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Customer Service Representative

Roseville, Michigan, 48066, United States
January 29, 2018

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Kathie McVey

*** **** ******** *** *-*

Loveland, Ohio 45140

Phone (513) ***-****

SUMMARY: A dedicated dependable employee, with strong analytical skills. A self-starter with a great

attitude that demonstrates experience in meeting customer expectations, teamwork, flexibility and the ability

to get the job done.


Sedgwick Claims Management Services-December 3, 2012

4445 Lake Forest Drive Ste 400, Cincinnati, Ohio 45242

Claims Liability Examiner/Causality Operations


Analyzes and manages general liability claims by investigating, gathering information to determine the

Exposure on the claim. Manages claims and develops the action plan to an appropriate and timely resolution.

Assesses liability, resolves claims within evaluation and authority.

Prepares necessary state filings within statutory limit.

Negotiates settlement of claims within designated authority.

Calculates and pays benefits due; approves and makes timely payments and adjustments; settles claims within authority.

Ensures claim files are properly documented and claims coding is correct.

Refers cases as appropriate to supervisor and management.

Wright Brothers Global Gas Inc. - June 2011-November 2012

7825 Cooper Road, Cincinnati, Ohio 45242

Customer Service Representative/Account Billing


Answered all calls, process all orders for all gases the company supplied. Interact with all vendors to

ensure the supply can meet the demand. Confirm and verify all orders will be delivered when promised.

Communicate and follow up daily with our customers and vendors to ensure all orders were delivered or if they may have to reschedule partial orders, prepare all monthly billing statements and verify that they are all correct.

Belcan Engineering Corporate Headquarters-December 4, 2007 - March 1, 2011

Anderson Way, Cincinnati, Ohio 45242

Corporate Engineering Administrator


Answered all calls in accordance to Belcan etiquette, Update the global directory, prepared all documentation

and checked for accuracy for all audits performed by the Department Of Defense. Update vis-log daily for all

entries logged and submitted electronically to the Department Of Defense.

Conduct monthly distress alerts. Responsible to have all guest sign in and produce proper identification.

ITSG Help Desk Support: Assign, categorize routing of tickets to proper technicians and proper office

Locations. Determine escalation of assignments. Interact with customers and technical staff.

Education / Licensing

College Of Mount St. Joseph

Hold a Texas License for handling claims

Professional/Personnel References: Upon Request

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