Administrative Assistant Customer Service

Profile

Work Experience

Dedicated, focused and well organized professional executive administrative assistant with over 20 years of experience in business administration and engineering support. I am a quick learner and able to work independently. Education

Michelle Osborn

Executive Administrative Professional

Mobile #908-***-****

**************@*******.***

Pinellas Park, FL

Bachelor of Science

Business Administration

College of St. Elizabeth, NJ

May 2001

Masters Certificate

Project Management

Stevens Institute of

Technology, NJ

April 2001

Certificate

Medical Transcription

Somerset County Technical

Institute, NJ

May 2002

Administrative Assistant

Bohler Engineering Warren, NJ December 2014 – November 2017

Performed both administrative and project support functions for multiple project managers, project engineers and design teams.

Performed all routine clerical functions similar to Bamco assignment below.

Developed key internal and external client relationships for improved customer satisfaction.

Set up new projects in company databases and financial systems.

Facilitated and coordinated bid proposal submissions and assisted managers with proposal and project status updates.

Researched property information as well as local and state standards/codes, and filed reports, plans and applications to state and local agencies.

Verified and submitted monthly invoices to clients.

Prepared hearing documentation and exhibits for use at public hearings. Administrative Assistant

Bamco Inc. Middlesex, NJ January 2003 – December 2014

Performed a full range of administrative support for two owners, four salesmen, four project managers, and three department heads.

Assisted salesmen in preparing bid proposals including obtaining architectural plans and specifications for RFP.

Created multiple templates and spreadsheets to streamline tracking of information for projects and materials.

Drafted and finalized correspondence for owners.

Performed routine clerical functions such as ordering supplies, filing, sorting mail, receptionist duties, and travel arrangements.

Managed UPS account, Verizon Wireless account, Office Cleaning contract and Printer/Copier contract.

Organized annual year end meetings including preparation of meeting presentations and handouts, and handling catering and other logistics. Medical Transcriptionist (Part-Time)

Dr. Kathleen T. Kowal, M.D. New Jersey 2002 – 2005

Transcribe dictation for a variety of medical reports such as patient histories, physical examinations, consultations, letters and notes using proper medical terminology. Program Manager

Avaya New Jersey April 1997 – September 2002

Functional representative for the Program Management Organization (PMO) on a number of domestic and global solution realization teams. Executed full suite of product life cycle responsibilities.

Administrative Assistant

Avaya New Jersey March 1993 – April 1997

Performed routine clerical functions such as typing, filing, faxing, calendar management, event management, and preparing travel arrangements. MO

Proficient Skills

Microsoft Office Suite

Multi-tasking

Detail-Oriented

Verbal/Written

Communication

Customer Service

Administrative/Clerical

Time Management

Follow Through

Organization

Work Independently

Efficiency

Interpersonal

Project Coordination

Database Management

Team Player

Confidentiality

Recreation

Motorcycle Enthusiast

Scuba Diving

Contact

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