Customer Service Microsoft Office

SUMMARY

Dedicated/dependable/creative admin who is comfortable in a diverse atmosphere; providing efficient details at hand while completing multiple tasks within a deadline. Leads by example when completing projects; individually or as a team. Strong contributor in a fast-paced environment.

SKILLS

-Team Player

-Event Coordinator

-Microsoft Office:

Excel, PowerPoint, Word, Adobe Acrobat, Ricoh, Visio

-SharePoint

-SAP: A/P

-Attention to Detail

-Travel Arranger: AMEX

-Expense Reports:CONCUR

-Time Management

-Problem Solver

MARY RICH

503-***-****

*********@***.***

EXPERIENCE

Cleanroom Administrative Asst. • Epson-Portland • 1/2017-1/2018

- Maintained dept. policies, procedures with newest forms for ISO

-Prepared reports; machine efficiency, scrap reports, lead time charts

-Administered Calibration program & monthly air particle counts

-Purchase office supplies to support factory needs, tracks spreadsheet on

Excel using pivot tables.

-EHS Committee Recorder; taking minutes & posting to intranet

-Controlled Forms updates for operations; imaging and document control

-Backup coverage for Receptionist; badging, routing calls

-Input data to graphs on Excel, Powerpoint

SR. ADMINISTRATIVE ASST. • INTEL CORPORATION• 3/2005-6/2016

-Provided full calendar/confidential support for General Managers/Directors, assists in large complex meetings to Staff -1, and acting information resource.

-Meeting coordination: conference rooms, Lync, SharePoint, LWB’s,

All Hands

-Travel arranger for complex International/Domestic trips; obtain Visa documents and shipping, submits expense reports/record keeping.

-Process FDO’s/LDO’s, PAN changes.

-Maintains appropriate levels of office supplies and materials.

-Track and sends weekly required Training Compliance to employees.

-HF2-2 Space Coordinator for CSS

-Event Coordinator (communication to organization, creates flyers, reservations, calls to vendors, space planning)

-Hiring Assistant; pre-screens candidates, scheduling, posting requisitions, assist with travel.

-Backup coverage for Lead Dept. Admin/Support Admins for C Level.

STUDENT ACCOUNTS OFFICER •WESTERN CULINARY• 3/2003-11/2004

-Account Negotiation with students-maintain payment arrangements

-Record Management Documentation; staff, registrar, Dean of Students

-Technical Super User-problem solver with office equipment

-Calculated Drop formula for students exiting school

ACCOUNTS PAYABLE • INTEL CORPORATION• 3/1999-12/2002

-High volume processing A/P invoices matching to PO, wire transfers and ACH payments, SAP

-Maintained vendor master files

-Performed month end closing and GL entries

-Ensured timely payments for discounts offered

BENEFIT REP• PACIFICARE/SECURE HORIZON• 3/1998--3/1999

-Reviewed benefits based on employers coverage plans

-Document management for each member call

-Created dispute file for denial of benefits

-Communicated with medical offices for confirmation of benefits

CUSTOMER SERVICE/COLLECTIONS REP • USBANK• 3/1993-7/1997

-High volume inbound/outbound calls with consumers for credit card status

-Collection negotiation, delinquent accounts, facilitated payment plans

-Resolved disputed transactions-fraudulent use

-Created phonetic Spanish sheet for employees

Previous Employment:

-Park Dunes Hotel • Front Desk Clerk• 9/1988-11/1989

-McDonalds • Food Service• 6/1986-9/1988

-Woodburn Referral Center • Volunteer• 1984-1986

COORDINATING/VOLUNTEER ACTIVITIES

-EMERGENCY RESPONSE TEAM MEMBER •INTEL, 1999-2002

-CCG-DHG SPACE COORDINATING PLANNER •INTEL

-MORALE BOOST COMMITTEE • INTEL, 2009-2016

-GREAT PLACE TO WORK • INTEL, 2010-2016

-PCCG PEOPLE FIRST/CONNECTED FAMILY •INTEL, 2012-2016

-LATINO SOCIAL CHAIR•INTEL, 2012-2016

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