Joan Wetzel

Senior Software QA Analyst

**** **** ****, **********, ** 18951

215-***-****

ac38wf@r.postjobfree.com

Quality conscious and diligent professional with expertise in testing mobile apps, e-commerce web sites, web applications, and client/server applications. Adept at managing key projects - Designing and initiating automated testing, including deciding on automation language & third party product, the transformation of manual test suites, scripts & cases into automated suites, scripts, and cases. Well versed with Agile/Scrum methodologies.

AREAS OF PROFICIENCY

Proficient in software development life cycle, test life cycle, and defect life cycle. Exceptional with concepts/procedures & application of quality & process enhancement tools. Skillful in performing QA audits. Team player with planning, execution, monitoring, organizational, problem-solving, communication, coordination, and leadership skills.

Automated Testing Management Best Practices Implementation Resources Optimization

Continuous Improvements Knowledge Sharing Training & Development

Document Management Software Cross Functional Coordination SEO Testing

E-commerce site testing Manual Testing Quality Control/Defect Analysis

De-Bugging/Troubleshooting Planning & Scheduling Software Quality Standards TECHNICAL PROFICIENCY

Jira, Bugzilla, Liquid Planner, and Salesforce, defect management and project planning software

MSSQL, Oracle, and Informix databases

Selenium IDE, Test Complete, and Test Execute testing software

HTML, CSS, PHP, Bootstrap, JavaScript, and Jscript (editing and troubleshooting)

Adept and Feith Document Database document management systems

Auto CAD, Inventor and SOLIDWORKS integration with Adept

Operating Systems; Windows, Mac, iOS, UNIX, Linux, and DOS

Safari, Chrome, FireFox, Edge and IE browsers

Basic networking, Microsoft Server management and VPN PROFESSIONAL WORK EXPERIENCE

Sr. QA Analyst/QA Team Lead, Famous Smoke Shop Inc., Easton, PA, November 2015 to July 2017

Designed and collaborated with development to create automated testing for E-commerce sites www.famous-smoke.com and www.famousvapeshop.com . Automation testing was not used prior to my joining the organization

Established the processes and procedures for the QA Team. Created test plans and organized testing schedules.

Oversaw execution of automated testing for an E-Commerce site, utilizing Selenium IDE and Selenium Web Driver

Handled testing process for every release, thereby ensuring testing coverage for new features and regression testing

Evaluated customer use of site through Lucky Orange to identify usage issues that may have occurred with new implementation

Performed testing of Famous Smoke Shop Mobile Apps encompassing multiple platforms & OS versions, iOS, Android, Mac utilizing Browserstack

Successfully drove testing projects to integrate Kount, Melissa Data, Mandrill, and Mail Chimp into the current web platform

Operated and analyzed results of 60+ test suites comprising of 2700+ test cases, drafted in Selenium IDE

Performed an assessment of test results for more than 100 brands and 1k+ Item page automated content testing

Implemented a project to develop and populate a defect database utilizing Bugzilla without cost to the organization

Established a new bug tracking workflow

Maintained the Bugzilla defect database. Facilitated defects through development on an as needed basis

Created test plans, test scripts, and test cases for the organization’s websites

Actively involved in managing testing process for every release, ensuring testing coverage for new features and regression testing

Designed QA project to test and successfully launch new Famous Vape site Joan Wetzel Page Two

QA Automated Testing Coordinator, Synergis Software LLC, Quakertown, PA, March 2013 to July 2015

As the Automated Testing Project Manager, liaised with external development personnel

Interfaced with the development personnel utilizing Test Complete & Test Execute to test and improve automated scripts.

Contributed to the re-factoring. Supported the development of over 500 automated scripts comprising of more than 2500 test cases

Implemented and troubleshot over 500 automated scripts against multiple OS and DB platforms

Revised and expanded 278 manual test scripts in planning for re-factoring into automated scripts

Devised and documented a specific defect workflow to monitor defects located in the product during re-factoring of manual test scripts to automated scripts

Created and documented procedures for defect reporting, test script creation, test script management, automated testing re- factoring, and automation assessment

Oversaw re-factoring and automation development utilizing Liquid Planner Project Management software

Promoted from Quality Assurance Technician to QA Automated Testing Coordinator (The role was created specifically due to demonstrated organizational and technical abilities) Quality Assurance Technician, Synergis Software LLC, Quakertown, PA, June 2006 to March 2013

Collaborated as a member on a team using SCRUM methodology to develop regular qualified updates to the Adept Client and streamline the release process

Groomed defect backlog of more than 2900, formulating defects for transformation to user stories utilizing Agile/SCRUM terminology

Created extractable data points for use with document management system to inform use data of 250+ manual test scripts. The management was able to identify man-hours to finish overall regression testing of products, previously this information was not available for planning purposes

Took ownership for the maximum number of reported defects and maximum number of defect validation for the Adept 10 release

Constructed, managed, and used different test environments using VMware

Utilized Windows applications on Windows XP 32 & 64 bit, Windows 7, and Windows 8.0 - 8.1 operating systems, against Oracle 9i, 10g, 11g, and 12c, MSSQL Server 2000, 2005, 2008R2, 2012, & 2015, MySQL 5.1, 5.5, 6 databases and Web based applications using Internet Explorer versions 7 to 11, Chrome versions 1 to 45 and Firefox version 1 to 38, browsers for testing

Devised and documented procedures for defect reporting, and defect workflow. Supported manual test script creation

Managed defect database, prioritized defects for review and assigned critical defects to developers for immediate action

Actively involved in making corrections on the defect database, creating reports & overseeing work flow management

Organized resources and allocated work to QA personnel during hotfix releases and final weeks of complete version releases when the Team Leader transitioned to preparation of the next project.

Implemented SQL statements delivered by programmers. Developed simple SQL queries

Interfaced with the Product Management, Development, and CAD Development personnel OTHER WORK EXPERIENCE

Quality Assurance Engineer, Feith Systems and Software Inc., Fort Washington, PA, March 1998 to June 2006

Purchasing Manager/Project Coordinator/Sales Engineer, Feith Systems and Software Inc., Fort Washington, PA, September 1992 to March 1998

Credit/Accounts Receivable Manager, Lemmon Company, Sellersville, PA, January 1990 to September 1992

Assistant Credit Manager, Jet Plastica Industries, Hatfield, PA, September 1985 to January 1990 TRAINING/CERTIFICATION

LEAN/Agile; SCRUM (training only)

MEA Conflict Management; MEA Managing People through Motivation

Basic Adept integration with AutoCAD, Inventor and SOLIDWORKS, Adept Admin

FDD Admin, COLD/COLD Sweeper, FDD Advanced Database Topics

Received Hewlett Packard Sales Certification for the HP9000 Servers

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