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Sales Customer Service

Location:
Upper Marlboro, Maryland, 20772, United States
Posted:
January 29, 2018

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Papa Abdallah Ndir

***** **** ******** **

Bowie, Maryland 20721

Tel: 301-***-****

E-mail: ac38rf@r.postjobfree.com

PROFILE

Experienced professional with background in the banking industry, Information Technology and retail. Possesses excellent interpersonal, analytical, and organizational skills; excels within highly competitive environments; exceptional skills, particularly in business marketing and client development. Great leadership communication and language skills (proficient in French).

PROFESSIONAL EXPERIENCE

Columbia Lighthouse for the Blind (CLB)/VA Medical Center Assistant Manager/ Lead Switchboard Operator

5/2005 – Present

Enter Patient Information

Direct Patients to the accurate Clinic where they have appointments

Filing according to terminal digit filing system

Maintain patient confidentiality and much more

Appointing tasks/responsibilities to several team members

Scheduling

NORDSTROM Pentagon City, VA MIS Support Associate

03/99 – 5/2005

Technical phone support services to internal computer systems and peripherals to Nordstrom Online Shopping Department.Diagnose and resolve user related networking problems.

Monitor software and data changes on Nordstrom's Web site, evaluate existing and new service systems to determine operational performance and effectiveness to meet service standards

Support E-business transactions

Run Management Reports

Monitoring and optimization network performance

NTH INFORMATION, WASHINGTON DC, Network Associate 12/98 – 03/99

On-site testing and development support t to the NTH Information. Provided technical support activities monitored computers/servers production process, resolved operational problems.

Troubleshoot communication problems on Windows NT Workstation and Server

Provided direct support to end-users (hardware and software installation)

Assisted Network Administrators in various duties from implementation to system configuration

Upgraded software and hardware as required

MARTY’S SHOES. Silver Spring, MD Store Manager

03/95 - 12/98

Responsibilities include all segments in a high-volume operation in sales, profitability, personnel management, staffing and training, and ensuring compliance with operations, security and regulatory procedures.

Closing and account maintenance.

Merchandising Plans and Event Promotion Programs

Supervised/trained a sales team cashiers

Troubleshooting point of sales (POS) equipment

Directed and controlled store shoes department

Superior sales performance

FRESHFIELD WHOLEFOOD, WASHINGTON, DC Bakery Supervisor

12/93 - 03/95

Responsibilities include all segments in a high-volume operation in sales, profitability, personnel management, staffing and training, and ensuring compliance with operations, security and regulatory procedures.

Closing and account maintenance.

Merchandising Plans and Event Promotion Programs

Supervised/trained a sales team cashiers

Superior sales performance

Responsible for the day-to-day performance

Guide the group toward its goals, See that all members of the team are productive, and

Resolve problems as they arise.

POPULATION COUNCIL, NY REGIONAL OFFICE, Senegal Public Relation

04/88 - 12/93

Liaison to facilities & other internal/external service organizations

Coordinated and managed the executive calendar

Administered the regional security programs, and promoted appropriate practices

Database and product management

BANK OF KUWAIT, Senegal Account Administrator 09/85 - 04/88

Cross-sell banking services and products to clientele.

Counseled Branch clients with regard to their borrowing needs.

Acted as Branch’s Head Teller.

New Channel Development and Implementation.

Sales and Products Management.

New market penetration analysis

EDUCATION

M.B.A in Public Relations, University of Paris (France), 1984-1986

B.A., Business Administration, University of Dakar, 1980-1984

A+ Certification training courses, 1998 -1999

MCSE Certification Training Courses, 1999 to present

MCP: Microsoft Certified Professional, 2000

ORACLE 8: Training Courses, 2001

ORACLE 8i: Training Courses, 2002

ORACLE 9i: Training Courses, 2004

COMPUTER SKILLS

Hardware: Point of Sales System, IBM Compatible PC

Software: Operating Systems: MS-Windows, Windows 95, Windows 3.1, DOS OS/2, Windows NT 4.0; MS Office Tools (MS Word, Excel, and Power Point), WordPerfect, Oracle 8, Oracle 8i, Oracle 9i

Language: Fluent in French; English and Wolof

REFERENCES AVAILABLE UPON REQUEST



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