Sign in

Executive Assistant Customer Service

North Bergen, New Jersey, United States
January 29, 2018

Contact this candidate


Cell: 201-***-**** Home: 201-***-****

**** *** ******, ***** ******, NJ 07047


Extensive experience in the financial and insurance services industry supporting C level executives. Dynamic, energetic and highly motivated with excellent organizational and communication skills. Discrete, meticulous and experienced in working with confidential matters and exercising good judgment. Strong analytical skills with the ability to work in a fast-paced environment either indepen- dently or in a team environment. Strong partnership and relationship skills with focus on process im- provement.


ARGO GROUP, NEW YORK, NY July 2017 - September 2017 Executive Assistant to CEO

• Assisted CEO in the New York Office location with all aspects of business travel. Handled complex global travel arrangements (corporate jet and NetJets), rental cars, black car service and hotel accommodations. Managed last minute-changes to schedule and itineraries. STARSTONE (an Enstar Company), JERSEY CITY, NJ June 2016 - July 2017 Sr. Executive Assistant to US CEO

• Coordinated and prepared for all meetings and events attended by CEO. Served as office manager for the Harborside, Jersey City, NJ office.

• Supervised and developed clerical staff and worked together to manage all administrative matters for the office such as invoice management, file organization, and supply inventory. Resolved problems through collaboration with pertinent contacts. Focused on customer support and action resolution.

• Organized all aspects of annual holiday events (including decor) for over 150 guests, board dinners and special events while adhering to strict budgetary guidelines. AMERICAN INTERNATIONAL GROUP, INC., NEW YORK, NY June 2010 - June 2016 Federal and State Government Relations, Project Coordinator (2014-2016)

• Major projects included creating and maintaining department’s intranet page on SharePoint. Created and coordinated information to be included on site including organizational charts, PAC information and leg- islative material relating to AIG.

• Served as liaison for the Federal and State Regulatory tracking system for the department by documenting meetings held by AIG executives with all federal and state government officials.

• Planned and executed the department’s first offsite conference. Managed all aspects of meeting planning including site selection, restaurant selection, vendor negotiations, and hotel and travel registration. Man- aged data for post meeting survey and budget reconciliation. Sr. Executive Assistant to President and CEO (2010-2014)

• Lead all aspects of international and domestic travel and interfaced with AIG offices throughout the US, Asia, Europe, South America and the Caribbean to coordinate office visits, town hall meetings, investor meetings, client and broker meetings, and media related events. Managed all requests for speaking en- gagements including registration for events, preparing audio visuals and presentation material. Partnered with executive leadership on meeting content, agenda setting and post event survey and feedback. Prepared travel books for use by CEO for preparation before each trip.

• Identified potential challenges and managed start-to-end process, such as securing visas, deciding on most appropriate hotel choices and researched and provided information on international locations.

• Cultivated and nurtured relationship with AIG Aviation and Executive Services to devise the most suitable airports, time frames, restrictions, and curfews affecting CEO’s travel. Created, maintained and distributed travel schedule to assist with coordination between AIG Aviation and Executive Services.

• Assisted with personal projects such as creating, designing and maintaining personal auditing and financial reports for tax preparation. Assisted with all personal matters for CEO and family such as coordinating stock donations, money transfers, bill payments and the organization and planning of all family vacations and family events.

Page 2 of 2

Held various temping positions from 2007- 2010 after CEO’s retirement from MetLife METLIFE, NEW YORK, NY June 1996 - July 2007

Executive Assistant to Chairman, President and CEO (1998-2006)

• Supervised daily operations of the Chairman’s office by overseeing all administrative functions. Ensured effectiveness and efficiency of workload in a fast-paced environment.

• Managed two support employees to assist with administrative duties. Responsible for their annual incen- tive plans relating to their performance and rankings in adherence to company’s corporate policies and pro- cedures.

• Planned and executed all aspects of international and domestic travel on company’s leased corporate jet. Cultivated essential relationships by working with top management in overseeing the planning and execu- tion of all town meetings, office visits and global site inspections for annual recognition conferences.

• Coordinated and supervised numerous personal activities such as major family events, political fundraisers and vacations. Trusted confidant in personal and financial matters.

• Maintained extensive, up-to-date record-keeping system to manage information such as customer com- plaints, correspondence from all channels of the corporation and Chairman’s personal information. Mas- tered the ability to access needed information at a moment’s time Manager of Executive Services (2001-2002)

• Managed the organization, coordination and assignment of eight employee drivers used by senior manage- ment and board of directors.

• Oversaw all expenses for cost center with heavy emphasis on managing and controlling overtime expendi- tures. Created and implemented several cost cutting measures to reduce cost while maintaining outstanding customer service.

• Managed and coordinated the use of the company’s leased corporate jet. Worked closely with Jet Aviation by implementing policies to facilitate scheduling and service. Worked on developing relationship with Avi- ation’s staff assigned to MetLife’s account to ensure information was provided in a timely and accurate manner. Maintained schedules, tracked usage, created and implemented programs used for cost centers expense transfer, tax documents and proxy statements.

• Assisted with the planning of the board of director’s annual events and Chairman’s annual holiday party by selecting venues, décor and entertainment.

• Executive Secretary to Executive Vice-President, Individual Business (1996-1998)

• Assisted EVP with the transition of the NEF merger integration of field representatives into MetLife’s field force. Handled and scheduled all meetings including staff meetings, town meetings and “Back to Met” programs to recruit financial representatives after exodus from MetLife. UBS (formerly PaineWebber), Weehawken, NJ September 1989 - October 1996 Held various positions including assisting the EVP of the Retail Southern Division and Operations, Systems and Administration. Followed EVP to MetLife where he was promoted from EVP to Chairman, President and CEO. McGraw-Hill, Inc. New York, NY January 1983 - August 1988 Throughout the five years of employment was promoted to several positions within the Company including, the F. W. Dodge Division, Gregg Division and Corporate.


The Berkeley School, New York, NY

1983 Professional Program Graduate-Associates Degree SKILLS

MS Office Suite (Word, Excel, PowerPoint, Access), Lotus Notes, Lotus Organizer, Lotus 123, Apple Products

(iPhone, iPad). Fluent in written and spoken Spanish.

Contact this candidate