Sales Customer Service
Resume:
Papa Abdallah Ndir
Bowie, Maryland 20721
Tel: 301-***-****
E-mail: *********@*******.***
PROFILE
Experienced professional with background in the banking industry, Information Technology and retail. Possesses excellent interpersonal, analytical, and organizational skills; excels within highly competitive environments; exceptional skills, particularly in business marketing and client development. Great leadership communication and language skills (proficient in French).
PROFESSIONAL EXPERIENCE
Columbia Lighthouse for the Blind (CLB)/VA Medical Center Assistant Manager/ Lead Switchboard Operator
5/2005 – Present
Enter Patient Information
Direct Patients to the accurate Clinic where they have appointments
Filing according to terminal digit filing system
Maintain patient confidentiality and much more
Appointing tasks/responsibilities to several team members
Scheduling
NORDSTROM Pentagon City, VA MIS Support Associate
03/99 – 5/2005
Technical phone support services to internal computer systems and peripherals to Nordstrom Online Shopping Department.Diagnose and resolve user related networking problems.
Monitor software and data changes on Nordstrom's Web site, evaluate existing and new service systems to determine operational performance and effectiveness to meet service standards
Support E-business transactions
Run Management Reports
Monitoring and optimization network performance
NTH INFORMATION, WASHINGTON DC, Network Associate 12/98 – 03/99
On-site testing and development support t to the NTH Information. Provided technical support activities monitored computers/servers production process, resolved operational problems.
Troubleshoot communication problems on Windows NT Workstation and Server
Provided direct support to end-users (hardware and software installation)
Assisted Network Administrators in various duties from implementation to system configuration
Upgraded software and hardware as required
MARTY’S SHOES. Silver Spring, MD Store Manager
03/95 - 12/98
Responsibilities include all segments in a high-volume operation in sales, profitability, personnel management, staffing and training, and ensuring compliance with operations, security and regulatory procedures.
Closing and account maintenance.
Merchandising Plans and Event Promotion Programs
Supervised/trained a sales team cashiers
Troubleshooting point of sales (POS) equipment
Directed and controlled store shoes department
Superior sales performance
FRESHFIELD WHOLEFOOD, WASHINGTON, DC Bakery Supervisor
12/93 - 03/95
Responsibilities include all segments in a high-volume operation in sales, profitability, personnel management, staffing and training, and ensuring compliance with operations, security and regulatory procedures.
Closing and account maintenance.
Merchandising Plans and Event Promotion Programs
Supervised/trained a sales team cashiers
Superior sales performance
Responsible for the day-to-day performance
Guide the group toward its goals, See that all members of the team are productive, and
Resolve problems as they arise.
POPULATION COUNCIL, NY REGIONAL OFFICE, Senegal Public Relation
04/88 - 12/93
Liaison to facilities & other internal/external service organizations
Coordinated and managed the executive calendar
Administered the regional security programs, and promoted appropriate practices
Database and product management
BANK OF KUWAIT, Senegal Account Administrator 09/85 - 04/88
Cross-sell banking services and products to clientele.
Counseled Branch clients with regard to their borrowing needs.
Acted as Branch’s Head Teller.
New Channel Development and Implementation.
Sales and Products Management.
New market penetration analysis
EDUCATION
M.B.A in Public Relations, University of Paris (France), 1984-1986
B.A., Business Administration, University of Dakar, 1980-1984
A+ Certification training courses, 1998 -1999
MCSE Certification Training Courses, 1999 to present
MCP: Microsoft Certified Professional, 2000
ORACLE 8: Training Courses, 2001
ORACLE 8i: Training Courses, 2002
ORACLE 9i: Training Courses, 2004
COMPUTER SKILLS
Hardware: Point of Sales System, IBM Compatible PC
Software: Operating Systems: MS-Windows, Windows 95, Windows 3.1, DOS OS/2, Windows NT 4.0; MS Office Tools (MS Word, Excel, and Power Point), WordPerfect, Oracle 8, Oracle 8i, Oracle 9i
Language: Fluent in French; English and Wolof
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate