Customer Service Manager

N.BALARAVINDRAN

**A, VETRIVEL NAGAR MAIN ROAD, KOLATHUR,CHENNAI -600099

M-995-***-****, EMAIL –*****.****@*****.***

SERVICE MANAGER

■ Career Summary

Over twenty three years total experience in customer service department and with seven years as manager in various verticals ( Medical Equipments,IT products, Consumer Electronics, Consumer durables, Office Automation, Conferencing products, Document Imaging products,Medical Xray processor).

As leader of customer care department, has taken key role in improving customer experience through the following tactics: mentoring, directing, supervising overall functions and staff of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues.

Career Objective – Customer service management role in fast paced environment, where managing, leading and assuming responsibilities of all customer care activities and services, will ensure that the organization has broad-based, satisfied clientele.

Core Competencies:

Leadership, coaching and mentoring – Ability to motivate and train others.

Active listening.

Reading comprehension.

Excellent problem-solving skills.

Organized, combined with multi-tasking ability.

■ Present Employment

WHEECON INSTRUMENTS PVT LTD OCT 2016 – Present

ASSISTANT MANAGER

Leadership:

Oversaw daily RMA activities and supervised a team of Service Technicians and Branch-in-Charges who provide technical support to customers.

Solved all major customer problems/queries that subordinates were not able to solve earlier.

Trained and supervised customer service professionals to ensure optimum satisfaction of clients.

Managed a team of Services Associates that focused on meeting Customer Service efficiency and quality standards.

Led the process of hiring customer service Technicians / Assistant Managers.

TAT control, Spare inventory management, Stock auditing at branches and Reagent sales

Appointing ASP and resolving service issues at Distributor and dealer all over south India

Notable Achievements and Initiatives:.

Designed process and quality control program and implement standards to coach employees toward high performance and success.

Assisted the department involved and top level management in solving severe issues which may have been produced due to firm’s services or products.

Other Key Functions:

Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services.

Provided customers with on-the-spot solutions and, when necessary, refunds when dis-satisfied with firm’s services.

Documented and maintained reports related to discussions and feedback provided by customer and presented reports to appropriate Assisted and advised customers regarding usage and benefits of organization’s products and/or services.

Assisted service department to enable further improvement in products/services.

■ Education & Qualifications

A.M.I.E – ELECTRONICS AND COMMUNICATION ENGINEERING (1984 -1989)

Certificate course in Computer Hardware Servicing and Maintenance from SISI, Guindy, Chennai.

■ Languages Known

English - Read, Write, Speak

Tamil - Read, Write, Speak

Hindi - Read, Speak

Kannada,Telugu & Malayalam – Beginner

■ Previous Employment – Details

Zebronics -2105 -2016

CNET Communications( Authorised service provider pan india for SAMSUNG SETTOP BOX, DIGITAL HEAD END )-2010 - 2016

Bharath Infotech ( Sales and Service of Office Automation, IT Products ) – 1997- 2010

Godrej & Boyce Mfg Co Ltd ( Indian MNC manufacturing and trading of Office Automation products)- 1996-1997

Reprotronics (Manufacturing, Sales and service of Medical Equipments ) – 1993-1996

Modular Electronics, Tambaram, MEPZ(Manufacturers of Computer Hard disk )-1992-1993

Hitech Informatics(IT Products distributor and servicing of computer systems)-1991-1992

Reference – Will be given on request

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