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Human Resources Customer Service

Evans, Georgia, United States
January 29, 2018

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United States (U.S.) Army, **/*8/1993 to 10/01/2016

*-***** ***** *********, ***** Armor Brigade, Camp Shelby, MS

Supervisor: MSG Marquez, 254-***-****, Contact: Yes

SFC, $45,000 per year, 40+ hrs per week

MANAGEMENT/LEADERSHIP: Plan, develop, and coordinate Foreign Language Lane training to more than 1,000 Officers and Senior Non-Commissioned Officers (SNCOs). Skillfully implement procedures and guidance to more than 100 students during each class cycle.

PROJECT MANAGEMENT/ADMINISTRATION: Skillfully oversee and manage administration of maintenance and equipment supply valued at more than 16 million dollars. Maximize limited resources and ensure mission accomplishment. Ensure all equipment maintenance follows Army Maintenance Management System requirements; receive work requests; schedule work; prepare shop production control schedule; monitor work progress; prepare production control reports; and notify higher management regarding production delays and expected completion dates. Manage requisitioning of supplies, receipt of incoming shipments, and supply accountability; conduct inventories; update property book records; compare items received against receipt documents; and report discrepancies to higher management. Receive and process mail and correspondence; maintain and file administrative reports.

TRAINING: Teach, coach, and mentor students during training and observe and assess individual and collective effectiveness. Write and implement doctrinal and training guidelines, provide After Action Review (AAR) process feedback, and create and maintain realistic training that effectively replicates battlefield situations. Manage, monitor, and evaluate techniques, procedures, and efficiency of training. Develop, review, standardize, and modernize Army training support operations and infrastructure consistent with current and future initiatives.

RELATIONSHIP MANAGEMENT/COMMUNICATION: Provide outstanding leadership and make timely and accurate decisions. Skilled in communications, teambuilding, conflict resolutions, and relationship management. Able to influence, direct, lead, and monitor activities of personnel, as needed.


- Mentored more than 25 Platoon Leaders and Platoon Sergeants and ensured 100% operational readiness before Operations Iraqi and Enduring Freedom (OIF/OEF) deployment

U.S. Army, 10/10/2012 to Present, Human Resources NCOIC

I-305th Armor Battalion, 177th Armored Brigade, Camp Shelby, MS

Supervisor: CPT Grice, 850-***-****, Contact: Yes

SFC $45,000 per year, 40+ hrs per week

MANAGEMENT/LEADERSHIP: Managed Human Resources (HR) for First Army Observer Controller/Trainer Academy. Oversaw two Non-Commissioned Officers (NCOs) and one junior-enlisted Soldier, provided weekly and monthly statistical data, and ensured accountability of more than 100 personnel per class cycle. Increased productivity by assigning work priorities, establishing performance standards, identifying training needs of employees, and resolving problem or complaints. Managed and maintained equipment valued at more than $600K.

PLATOON SERGEANT: Processed full range of personnel actions, including appointments, reassignments, promotions, transfers, leave requests, casualty operations, awards recognition, suspension of favorable actions, allotment requests, evaluations, and separations. Interpreted military personnel regulations and policies to ensure compliance. Ensured all personnel within their respective areas had access to critical systems and programs and ensured all technical work such as reports, forms, and other documentation was completed prior to processing personnel. Served as Subject Matter Expert (SME) on technical and tactics, regulations, and practices; ensured all affirmative action objectives complied. Made recommendations and developed instructions and guidelines to implement procedures on tri-component military personnel management.

TRAINING: Identified shortfalls, provided necessary training and guidance, and developed effective and productive solutions in areas of electronic forms, correspondence, and e-records.

RELATIONSHIP MANAGEMENT/COMMUNICATION: Communicated effectively, both verbally and in writing, with personnel at all levels of the organization. Advised Commander and 1SG on all tri-component military personnel matters and identified policies and procedures to ensure they support mobilization requirements.

U.S. Army, 04/12/10 to 10/10/12, Platoon Sergeant

Fort Benning, GA.

Supervisor: 1SG Jackson, LeVaress 270-***-**** Contact: Yes

SFC $45,000 per year, 40+ hrs. Per week

MANAGEMENT/LEADERSHIP: Supervised and led six NCO and seven enlisted personnel and one Officer. Supervised training of soldiers on critical MOS. Enforced height and weight. Makin sure all soldiers is with in compliance and physical fit always. And keep the Commander and 1SG of the currently status of the soldiers.

TRAINING: Planned and facilitated Mission Essential Task List (METL)-related and Military Occupational Specialty (MOS) training and improved team skill sets on four new systems:


- Selected over senior personnel to be a 1SG of a company of over 65 personal



Fayetteville, N.C. United States

High School Diploma





“A leader by deeds, not words; projected infectious enthusiasm.”

- MSG Marquez NCOIC

AWARDS: Bronze Star w/ Valor, Bronze Star, Army Commendation Medal 4, Army Achievement Medal 2, Army Good Conduct Medal 8, National Defense Service Medal 1, Iraq Campaign Medal Consolidation II, Global War on Terrorism Service Medal 1, Global War on terrorism Expeditionary Medal 1, Non=Commissioned Officer Professional Development 3, Army Service Ribbon 1, Over Seas Ribbon 4, Drill Sergeant Badge, Combat Action Badge, Parachute Badge, Driver Badge


U.S. Army, 1993 to Present


- ASIST (Applied Suicide Intervention Skills Training)

- CAO course 2011

- Advanced Leadership Course, 2010

- Combat Lifesaver Course, 2008

- Drill Sergeant Course 2008

- Small Group Instructor 2008

- FBCB2-BFT Leader/Operator Course, 2004

- Basic Non-Commissioned Officer Course, 2003

- Army Center for Substance Abuse Programs, 40-hour Unit Prevention Leader Course, 1998

- Warrior Leader Course, NCO Academy, 1995

- CBRN (Chemical Biological Radtion Nuclear) course 1995

AREAS OF EXPERTISE: administrative duties, maintenance and supply of equipment, work requests schedule work, monitor, prepare production control reports, requisition, receive, issue, maintain accountability of supplies, property book records, Human Resources Specialist, recruiting, staffing, advice and guidance, pay setting, promotions, reassignments, performance management, position management, advisory services, human capital, personnel management. COVER LETTER INFORMATION:

PROFESSIONAL SUMMARY: Dedicated Maintenance Administrative and Supply Technician and accomplished Human Resources (HR) professional with more than 20 years of customer service and program support experience. At ease interfacing with senior-level management, colleagues, and government representatives. Demonstrated ability to establish training plans and programs and maintain accountability for achieving ambitious goals and objectives. U.S. Army background created a foundation for an impeccable work ethic and deep-rooted ability to manage multiple tasks simultaneously. Superior attention to detail and management skills. Viable member of any team.

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