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Customer Service Office Assistant

Calgary, Alberta, Canada
January 29, 2018

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Natasha Birchall

*** ****** ******* **

Calgary, Alberta

T2X 0V7

Phone: (403)-***-****, email: Position: Administration (office Assistant)

I would like to take this opportunity to apply for the position listed above. My learning curve has been large over this past few years and also extended in areas that I feel would complement your needs. The ongoing success of this company is equally as important to me as the ongoing success of every individual.

Looking forward to the opportunity of discussing further. Natasha Birchall

264 Walden Heights SE

Calgary, Alberta

T2X 0V7

Phone: (403)-***-****, email: Objective

To thrive in a team environment with quality standards while contributing to the ongoing success of the organization.

Technical Skills

Proven communication skills; experience dealing with the public and with team members, I know how vital excellent communication skills are to the success of the organization

Strong analytical skills

Excellent computer skills, competent in Microsoft Products

Enjoy trouble shooting, I find it satisfying to be able to identify a problem that a customer is experiencing and help them resolve it. Personal Skills

Friendly personality and am people orientated

I thrive participating as part of a team, also competent working independently

Demonstrate ability to remain poised and competent within any industry, as a team player or in a leadership role

Conscientious of Confidential Data and will adhere to the rules surrounding it. I know the significance and consequences of releasing confidential data

Dedicated and versatile, excel under pressure and adapt quickly and easily to new challenges

Very dependable, punctual and efficient


InCahoots Bar & Grill May-2015- Sept-2017

General Manager

Responsible for closing cash daily

Balanced books daily

Balanced and filled ATM machine daily

Responsible for VLT maintenance and validations

Managed scheduling for 20+ staff members

Calculated and managed payroll

Ordered kitchen food supplies

Ordered liquor supplies

Maintained food and liquor inventory

Scheduled meetings with vendors

Responsible for interviewing, hiring as well as dismissal

Training new employees for opening /closing duties

Provided exceptional customer service to Payton’s

Assist with marketing promotions

SAIT Polytechnic May2013 – May 2015

Distance Education Support Services Representative (office Assistance I) SAIT Polytechnic

Managed and represented portfolio’s such as: Health and Public Safety, Construction and Power engineering for online learners

Edit content and created exams for each portfolio

Uploaded learning material through D2L program

Entered final grades into Banner

Maintained a positive image through reception of visitors/inquires in-person, by phone and or by email

Followed operating guide lines procedures and policies

Booked exams for students who needed a proctor to invigilate their exams

Created contracts for Academic Instructors Calculated pay roll for instructors within the portfolio’s I was responsible for

SAIT Polytechnic November 2013- May 2013

Accessibility Services Assistant (Office Assistant I) SAIT Polytechnic

Assist Adaptive Technologist and Accessibility Advisors when requested by e-mail with alternative format procurement and creation

Order and track electronic version of modules for apprentices or electronic version of textbooks from publishers

Scan convert material into alternative format

Follow operating guide lines, procedures and policies

Forward funding applications to funding sources and other funding responsibilities if necessary

Monitor students who are identified as “at risk”

Provided support for accommodated exams involving adaptive technology

Pull reports from Banner and follow up with instructors and students

Perform other academic aide duties

Enter grades in Banner system

Testing Assistant January 2012-November 2013

SAIT Polytechnic

Investigate internal and external exams ensuring integrity and honesty were upheld in the testing facility

Material Requisition

Document transmittal

Efficient with Banner, Outlook, Word

Worked in a fast pace challenging environment where multitasking is key

Typing skills, Filing, Customer correspondence, Faxing

Distribution of incoming and outgoing exams

Exceptional Customer Service

Scanning, photocopying, pdf formatting

General administrative and support duties

Appointment scheduling

Records administration

Data Entry for Testing Services, skills investment program, as well as Accessibility Services

Entering final grades for admission exams into Banner

Booking appointments for management, Academic upgrading, Accessibility Services Advisors and for learning strategist

Managed incoming appointments as well as walk ins and directing students to the appropriate advisor

Responsible for filing

Responsible foe ordering office supplies as well as xdoc orders

Distribution of incoming and outing exams

Strong communication and problem solving skills

Strong organization and time management skills

Efficient with Banner, outlook, excel and word


CDI College, Calgary AB

Diploma in Medical Administration


Mental Health – First Aid




Horseback Riding

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