JoEllen Guenzburger

***** *** ****** ******. **** H.

Cornelius, NC 28031

Cell: 516-***-****

Email: ac38qw@r.postjobfree.com

OBJECTIVE With over 45 years of experience in customer relations and sales to always reach

Compatibility within the company needs as well as the customer’s satisfaction.

SUMMARY • Extensive experience in domestic and international business relations

• Solid communication, interpersonal and customer/client services skills

• Able to readily transcend cultural and language differences

• Leadership skills; able to train, supervise, motivate others and speak for the group skills

• Excellent organizational, planning and project management skills

• Unique background; skilled in purchasing/procurement as well as marketing/sales

EMPLOYMENT EXPERIENCE

Belk #329, Charlotte, North Carolina 10/28/2013 - Present

Same Duties as before

Men’s Shoe Sales Specialist, as well as working in all Men’s Departments.

R. B. Hunt Inc. / Hunt Carting Inc., Glen Head, NY 8/1/2011 – 8/30/2012

Filing, Invoicing, Collection of Monies, Phone Handling, Permit Filing,

Insurance Certificates, Clerical, Computer Work.

Belk #329, Charlotte, North Carolina 4/26/2010 – 7/29/2011

Answered customer inquiries

Credit applications

Cashier

Maintain knowledge of current sales and promotions

Customer Service in knowing where items located in store

Recommend, help select, matching items to other items and assisting customer

Maintain client book

Use telephone communication techniques.

Sales Associate, Macy*s, Ladies Shoe Dept., Manhasset,NY 3/24/2008 – 4/17/2009

Selling women’s shoes

Organizing sales floor

Cashier

Inventory

Constant contact with public and handling day to day relations with customers.

Administrative Assistant, Lask Building, Great Neck, NY 1998-2007

• Organized architectural drawings for general contractor of adult housing facilities

• Coordinated sub-contractors for construction jobs

• Managed project plans for HUD

• Ran day to day operations of office; purchased office supplies/equipment,

arranged meetings with inspectors, lawyers, sub-contractors, project developers

and New York State personnel for certifying Assisted Living Facilities.

Owner, Accent Electronic Concepts International, Inc., Great Neck, NY 1988-1998

• Researched and purchased electronic products

• Sold electronic components to major capital OEM markets domestically and

internationally; handled day to day operations for outsourcing product; developed Fortune

500 clientele including clients such as Apple Computer, Hewlett Packard, Xerox, IBM, Sony

• Developed/implemented customer acquisition and retention strategies

• Managed customer service

• Performed inventory control; organized inventory for maximum efficiency

• Developed/implemented marketing strategies domestically and abroad

Sales Associate, Universal Circuits, Hicksville, NY 1986-1988 • Developed/handled sales of electronic components, memory devices, hard drives

• Managed customer sales from point of sale to delivery

• Developed sales strategy for customer acquisition, customer management, customer

retention

Claims Supervisor, National Preferred Risks, Inc., Great Neck, NY 1985-1986

• Assisted with management of Claims Department for insurance agent; reviewed/assessed

policy coverage, specifically relating to claims reported by policy holder

• Handled processing, developing, reporting of occurrences to proper insurance company

• Hired, trained, interviewed, motivated staff of 3 persons

Claims Reviewer, Contractors Coverage Corp., Great Neck, NY 1975-1978

• Managed claims for general building contractors; negotiated final settlements; handled

draft settlements; organized file system; collaborated with insurance personnel to facilitate

final settlement

Clerical Assistant, Seaman Ross & Wiener, CPCC, Great Neck, NY 1974-1975

• Handled Property and Casualty Insurance including:

paperwork from preliminary conversations with policy holders to reporting claims to

insurance companies; processed claims; acted as liaison between insurance companies and

policy holders in negotiating final settlement

EDUCATION

A.S. Degree, Adelphi Business School 1981 School of Business, Mineola, New York

B.A. Degree program in Liberal Arts 1973-1974

University of Connecticut, Storrs, CT

BUSINESS AWARDS

Sterling ‘Who’s Who’ Business Award 1990

US Department of Commerce – Export Award 1987

Woman’s Association Business Award 1987

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