Customer Service Representative

PATRICIA REID

Mooresville, NC ***** 704-***-**** *******@*****.***

SUMMARY

A versatile and skilled office coordinator with experience in customer service and clerical/administration.

Enthusiastic, organized, and detailed oriented with good time management and computer skills.

Received Ingersoll Rand President's Award in 2007, 2008, and 2010 for Inspiring Progress

Received Kaizen License for time management, Ingersoll Rand, 2008

WORK EXPERIENCE

Office Team/ Robert Half Staffing Agency

Receptionist/Office Clerk for National Food Equipment Services, Mooresville, NC, March thru May, 2017

Answer phones and receive customer requests for service on their equipment

Track time sheets for service technicians

Daily fax/scan correspondence to main office

Receive and distribute parts ordered by technicians for completion of maintenance jobs daily

File and maintain completed work orders, work requests, and invoices for the local office

Staffmark Employment Agency

Receptionist for General Microcircuits, Mooresville, NC, January thru February, 2017

Answer phones and direct customer calls to appropriate contacts

Assist Accounts Payables by matching invoices and receipts for payments

Sort and prepare completed matches for delivery to Accounts Payables to be filed and/or mailed

Ingersoll Rand, Davidson, NC

Receptionist/Office Coordinator, Feb 2007 – July 2016

Greet persons entering establishment, determine nature of visit, and direct or escort to destination

Provide information such as location of departments or offices, employees within the organization, or services provided by individual employees and the company services and brands

Analyze data to determine satisfactory solutions to customer and public inquiries

Answer 200+ phone calls per day assisting customers, vendors, and employees

Assist with various administrative duties and provide support for all business units within the company

Serve as administrator for UPS accounts and troubleshoot problems with any account

Order office supplies for employees in the building

Trained 17+ users on the phone system who served as backfills for the receptionist

Goodwill Industries, Cornelius, NC

Cashier, Oct 2000 – May 2006

Greet customers entering establishment and maintain clean and orderly checkout areas

Receive payments by cash, check, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, and/or change due to customers

Establish or identify prices of goods and services and tabulate bills using calculators, cash registers, or optical price scanners

Count money in cash drawers at the beginning of a shift to ensure that amounts are correct, and balance till at the end of the shift to ensure accuracy of the cash drawer

EDUCATION

University of Phoenix, Charlotte, NC

MBA, Mar 2011 BS, Jul 2009

Additional Education: Completed several classroom and online courses through Fred Pryor Seminars including Communication Skills for Women; Professional Communication: What Message Are You Sending?; Finance and Accounting for Non-Financial People; How to Use QuickBooks; Outlook; Developing Emotional Intelligence; Writing Effective Emails; Excel 2007/2010: Beyond the Basics; Access; Graphics and Effects; and Creating Slides

***References are available upon request.

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