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Project Management

Nashua, New Hampshire, United States
January 29, 2018

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Raymond F. Russo Jr.

Home: 603-***-**** ** Laramie Circle

Cell: 603-***-**** Nashua, NH 03062


Professional Summary

Software Development and Project Management

Software professional with the ability to partner with business owners and clients to champion process and profitability solutions. Consistent career growth leading exceptional teams of architects, line managers, developers, and analysts. Repeated success at leading cross-functional, globally dispersed project teams on multi-year efforts. Strategic planner with the ability to analyze complex challenges and tactically execute effective solutions. Proven talent in managing cross-functional bottom-line responsibility. Excellent analytical, communication, and presentation skills specializing in product development, application support, project management, systems integration and quality assurance oversight. Extensive experience in all phases of software development life-cycle including feasibility study, requirements definitions, proof of concept, design, development, unit and regression test, implementation, production support and technical project management. Process improvement champion with history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency and control costs.

Core Competencies

Executive Level Communication

Vendor Management

BI Reporting; ETL

Cloud Computing, DevOps

Software Development and Management, Project Management, Security Compliance

SDLC, Scrum, Agile Evangelist

Resource and Budget Management/ Strategic Planning

Technical Analysis

Global Leadership/Management

Professional Experience

Unitedhealth Group – Optum Boston, MA 2010 - present

Director, Software Engineering

Lead multi-functional, globally dispersed engineering team; software engineers, quality assurance engineers, business analysts, architects, UX designers, technical writers, project managers, product managers and program managers.

Manage development and support for two of Optum’s flagship analytics commercial products, providing information to measure the performance of a provider, provider organization, network of providers and patient population as well as information to manage a patient and members.

Led strategic Cloud-based infrastructure initiative responsible for achieving 2M internal development and QA infrastructure savings.

Security Vulnerability Testing: WebInspect, Fortify, Whitehat in conjunction with Enterprise information security organization and technical engineering architectural group.

Responsible for evaluation, remediation, and vulnerability plan and execution.

Participated in Boston Data Center transition to Elk River, MN. Responsible for working with network engineers, server engineers, OS engineers, and Tier II Application support teams, and enterprise information security team to move applications in a secure manner. Responsible for ensuring transition happened according to security plan.

Responsible for creating an automated vulnerability scan for ensuring timely and effective risk remediation.

Support 60M P&L portfolio, including capital & operational/maintenance planning and forecasting resulting in year over year savings of 10% Internal Operating Income.

Direct financial ownership of 5M budget, responsible for global staffing and onboarding throughout the U.S., Ireland and India.

Led enterprise-wide adoption of Agile development methodology as a result company has achieved a yearly 5 -8% increase in project productivity since its implementation.

Created an internal production support process to help manage Tier 3 Incident and Problem Management tickets. Single point of customer escalation for product issue resolution and communication focused on timely and accurate system restoration and root cause analysis of production events. Succeeded in reducing average time of aged ticket from 3 weeks to 2 days. Responsibilities included categorization and prioritization of workload across organizations and communications to senior management including key performance metrics reporting. Perform in-depth analysis and research to identify source of issue and facilitate remediation with development, Help Desk, Operations, Application Support and Product teams to ensure restoration of service in a timely manner.

DevOps evangelist, resulting in our organization’s ability to deliver applications and business value to our customers; efforts focused on CI/CD pipeline, automation and monitoring resulting in shorter development cycles (3 months to 3 weeks), increased deployment frequency (on demand), more dependable releases (10% reduction in customer reported defects) and closer alignment with business initiatives.

Vendor manager, supporting contract negotiations, product delivery and relationship building. Successful in securing 3-year product renewal with 100K year over year savings, enabling our product owners to meet their business objectives, minimize potential business disruption and avoid product delivery failure.

Responsible for overall end to end quality strategy, including effective test strategy and test plans, automation, performance benchmarking and defect management. Led internal effort to automate regression test suite increasing productivity by over 25%. Developed project plan, end-to-end project activities, execution and implementation of changes.

Led effort in support of corporate initiative to increase consumer Net Promoter Scores, achieving 10% increase year over year for last 5 years.

Delivery manager responsible for the overall success of our products, including all aspects of the SDLC, system architecture documents, test strategies and other artifacts as well as ensuring key metric MBO’s are met. Responsible for working with our Product business partners in order to help drive the overall strategy, strategic direction and roadmap.

Responsible for driving employee engagement, resulting in 10% increase year of year for the last 5 years. Accountable for creating yearly employee development plans which includes a well-defined career path and training skills necessary training to reach their goals.

Ensure technical compliance adheres to all internal Governance, risk, regulatory, processes including security requirements, Protected data and HIPAA guidelines.

Madison Resource Funding Portsmouth, NH 2009 - 2010

Applications Development Manager

Mange and direct application development, enhancements and support team responsible for business analysis, system’s analysis, development, quality assurance, implementation and maintenance of company’s current proprietary ASP systems (Payroll, Accounts Payable, Accounts Receivable, Cash Application and CRM). Participate and administer periodic internal releases.

Responsible for all internal and customer report writing functions and activities. Duties include requirements gathering, design, development, end-user communications and implementation. Developed custom financial reporting dashboards enabling Accounting/Senior leadership to identify significant operating savings (1M).

Supervise technology staff, budget, achieving project mandates and assuring teamwork across projects.

Manage analysis, design, development, technical documentation, implementation and training of new back-office ASP application utilizing Agile techniques and concepts. Technology stack includes but not limited to .NET, MS Access, Crystal Reports, TL SQL and SQL Server 2008.

Implemented corporate-wide Incident tracking and Release Management application. Oversaw and participated in testing and validation of system functionality. Coordinated and delivered end-user training.

Manage applications development Incident ticket queue. Serve as the primary contact for the company in the timely resolution and accurate system restoration and root cause analysis of production events. Responsibilities include categorization and prioritization of workload, facilitating escalations across organizations and communications to senior management including key performance metrics reporting. Perform in-depth analysis and research to identify sources of production issues and work with cross functional teams to mitigate future issues. Succeeded in reducing average time of aged ticket from 2 weeks to < 1 day.

Director of company’s Security, Risk and Compliance group responsible for adherence to business, technology and regulatory guidelines.

Member of Corporate Steering Committee responsible for strategic oversight and implementation of business objectives. Accountabilities include developing functional and technology process solutions in support of company initiatives.

Manage and drive roll-out of enterprise-wide third-party Time Management and Project Tracking system

Provided leadership and guidance to all new client implementations; managed on-boarding and monitoring of new customer to ensure high level of satisfaction. Led effort to reduce implementation cycle time from 1 week to 1 day.

Accountable for end to end delivery of Applications development, Infrastructure, Operations, Customer Support, Implementations & Training services.

Responsible for driving service improvements and for providing resource and technical input for software projects as appropriate; server as point of accountability for Development and IT services.

Acted as a key escalation point for high-priority service level failures, and drove resolution of issues in line with business-critical priorities working closely with senior leadership.

Fidelity Investments Merrimack, NH 1998 - 2008

Director, Software Engineering

Led engineering and support organizations responsible for system’s analysis, development, implementation and maintenance of Oracle and HR Access HR/Payroll, Benefits Administration, Workforce Administration and Talent Management applications. Manage technology staff, budget, achieving project mandates, assuring teamwork across projects and creating strategic organizational plans to achieve business objectives. Staff and direct global development through U.S, India, Ireland, Paris and professional services team.

Carried out analysis, design, development, technical documentation, implementation and support of batch interface processing mid-tier infrastructure, back-office, operational and customer reporting ensuring adherence to all technology roadmap services and regulatory guidelines. Supervised fit/gap analysis study to determine project scope and expectations as well developing action plans to address those shortfalls.

Managed Incident and Problem Management ticket queues. Focused on timely and accurate system restoration and root cause analysis of production events. Succeeded in reducing average time of aged ticket from 3 weeks to 3 days.

Created automated unit test and regression test suite increasing development and QA department’s productivity by over 50%. Developed project plan, end-to-end project activities, execution and implementation of changes.

Directed team of software developers in achieving $2M of performance enhancements as part of corporate-wide cost reduction initiative. Drove cost benefit analysis to determine feasibility and technological direction of project. Managed development work in-take portfolio proactively resolving potential roadblocks that would potentially put project at risk.

Developed custom metrics dashboard enabling operations to identify data anomalies and thus increasing data quality to over 99%. Partnered with business partners to define client requirements and project specifications.

Directed roll-out of enterprise-wide IT business transformation project utilizing Agile development techniques and ITIL framework (Incident, Problem, Release, Change, Financial, Availability, Capacity, Security management).

Orchestrated Six Sigma project to ensure alignment of entry and exit engagement criteria with business and QA test teams resulting in 30% increase in process improvements and an on-going positive performance indicator in the quarterly customer satisfaction survey.

Compiled new hire on-boarding curriculum, succession planning, on-site Merrimack/India exchange mentorship program and department’s cross-training initiative.

Conducted formal performance appraisal, feedback gathering, coaching, development and guidance for my direct staff as well as extended development team.

Provided architectural oversight and direction to ensure the most cost effective, scalable and innovative solutions are applied to current and future infrastructure ensuring that contingency and business continuity services are compliant with enterprise-wide governance.

Designed and implemented application to validate and audit financial billing data against Asset management system, which reduced system’s operational chargeback expenses by over 25%. This enabled senior management stakeholders to accurately forecast hardware and software expenditures and accurately predict future expansion cost drivers.

FM Global Waltham, MA 1990 to 1998

Principal Software Application Developer

Responsible for the analysis, design, budget, technical expertise and accuracy of in-house accounting and engineering applications.

Analyzed, designed, developed, tested, implementation and support for in-house Loss Prevention application.

Responsible for the analysis designs and support for in-house Claims application. Actively participated in all phases of the development life cycle.

Collaborated with business contacts to develop/track scheduling and implementation plans.

Participated in testing, training, support, documentation and communication with staff.

Provided architectural direction for new technologies and how to implement them in cost effective manner ensuring adherence to business solutions.

Developed company mentor program to ensure new associates received appropriate developmental opportunities.


BA, Political Science Brandeis University



Java, .Net, SQL, XML, HTML

SQL Server, Oracle

Windows Server OS, Unix

SDLC, Waterfall, Agile

DevOps, Big Data

Cloud Computing; AWS, Azure

ETL, Informatica

BI Reporting – IBM/Cognos, Logi Analytics, Microstrategy, Tableau

Oracle, SQL Server, Microsoft SQL Reporting Services, Microsoft SQL Analysis Services

Security Vulnerability Testing: WebInspect, Fortify, Whitehat

SVN, Jenkins

CA Agile Central, ServiceNow

Sharepoint, MS Word, Excel, Project, Access, Visio, Powerpoint

ITIL Certified

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