. (DoD) for implementation; 5/19/2015

-Increased customer survey participation by 2.58% in 12 months (2014) 2.98% (2015) and 2.97% (2016)

-Decreased Unsatisfied and Very Unsatisfied customer complaints by 1.97% over 12 months increased overall customer satisfaction in all areas (Response time, Quality and Timeliness)

-Implemented a new customer feedback tool for gaining satisfaction 1/9/2015

-Successful implementation of ISO 20K program (2014 and 2017-new contractor)

-Successful re-certification of ISO 9001-2008 program (2014, 2015, 2016)

-Effectively transitioned the ITCC II contract to new provider 95.88% satisfaction rating (2017)



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