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Customer Service Data Entry

Location:
Saint Charles, Missouri, United States
Salary:
17.00
Posted:
January 29, 2018

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Resume:

CARLA TERRELL

**** **. ******* **. #***

St. Charles, MO 63301

314-***-****; ac38xl@r.postjobfree.com

EDUCATION

Southwestern Illinois College

Belleville, Illinois

Phlebotomy Certification, August 2012

Radiologic Technology A.AS/ May 1981

EXPERIENCE

Serco, General Clerk 3

Wentzville, Mo

February 17, 2015- July 27, 2017

General Clerk 3 processes the Affordable Care Act, helping the American population receive and keep insurance

The position provides telephone support by providing specific scripts and guidelines. Specific responsibilities includes but are not limited to:

Post information to agency records and modifies forms or records.

Records and inputs information to internal data base records.

Conducts outbound telephone call.

Performs data entry retrieval and performs arithmetical computations.

I am proficient in WIKI, TIPS, SWAT, IVT,DHS SAVE,CMS PORTAL and OIM

Enumerator, United States Department of Agriculture

St. Louis, Missouri

February 12, 2013- February 17, 2015

Perform telephone interviews for a wide variety of surveys and censuses

Telephones respondents and explains purpose of surveys or census to gain cooperation

Reviews information for completeness, edits and assists in the clerical processing of the collected information

Archives Technician, National Archives and Records Administration St. Louis, Missouri

May 2000-April 2011

Received customer requests by computer for military service records

Analyzed requests to determine exactly what was needed

Contacted customer to clarify request if needed

Matched record to request and prepared to be sent to customer

Generated letters to accompany requested letters

Archives Aide, National Archives and Records Administration

St. Louis, Missouri

October 1997-May 2000

Retrieved records for use by the Archives Technician and re-file upon completion.

SKILLS

Customer Service

Problem Resolution

MS Word

Blood collection by venipuncture and capillary techniques from patients of all ages

Have a comprehensive understanding of safety and compliance to other employees

Use computerized databases maintain logs/records, time management, written and verbal communications

Additional Experience

As a radiologic technologist performed radiography procedures such as barium enemas, intravenous pyelograms, venograms, cystograms and pediatric radiography. Developed radiologic film and scheduled various outpatient procedures. Also performed clerical duties as to registering and processing inpatients and outpatients.



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