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Customer Service Sales

Gastonia, North Carolina, United States
January 29, 2018

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Shaniqua Gayten

Cell: 704-***-****


Seeking an opportunity in a growing organization to work as enthusiastic and reliable management professional with outstanding management skills and knowledge.


Paul Mitchell the School Gastonia, Gastonia, NC 03/2017- present


Dollar General, Gastonia, NC 09/2017-11/2017

Key Holder

●Carry keys and alarm codes; open and close store, disarm and arm alarm system.

●Oversee cleaning, maintenance, and deliveries staff outside of regular business hours.

●Perform and supervise daily procedures.

●Maintain a tidy and organized entrance area.

●Monitor and assist cashiers and other retail staff; assign daily duties.

●Train and support new team members.

●Provide customer-focused service; welcome customers to the store and assist them with requests.

●Perform product demos and explain product features to customers.

●Collaborate with store management to organize marketing and promotional campaigns and to coordinate staff schedules and activities.

●Handle managerial tasks when the general and assistant managers are unavailable.

●Manage bank deposits, balance point of sale drawers and safe.

●Check and respond to email and phone messages.

●Manage paperwork and tend to other office tasks.

●Ensure that all employees adhere to corporate processes and safety standards.

Telerx, Kings Mountain, NC 07/2015-11/2016

Account Representative II

●Resolve customer complaints via phone, email, mail, or social media.

●Greet customers warmly and ascertain problem or reason for calling.

●Advise on company information.

●Answer questions about warranties or terms of sale.

●Suggest solutions when a product malfunctions.

●Inform customer of deals and promotions

Adecco, Gastonia, NC 01/2015-04/2015

Team Assembler

●Performed quality checks on products and parts.

●Rotated through all the tasks required in a particular production process

●Shoveled, swept, or otherwise cleaned work areas.

●Packaged finished products and prepared them for shipment.

●Reviewed work orders and blueprints to ensure work is performed according to specifications.

Insource Performance Solutions, Kings Mountain, NC 09/2014-12/2014

Order Picker

●Obtained merchandise from racks or boxes.

●Performed general cleaning duties such as sweeping, dusting, and cleaning aisles.

●Filled orders to ascertain catalog numbers, size, colors, and quantities of merchandise.

●Counted finished products to determine if product orders were complete.

Staff Management/ SMX, Spartanburg, SC 09/2012-01/2014

Order Representative/Problem Solver

●Assisted other employees in logistical needs such as researching freight, printing labels, moving freight virtually.

●Moved freight, stock, or other materials to and from storage or production areas, loading docks, or containers, by using pallet jacks or other equipment.

●Attached identifying tags to containers or marked them with identifying information.

●Placed freight into bins according to the size and the shape of the freight.

Eden Terrace Assisted Living, Spartanburg, SC 05/2012-07/2012


●Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Administer bedside or personal care.

●Answered patient call signals, signal lights, bells, or intercom systems to determine patients’ needs.

●Reviewed patients’ dietary restrictions, food allergies, and preferences to ensure patient received appropriate diet.

●Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

Citi Trends, Shelby, NC 08/2011-05/2012

Sales Associate/Customer Service

●Greeted customers and ascertain what each customer wanted or needed.

●Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

●Computed sales prices, totaled purchases, and received and processed cash or credit payment.

●Answered questions regarding the store and its merchandise.


●#Hashtaglunchbag, Hashtaglunchbag Charlotte 2014- 2015

●Class Helper, Z.L. Madden Learning Center 2013- 2014

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