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Customer Service

Location:
Claremont, California, United States
Salary:
open
Posted:
January 29, 2018

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Resume:

MELISSA GREEN

ac38tz@r.postjobfree.com

909-***-****

OBJECTIVE

resumegenius.com

May assist customers, promote specific goods and services, handle transactions, and answer questions. Excellent interpersonal skills such as communication, customer service, patience, courtesy.

SKILLS

Communication.

Customer Assistance.

Customer Relations.

Customer Service.

Dealing With Difficult People.

Greeting Customers.

Verbal Communication.

Fluent in Spanish

EXPERIENCE

7 ELEVEN

STORE MANAGER

12/13/13-05/14/17

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

Ensure high levels of customers satisfaction through excellent service

Complete store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Report on buying trends, customer needs, profits

Propose innovative ideas to increase market share

Conduct personnel performance appraisals to assess training needs and build career paths

Deal with all issues that arise from staff or customers

7 ELEVEN

CASHIER

12/01/10-12/10/13

Excellent sales service to ensure high levels of customer satisfaction through

“Go the extra mile” to drive sales

Welcoming customers to the store and answering their queries

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Cross sell products

Handle returns of merchandise

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Sheraton FairPlex

Internship

07/03/10- 09/01/10

Sales/ Front Desk

Register & process guests and their assigned rooms

Accommodate guest requests

Communicating with hotel staff on the status of guest rooms

Up Selling guest rooms and promoting hotel services

Handling cash payments

Maintain a clean and neat front desk area

EDUCATION

CHAFFEY COLLEGE

CURRENT

Medical Billing and Coding

REFERENCE

GLORIA HOLGUIN

909-***-****

GEORGE SALAS

909-***-****

DIANA LARZARO

909-***-****

LEADERSHIP

CERTIFIED MANAGEMENT DEC. 2016



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