Customer Service Administrative Assistant

Pamela Phu

San Diego, CA 619-***-**** ******@*******.***

Job Objective:

Professional Summary: Administrative Assistant

Customer Service

Retail Experience

Cash Handling

Process Invoices and Deposits

Train New Employees

Reception/Office Management

Cash Office

Reconcile Cash Drawers and Receipts

Financial Reporting Software

Summary of Experience:

Costco: Seasonal job, Nov.-Jan. 2017-2018

Office Depot in Mission Valley, San Diego, CA 1992-2017

Customer Service: Actively looking for ways to assist customers. Answer customer questions about goods and services.

Retail Experience: Make new signs and change prices, call vendor order supplies.

Cash Handling: Receive payments by cash, check, and credit cards. Operate calculators and Cash Register.

Process Invoices and Deposits: Research and resolve invoice discrepancies. And issues receipts, refunds, and credit for customers. Prepare daily deposits for Armored Car to pick up.

Train New Employees: Cash registers, Scanners, computers, fax machine, copiers, and related equipment.

Reception Work: Answer phones, take phone orders and operate at register. File paperwork

Cash Office: Process all paperwork daily

Reconcile Cash Drawers and Receipts: Verify all cash, checks, and credit cards to prepare for the deposits. Reconcile all discrepancies.

Financial Reporting: Enter daily reports and data into the system for Corporate before the deadline. Knowledge Excel, Word, and Power Point

Education: BA in International Business, San Diego State University

Language: Fluent English and Chinese Cantonese

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