MARK DUGAS

***** ***** **. *****: 818-***-****

North Hills, CA 91343 Email: ac38rx@r.postjobfree.com

Career Profile

Administrative management professional with extensive experience in client services, new business development, and information management in a fast-paced market. Reputation of increasing efficiencies, service levels, and job performance. Ability to leverage the company’s capabilities to assist in achieving targeted goals and business initiatives. Seeking a challenging administrative services position within a streamlined environment to utilize strong communication, organizational and time management skills.

Areas of Expertise

Customer Service & Support

Strategic Planning & Analysis

Budgeting Maintenance

Industry Networking

Process Implementation

Vendor Relationships

Effective Communicator

Wholesale Management

Quality Control

Geographic Information Systems

Microsoft Excel

Microsoft Access

Microsoft Office

Intuit Quickbooks

Streamlined Efficiencies

Administrative Experience

Successfully managed and monitored administrative duties including answered incoming calls and email inquiries, appointment calendar coordination, basic accounting functions, new business development, inventory control, budget management, data entry, accounting, vendor contracts, and quarterly/annual reporting.

Consistently developed and maintained strong vendor relationships and open lines of communication.

Functioned as subject matter expert tasked with utilizing advanced knowledge of industry best practices and company procedures. Production strategy of fastener manufacturing and valve production orders.

Routinely achieved targeted goals while managing set budgetary guidelines.

Effectively balanced expenses resulting in increased productivity and profitability.

Customer Service Experience

Served as liaison between customers and the company responsible for resolving product or service problems including selected and explained the best solutions, expedited corrections.

Responsible for attracting potential customers by answering product and service questions; suggested information about products and services. Oversight of fasteners and victualic valve supply chain thru order supply and demand between department manufacturing and source components in Alcoa vendor affiliates.

Resolved service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Summarized problem report gathered from Corporate fixed based operation through procurement of concierge contacts in timely scheduling and flight planning for trips.

Work History

US Department of Commerce- US Census Bureau, Field representative 2015 - 2015

Alcoa Customer Support, Los angeles, ca 2011 – 2013

DEPARTMENT OF COMMERCE, Enumerator (Census Taker) – U.S. Census 2010 2010 – 2011

PACIFIC COAST FORECASTING, Operations Support/Customer Relations, van nuys, ca 2007 – 2009

ECG LOGISTIVS LLC, Freight Transportation/Dispatcher, northridge, ca 2002 – 2007

X-HIGHWAY, Customer Service/Data Entry, north hills, ca 2002 – 2003

Education & Training

Bachelor of Science, Earth Science, Cal State University Northridge, Northridge, Ca

Bachelor of Science, Geology, Cal State University Northridge, Northridge, Ca

Associate of Science, Water Systems Technology & Wastewater, College of the Canyons, Santa Clarita, Ca

Contact this candidate