Desktop Support Technician

Christos Antonopoulos

Lodi, NJ ***** 973-***-****

www.linkedin.com/in/christos-antonopoulos/ ************@*******.***

Resourceful PC Support Technician

Identify & Implement Technical Solutions that Meet User Needs

Approachable and customer-focused technology professional who provides comprehensive support to ensure that all software and hardware is operating efficiently with minimal downtime. Expert at looking at problems with fresh perspective to quickly identify and resolve system issues. Employ exceptional communication and listening skills to work effectively with end users, vendors, and co-workers. Track record of striving for excellence through dedication, proactive approach, and positive attitude.

Areas of Expertise:

Desktop Support System Administration Troubleshooting Coaching / Mentoring Team Leadership

Printer Installation & Configuration Hardware / Software Upgrades

Technical Skills

Operating:

Windows (7, XP, 2003, 2008, 2012r2), Microsoft Office, Microsoft Exchange Server

Hardware:

Bios, Power Supply, Hard Disk, DVD/CD-Rom, USB

Software:

S1Zeus, Harland, SQN Banking Systems, Pay Plus, Harland Financial Solutions, Life Size, Commvault, Smart Collector, Smart Writer, Director, Skype, EPM Add-in for SAP BPC, Vid Center, Nyce Recording System, ADP, Chesapeake System Solutions (T-Recs), Ilinc, ADP, Endpoint Encryption, Bromium, Alitirs, FIS products (AFS, Green Key)

Utilities:

Ghost Enterprise, Symantec IT Management Suite, Symantec Endpoint Protection, Service Now ticketing system, Commvault

Devices:

Burroughs scanner and printer, Topez Signature Pad, and ID photo scanner

Professional Experience

VALLEY NATIONAL BANK, Wayne, NJ 2007 to 2017

Windows System Administrator 2013 to 2017

Resolved end-user issues with company software and Microsoft Windows 7 and XP. Managed computers and group accounts in Windows Server 2008 and 2012 Active-Directory-based environment. Worked with vendors on implementing new company software or updates to outdated software.

Utilized Symantec IT Management Suite (Patch Management, Software Delivery, Inventory Solutions), resulting in less vulnerability to attacks and viruses, quicker installation of software, and ability to easily view what software was currently installed on computers.

Created and defined AD groups, new users, and user permissions using Microsoft Active Directory, minimizing new user downtime.

Identified and resolved e-mail issues by leveraging user accounts management tool in Microsoft Office 365.

Ensured programs were up-to-date by upgrading server operating system from Microsoft Windows 2003 to Microsoft Windows 2008 / 2012r2.

Christos Antonopoulos ************@*******.*** Page Two

VALLEY NATIONAL BANK (Continued)

PC Support Technician 2007 to 2013

Performed installation and troubleshooting of company software, Microsoft applications, OS Microsoft Windows XP / 7, and Microsoft Windows server 2003 / 2008. Solved daily tasks assigned based on ticketing system and provided executive support. Maintained inventory of company’s IT assets. Set up and configured hardware and peripherals for end users.

Served as team lead on rollout of new computers and operating system upgrade from Microsoft Windows XP to Microsoft Windows 7, completing 2-stage rollout on time.

Supervised team of technicians in converting newly acquired banks, ensuring compliance with Valley National Bank’s computer requirements.

Pioneered usage of Ghost Enterprise system, cutting deployment time for new machines.

Composed installation instructions for company software and deployment of new computers, helping technicians complete jobs more accurately with less chance of errors.

Boosted productivity and eliminated need to research same issues on multiple occasions by training both internal and off-site technicians on repairing and resolving recurring issues.

Completed installation and configuration of network multifunctional printers, enabling users to print and scan documents to e-mails or folders on network.

Involved in supporting business continuity plan exercises, ensuring all programs used by each department were up and running and minimizing downtime.

Deployed and configured Windows server 2003 / 2008 on physical servers, upgrading 90% of servers in order to meet OCC deadlines, which prevented potential for costly fines.

Performed troubleshooting of network issues which in some cases meant activating network ports via patch panels.

Additional Relevant Experience

CORPORATE SUPPORT, Hackensack, NJ

Lead PC Support Technician

COMPETECH, Ridgefield, NJ

PC Support Technician

NETTRIP COMPUTERS, Hasbrouck Heights, NJ

PC Support Technician

Certifications

Microsoft Certified Professional MCP

A+ Certified Technician

Currently working on MCSA 2012 r2 Certification

Contact this candidate