Customer Service, Sales Support and Inside Sales
Resume:
Chad Hudock
Willoughby Hills, Ohio 44092
Cell: 440-***-****
********@*****.***
CAREER SUMMARY
Accomplished Inside Sales and Support and Customer Service representative with several years of experience in the manufacturing and production industry. Cross trained in Quality, Inspection, Shipping and Production. Diversified background with emphasis on communication and managing workflow in day to day operations. Ability to read and interpret blueprint and technical exploded diagrams. Utilized Syteline, Oracle, Microsoft Office and other Proprietary ERP/MRP programs.
PPG, Euclid, Ohio January 2 to April 2017
Field Planner (Temporary Contractor, contract ended)
Planned and created work orders for shipments of tank trucks to deliver customer materials.
Interfaced with sales, quality, production and shipping carriers insure complete and concise exchange of information and status of orders. Responsibilities include tracking order work from sales through final production. Created work orders that instructed production crews what material to use, how much and how to package and ship finished product. .
Cequent Consumer Products, Solon, Ohio 2016
Customer Service and Phone Technical Support (Temporary Contractor, contracted ended)
Primary duties include direct contact with customers to receive incoming orders and track and expedite orders to meet customer demands. Support of Outside Sales with creation of quotes and obtaining relevant information to support and complete sales. Create work orders from customers via phone or on line to satisfy customer needs and timeframe.
Supply Technologies, Solon, Ohio 2014 to 2016
Inside Sales Associate/Customer Service (1 year contract position)
Primary duties include direct contact with customers such as Eaton and Invacare to receive incoming orders and track and expedite orders to meet customer demands. Support Outside Sales with creation of quotes and obtaining relevant information to support and complete sales. Serve as liaison with customer, sales and warehouse to insure proper fulfillment of orders.
Reliable Runners, Mentor, Ohio 2012 to 2013
Overnight Dispatch Manager/Customer Service
Create work orders from customers via phone or on line and assign to proper delivery driver to satisfy customer needs and timeframe. Assign equipment to drivers and complete all necessary paperwork to track service, maintenance and pay for drivers.
Sawyer Technical Materials LLC, Eastlake, Ohio 2010 to 2011 Expeditor, Shipping and Receiving and Inside Support
Primary duties included Inside Sales support, Customer Service and Liaison between Sales and Production. Dynamics of a small company required multiple areas of responsibility including Shipping and Receiving of local, national and international shipments, Inspection of finished parts and coordinating production of finished goods between the customer, sales staff and production team.
Helped reduce late shipments and increase on time deliveries by providing high level of communication between sales, production and any other departments to insure completion of order in the timeliest fashion.
Led ISO recertification program by refining and modifying current outdated Quality manual and procedures to meet ISO 9001:2008 standards on first attempt with only 3 minor non-conformances.
Created work orders, changed and modified current and future orders and insured all parties affected were kept informed of changes written updates and revised schedule. Monitored progress of orders from creation to final shipment.
Chesterfield Steel, Cleveland, Ohio 1997 to 2009
Applications and Scheduling, Sales Support and Customer Service
Efficiently planned and scheduled materials to be processed for production projects. Met all production and shipping schedules while minimizing the amount of on-hand materials and decreased production times. Interfaced with sales, quality, production and shipping departments to insure complete and concise exchange of information and status of orders. Responsible for tracking order work from sales through final production. Created work orders that instructed production crews what
material to use, how much and how to package and ship finished product. Maintained 1% to 2% scrap level.
Served as backup Purchaser when Purchasing Manager was on extended military deployments.
Worked with inside sales department to interface with customers in all aspects of order from general questions, quality, production updates and shipping.
Mentored and developed new hires, familiarizing them with company policies and procedures to minimize “on job training”, down time and increased productivity.
Co-winner of Employee of the Year for 2000.
Co-led ISO 9001 audit process achieving certification on first attempt.
EDUCATION
Lakeland Community College, Kirtland, Ohio
Currently enrolled in the Manufacturing Management Certificate program
Kent State University, Kent, Ohio
Attended Kent State University to attain a Bachelors of Science degree.
Self financed education.
Junior standing
Hickok Technical Institute, Cleveland, Ohio
Associate degree in electronics and computer repair.
Chad Hudock 2909 Cricket Lane, Willoughby Hills, Oh 44092 440-***-****)
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