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Customer Service Active Directory

Fitchburg, Massachusetts, 01420, United States
January 29, 2018

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Ariyuris M Medina

* **** **. ***. * Fitchburg, MA 01420 Phone: 978-***-**** E-Mail: Objective

To obtain a position that uses my current computer, customer service, bilingual skills, and allows me to further develop and grow as an IT Professional. I am self-motivated; able to work independently and a team player to get the task done correctly. Skills

• MOS- Microsoft Office Specialist

• CompTIA A+ /IT Technician

• Microsoft Windows XP Professional

• Windows Server 2003 Certification

• Network+ Certified

• Bilingual (Spanish and English) & Team Player


TEKSystems- Umass IS Support 2017-Current

• Assisting, Configuring and Deploying AGFA Advanced reading stations for Radiology and Cardiology PACS in a Multi Hospital Enterprise system.

• Working with various IT departments in planning network drops for workstation placement; providing IP and network configuration trouble shooting; and testing for Data integrity.

• Continuous PowerScribe 360 upgrades on all the Radiology and Cardiology Reading stations. One-on-one navigational support when needed with PowerScribe.

• Continued Assistance with the EPIC project in replacing EPIC approved equipment, software Installations, End-user assistance, LANDesk support, and Active Directory assistance.

• Assists, Micro manages minor Project work under the guidance of current Senior PM due to Enterprise size.

• Providing deployment consulting and workflow expertise with 3rd party and/or outside entity interfacing. Unum Group- Desktop Support 2010-2017

• Provided quality customer service to end-users. Troubleshot computer issues over the phone, email and one on one.

• Troubleshot TCP/IP issues with laptop, desktop, and printers.

• Assisted with video conferencing. Troubleshot issues with iPhone, iPads and Droid Devices.

• Managed all returns to stock and configured computer set ups for all new employees.

• Managed 17-30 day alerts, tracked EDP equipment, and provided executive support.

• Participated in ticket rotation, and created/updated/closed user records in WIAT.

• Added/removed/updated records in Active Directory. Nova Inc.- Customer Service Rep. 2007-2007

• Provided support to corporate and private businesses across the country assisting with installing, configuring, and troubleshooting credit card machines over the phone.

• Provided consulting and sales assistance for new business and their partners. Education

Fitchburg State University 2016-Current

Bachelors’ degree in Business Administration Management Mount Wachusett Community College 2012-2015

Associates Degree in Computer Science

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