Customer Service
Resume:
MELISSA GREEN
ac38tz@r.postjobfree.com
OBJECTIVE
resumegenius.com
May assist customers, promote specific goods and services, handle transactions, and answer questions. Excellent interpersonal skills such as communication, customer service, patience, courtesy.
SKILLS
Communication.
Customer Assistance.
Customer Relations.
Customer Service.
Dealing With Difficult People.
Greeting Customers.
Verbal Communication.
Fluent in Spanish
EXPERIENCE
7 ELEVEN
STORE MANAGER
12/13/13-05/14/17
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits
Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers
7 ELEVEN
CASHIER
12/01/10-12/10/13
Excellent sales service to ensure high levels of customer satisfaction through
“Go the extra mile” to drive sales
Welcoming customers to the store and answering their queries
Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases
Cross sell products
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Sheraton FairPlex
Internship
07/03/10- 09/01/10
Sales/ Front Desk
Register & process guests and their assigned rooms
Accommodate guest requests
Communicating with hotel staff on the status of guest rooms
Up Selling guest rooms and promoting hotel services
Handling cash payments
Maintain a clean and neat front desk area
EDUCATION
CHAFFEY COLLEGE
CURRENT
Medical Billing and Coding
REFERENCE
GLORIA HOLGUIN
GEORGE SALAS
DIANA LARZARO
LEADERSHIP
CERTIFIED MANAGEMENT DEC. 2016
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