VINCENT WEST

Portland, OR ***** 503-***-**** ac38t5@r.postjobfree.com

CAREER SUMMARY

Project Management Leader • Customer Success Manager • Senior Program Manager

An inspiring, analytical and organized senior project / program management leader w ith 12+ years of success leading large, multi-million-dollar projects from inception through project runoff.

A natural leader with a r efined ability to pull together the right people and resources, adhere to deadlines and budgets and motivate stakeholders to keep complex initiatives moving forward.

Skilled at maintaining composure under aggressive project timelines w hile providing teams the support needed to solve formidable challenges. Frequently called upon to lead mission-critical projects involving sensitive clients.

Proficient with both hardware and software engineering projects, w ith specific expertise in budget tracking, P & L, relationship management and scheduling. Can quickly adapt to new technologies, industries and business environments.

AREAS OF EXPERTISE

Project / Program

Management

Team Leadership

Strategic Planning

Engineering

Customer Success

Complex Problem Solving

Budget / Cost Controls

Client Relations

Managing Stakeholders

Coaching & Mentoring

LEAN / Six Sigma

Employee Development

Process Improvement

Cross-Functional Teams

PROFESSIONAL EXPERIENCE

Epiq Systems, Inc., Beaverton, OR Apr 2017 – Dec 2017 A leading global provider of integrated technology and services for the legal profession. Project Manager

Combined leadership and project management strengths led to an opportunity to direct complex projects related to federal court class-action lawsuit noticing. Oversee two direct reports and project teams of up to 30+. Hire and train skilled project coordinators and work to develop new processes and procedures targeted at expense reduction.

● Increased revenue by 10% and reduced project expenses by 10% ($500K) i n first six months by developing improved process solutions and focusing on building productive, motivated team members.

● Delivered consistent, detailed deliverables for clients b y developing a requirements capture tool that analyzes project statements of work.

DWFritz Precision Automation, Wilsonville, OR Nov 2 015 – Apr 2017 A world-class manufacturing automation company specializing in metrology, inspection and small parts assembly. Project Manager

Initially recruited to deliver scope management for an $800K R&D measurement project. Swiftly established a reputation as a top performer, earning an opportunity to direct numerous aggressively timed, high-speed automation projects ($30M+ in revenue) for a prominent Fortune 500 client. Led an integrated projects team of 40+ mechanical, drafting and software engineers. Presented weekly P&L reports to senior leadership.

● Led a 60-member project team f or a $12M capital equipment project in China, successfully overcoming language barriers and aggressive timelines to deliver on-time and on-budget.

● Cut turnaround time on production of a prototype part from three weeks to three hours b y developing a business case for using 3D printing. This change also increased production from one part per day to 80.

● Created an expense-prediction model that significantly improved financial forecasting and revenue recognition for the accounting team.

P3 Group North America, Consultant, Portland, OR May 2015 to Sept 2015 Sikorsky Aircraft Corp., Woodland, WA April 2013 – May 2015 A global security and aerospace company that employs 97K and is engaged in the research, design and manufacture of advanced technology systems, products and services. Program Manager

Brought in to steer profitability and ensure on-time delivery of a $40M, multi-year ballistic armor program. Managed customer expectations during requirements capture and drove a dherence within a 30+ person indirect IPT (Integrated Project Team) to cut costs and reduce delivery time. Created business cases for cost reduction and profit increase using LEAN / Six Sigma analysis.

● Ensured an aircraft readiness rate of 75% t hrough effective management of customer life-cycle implementations.

● Improved on-time delivery rates from 25% to 70% by mitigating engineering and quality control timeliness. Rockwell Collins, Inc., Cedar Rapids, IA & Wilsonville, OR Apr 2005 – Apr 2013 Provider of avionics and information technology systems to governmental agencies and aircraft manufacturers. Senior Integrated Logistics Support (ILS) Manager June 2011 – Apr 2013 Exceptional program management performance led to a relocation to the Pacific NW for a new leadership assignment. Developed and executed on a variety of project risk mitigation assignments, guiding and motivating high-performing engineering teams.

● Led execution of a $4M Heads-Up (HUD) display program, as well as directing a logistics project team through an Asia-Pacific outsourced display build valued at $7M.

● Proactively mitigated risk factors on a $50M project to ensure 85% uptime requirement; achieved 98%. Senior Program Manager, Service Solutions May 2009 – June 2011 After serving as Manager of Rockwell’s Engineer Labs, Commercial Systems (2005 – 2009), was promoted into a senior program management role, directing and leading multidisciplinary project management teams. Provided technical direction for several major aerospace and defense programs and successfully managed all critical aspects of programs, including budget control, schedule adherence, problem solving, client relations, reporting and project administration.

● Led numerous high-profile projects with budgets ranging from $150K to $2.4M. L auded for reducing project turnaround times by 25% through LEAN process improvements.

● Drove sustainable, profitable growth with a 30% increase in sales, w hile achieving repairs efficiency. Credited with improving customer satisfaction through implementation of diverse, cross-functional teams; this initiative also increased revenues from $500K to $2M within just one year. Manager Engineering Labs, Commercial Systems, C edar Rapids, IA F eb 2007 to May 2009 Software Technician, Commercial Systems, C edar Rapids, IA A pr 2005 to Feb 2007 EDUCATION

Master of Business Administration (MBA), Technology Management, U niversity of Phoenix, Online Program Bachelor of Science, Computer Science, W artburg College, Waverly, IA TECHNICAL SKILLS

SAP/ERP • Six Sigma / LEAN • Microsoft Project • Visio • Lotus • Life Cycle Value Stream Management utilizing PMBok Methodology • Teamspace • SharePoint • WebEx • NetMeeting • Lynx