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Waldo Armenteros - Help Desk Professional

Pompano Beach, Florida, United States
January 29, 2018

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Waldo E. Armenteros



I am seeking a position opening in your business/company that applies to

my expertise. I want the opportunity to apply all my skills acquired from college and professional experiences and be a great asset to you, and contribute to the company’s growth and development.




Clerical (44 w.p.m. 95% accuracy).

Extensive computer training, including knowledge of multiple networking environments and business software packages such as Microsoft Office

Excel, Quick Books, ADP, Broadview & JIRA.

Fluent and Literate in English and Spanish.

Skilled at learning new concepts quickly, able to be strongly focused in pressure

situations, and communicating ideas clearly, creatively and effectively.

Excellent motivator and respectful towards all piers.

Level 1 Help Desk Support, La Mar Excursions Inc, Boca Raton, FL

(April 2015 – Present )

Replicating issues reported, verifying & confirming.

Analyze & identify the source of issue (PHP, Java, Front End, Content, Database).

Create ticket and determine type of bug and degree status (Minor, Major, Critical, Blocker).

Allocate & send tickets to its proper department.

Daily follow up on work order tickets using JIRA ticket tracker system.

Produce 15 – 20 tickets per day.

Scheduling Programming Specialist, Digital Latin America, Pompano Beach, FL

( September 2013 – March 2015 )

Schedule monthly programming for SVOD (Subscriber Video On Demand).

Create all programmed versions subs and dubs in three languages for different clients like 3PC (Third parties clients) and DLA platform.

Work directly with different departments such as Production Control & Traffic, Media Management, and Pre Processing, among others.

Use Broadview Program System, to update content data information accordingly for all different versions created (including but not limited to: TC in, TC out, TRT, audio configuration, subtitles language, aspect ratio).

When necessary, communicate with Media Center, Planning and Subtitling Coordinators.

Assistant Parts Manager, Ambar Motors Inc., Miami, FL

( September 2005 – May 2013 )



Customer service for clients looking for specific auto parts.

Cash handling, for customers at the time of sale.

Data entry, consisting special orders for parts.

Report directly to department manager.

Associates Degree, Business

Miami Dade College, Miami, FL

Major: Business Administration

Minor: Accounting

Related course work: personnel management, business management, business ethics, macro economics, micro economics, statistics, business calculus, financial accounting, managerial accounting.

*** References will be available upon request.

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