Support Technical

Maya Patel

** ******* *****

Saddle Brook, NJ ***63

Home: 201-***-****

Cell: 201-***-****

Email: ***********@*****.***

U.S. Citizen.

OBJECTIVE: Pursuing a challenging position in the field of UNIX & NT System Operations / Production Support level 2 position that will

Enhance my current skills and qualifications.

SUMMARY: 5 years of successful working experience in data Center as an operator at Prudential.

10 years of successful working experience as a Systems Operations at State Street Co.

SKILLS: SunOS, Solaris 2.5- 2.7, 2.8, Aix/UNIX systems, VI-Editor, EXCEED, MS Office 2000,

ACCESS, Outlook, Excel, Word, Net view, landmark, Brio Query,

Windows NT 4.0 - 2000, DOS, Linux, Lotus notes 5.4

Backups: VERITAS, Legato (Networker), ARC serve, Tivoli server Administration, Restore Operation.

Application: Autosys, CRON, Tivoli, Remedy, Mainframe (AS400), Smartstreem,

CA Unicenter Autosys

Certified Solaris 2.5 administrator Part1

EXPERIENCE:

May 2014 – Dec 2014 – MTA,

NY project

Production Support

•Navigate through the Solaris file system and maintain text file using command line interface.

•Use an admintool to add user accounts and manual local printer.

•Monitored disk space using df and du command.

•Backup using tar command.

•Coordinate and Run daily Production jobs.

•Provide an end-to-end resolution for the user request/issues

•Also keep daily shift logs of all the operations and update higher

Authorities with daily jobs & server outages attend and input at meetings with

Managers to improve daily performance & activities.

•Also write an outage report followed by creating a remedy tickets.

•Monitors emails through Microsoft Outlook

•Documenting software issues encountered in production

Analyzing the root cause and debugging the issues.

•Execute Autosys jobs through Unicenter Autosys scheduler console.

•Support of daily batch processing cycle via Autosys and Crontab.

•Developed and supported and maintained for end-user, Access database.

•Working with DBA if any issues with SQL when change control done.

•Operations, use various applications such as Expert Advisor, Access 1,

Tivoli, Smart stream, Lotus Notes and Arc Serve, Autosys,

•Perform user request to start, restart, or stop Autosys jobs.

•Notify server owners after hours when a problem arises.

•Manage change control implementations that are required after end-of-day using SQL Script.

Oct 2009 – Oct 2012: State Street Corporation. NJ.

KC Production Support / NT Operations:

•Monitors emails through Microsoft Outlook

•Execute Autosys jobs through Unicenter Autosys scheduler console.

•Monitor Remedy system for processing a bends.

•Create and close tickets for issues and Autosys jobs starts.

•Running a SQL script for client in middle of nightly cycle.

•Developed and supported and maintained for end-user, Access database.

•Run the QA Cycle on timely basis and if any issue arise work with QA Support and developers.

•Manage change control implementations that are required after end-of-day using SQL Script.

•Working with DBA if any issues with SQL when change control done.

•Check Production VM every hour to ensure everything is running and the VM has no errors.

•Monitor the Net Backups every hr to ensure backups are running ok.

•Insure nightly backups are ran and complete for Kansas City, Sacramento, Copley, and Toronto.

•Restore files from backups from tape as needed.

•Notify Net Backup team with any issues that may come up during backup.

•Run the Production Val closes using PAM Menu,

•Update the checklist that we have for job duties.

•Perform restore if requested by users.

•Notify ISITC and ITW programmers with any issues when loading files.

•Perform user request to start, restart, or stop Autosys jobs.

•Follow 2nd shift check list to ensure all high liability files are received or sent.

•Reboot Pit machines as needed when PAM processes have failed.

•Maintain good customer support for all State Street PAM internal users and external PAM clients

•Notify server owners after hours when a problem arises.

•Perform user request to start, restart, or stop Autosys jobs.

•Oversee nightly PAM Batch jobs, PAM warehouse feed, PAM Val-Close, overnight PAM process, overnight cash loads,

dividends and pricing.

•Fix or escalate properly to meet client deliverables.

•Troubleshoot Remedy generated errors.

•Execute and close Remedy tickets.

July 2003 – Oct 2009: J & W Seligman, Inc. / State Street Corporation. Princeton, NJ.

•Data Center / Unix (AIX & SUN Solaris) / NT Operations:

•Provided and Coordinated AIX Systems Administration and Operational Support.

•Assisted in monitoring of Systems Performance. Interacted with the Development.

•Staff in testing of operational software. Supported market Data Services of user end, on

bloomberg, Insync, First call, Fact set, and Bridge.

•Also, supported Landmark Portfolio Management System & Global.

•Performance Systems, responsible for Performance of all Portfolio Accounts.

•Support and document procedures for AIX/ UNIX/ Sybase operating system.

•Support of daily batch processing cycle via Autosys and Crontab.

•Developed and supported and maintained for end-user, Access database.

•Also assisted in call tree performance on Disaster recovery issues.

•Attend and input at meetings with managers to improve daily performance & activities.

Production Support

•Manually initiate and monitor the Trade processes.

•Start Nightly Production: request manual initiation of send_event to begin nightly batch

Cycle after receipt of the system from IMS operations; then monitor Corp Autosys

(Production cycle, job failures, jobs pending, and re-runs)

•Escalate if any jobs fail during Trade-Process (EOD &Fund-To-Fund) as well as the overnight batch cycle.

•Monitor Servers Alive to insure all 234 servers are operational and functioning properly;

Escalate any problems to appropriate support groups

•Manage change control implementations that are required after end-of-day.

•On occasion the second shift would be required to execute scripts which complete the change control implementation.

•FA_Onshore --> 2nd Shift Monitor this job closely and after completion of the job

(Between 17:20 &18:50) it updates the Market Letter

•Kill_gps_users.sh (runs from command line on prod_gps)

•When a Qa Test CMP Cycle is being run the manual steps have to be done.

. Monitor network status via Vital Suite and report any incidents

Backups and Restores

•Perform daily backups (NT, Legato, & Sun's TSM backups).

Sept - 1998 – Oct – 2002: Prudential, Roseland, NJ

Title: Lead Computer Operator

Environment: UNIX, Windows NT

Responsibilities:

•Start and monitor UNIX and NT Backups. Monitor UNIX, NT

•Notes Server and various applications that they run on these servers.

•Coordinate and Run daily Production jobs.

•Other duties include to write scripts to automate different daily Operations,

•use various applications such as Expert Advisor, Access 1,

Tivoli, Smart stream, Lotus Notes and Arc Serve, Autosys, AS400,

•Monitor the following application - Fiveserv, Remedy, Recon Plus, Compass, Linx.

•Also keep daily shift logs of all the operations and update higher

Authorities with daily jobs & server outages attend and input at meetings with

Managers to improve daily performance & activities.

•Also write an outage report followed by creating a remedy tickets.

Description:

•Perform backups on UNIX and NT systems using Legato, ARC serve, VERITAS and

•Backup Exec software.

•Install network and remote printers.

•Create accounts for users on the UNIX environment.

•Perform restores on UNIX servers.

•Schedule backups, setting up procedures for onsite and off site media storage.

•Monitor production batch jobs to ensure they complete successfully. Familiar with Compaq Insite Manager,

•Tivoli and Netview for monitoring servers and routers.

Dec 97 - July 98: Veejay International Inc, Secaucus, NJ

Title: Computer Operator, Environment: Technical Support

•Responsible for daily production.

•Navigate through the Solaris file system and maintain text file using command line interface.

•Use an admintool to add user accounts and manual local printer.

•Monitored disk space using df and du command.

•Backup using tar command.

•Install Solaris 2.5 operating system using quick install.

•Perform basic user security tasks and use data access control to enhance file security.

EDUCATION: SCS Business Institute, Union City, NJ

UNIX Administrator

•Navigating around the UNIX file system, adding user accounts, setting up file

•Permission and using Vi editor manipulate text file.

•System Start & Shutdown sequences, directories structures and UNIX file system.

•Disk commands, utilities, schedule backup with cron.

•Setting up the Network file system and overview of TCP/IP

•Installation of Solaris Operating System.

•Introduction to NIS, NIS+ and setting up NIS+ server.

•Service Access Facility - Terminal, Modem and Printer setup.

•Auto mounts features & setup.

•Routing Service -DNS.

C.T.I N.Y., N.Y.

Certified Nurshing Assistance (CNA)

Gujarat University, Nadiad, India

Second year BS with Microbiology

REFERENCES: Available upon request.

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