Customer Service Technical Support

Stefanie Watts

***** **** ***** *** *** *** Mitchellville, MD 20721 240-***-****

***********@*****.***

Achievements & Experiences

Helzberg Diamond

Sales Associate

Tysons Corner Mall

McLean, Va 2016-Present

Providing Customer Service

Educating Customers on the quality of diamonds and metals

Setting out Jewelry for the display of merchandise

Signing up customers to become a VIP member of Helzberg Diamond LORD & TAYLOR

Sales Associate

Tysons Corner Mall

McLean,VA 2015-2016

Providing Customer Service within the Women’s Shoe Department

Upselling to customers to receive the benefits of the Lord and Taylor credit card

Setting out shoe samples for the display of the department store merchandise. NIC TECHNOLOGIES

Technical Support Representative

Information Technology Electronic Filing Division

Washington, DC 2009-2013,

Customer Service/Technical Support

Annapolis, MD 2013-2014

Analyze, synthesize, and develop reporting and tracking data for the Federal Election Commission

Providing technical assistance to various political committees for financial filings uploads

Set priorities with regard to schedule in accordance with resolution conflict guidelines

Compose and maintain technical and procedural documents for records administration

Perform tests on software applications and apply enhancements to existing programs

Knowledge of TCP\IT and SSL

Development of strong analytical and troubleshooting skills

Providing customer service and technical support for the state of Maryland

Assisting customers and optometrists with uploading vision documents for the Maryland Vehicle Administration

Maintained and managed local IT assets and inventory Enterprise rent a car

Management Trainee

Ft. Washington, MD / 2006-2011

2006 top half placement on the second quarter matrix

Actively trained other teammates on product and procedure knowledge and territory optimization

Evaluated current Marketing and Sales projects to insure implementation

Identified territory and account opportunities utilizing value-added programs to increase partnership relationships and influence the environment (e.g. applicable regional and district initiatives)

Effectively influenced protocols and standing orders with appropriate departments to maximize sales opportunities

Proficient in relationship management, evidenced by the development and utilization of KOLs (key opinion leaders) and advocates throughout the district, region and nation

Collaborated with the district manager to develop local strategic plans that will drive sales and partner with key customers

Developed and managed programs to enhance brand recognition and grow sales

Supported and facilitated development and implementation of business/marketing plans

Consistently exceeded expectations receiving Quarter performance recognition

Developed long term, strategic approach

Executive Personnel

Administrative Assistant

Washington, DC/ 2003-2005

Planned and organized clerical functions to ensure the efficiency of the office.

Communicated effectively written and orally, in assisting the preparation of presentations for meetings.

Assisted in workshops for resume writing and interviewing skills.

Assisted in the preparation of agendas by communicating with. customer's and management to ensure office organization. Education & Professional Trainings and memberships Clark Atlanta University bachelor of arts marketing/business administration 2005 Skills:

Typing Speed at 60 wpm, TCP/IP protocols and applications System upgrades, Ability to work well within teams and foster teamwork, Comfortable with change, Strong analytical skills, excellent problem-solving abilities, Software testing & programming. Excellent communication skills, Strong problem solving/troubleshooting skills, Customer needs assessment, Efficient in Microsoft Word, Power Point, and Excel. Experience with Windows 7/10,Office 365, Mac OSX.

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