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Customer Service Administrative Assistant

Forsyth, Georgia, 31029, United States
January 29, 2018

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Virginia Lofton

*** *** ******** ****

Forsyth, GA 31029



A permanent position in an organization that will benefit from my initiative, capabilities, and work ethic. I am especially interested in a position with the potential for advancement, increased decision-making responsibilities and permanent employment.


Have established proficiency in Microsoft Office Programs, 2016 (365) version and older, WordPerfect, 10-key entry (15,000 ksph), AP/AR, typing (65 wpm), customer/client relations, and administrative assistance. Experienced with Tableau, SAP, ProDoc, Timeslips, AIM, and Metrix 4 databases.

Skillful at processing data and information, keeping records and maintaining extensive calendars. Proven ability to work independently, handle simultaneous projects, and meet deadlines; excellent organizational skills.

Ability to use outstanding communication and computer skills in daily activities in addition to transcription and dictation skills. Capable of handling unexpected situations with a calm and professional demeanor; proven problem-solving skills.


Ingles Marketplace

10/17 – Present

Front-end cashier; customer service. Responsible for cash till and friendly customer service.

Honeywell International

Energy Analyst

4/10 – 9/2017

Began as Administrative Assistant to Honeywell Energy Analysis Team (6 individuals) at Honeywell Building Solutions through Manpower. Hired directly in June of 2011; promoted to Energy Analyst in November of 2011. Create, manage, and update spreadsheets and automated database (Metrix) to provide ongoing analysis of energy usage and cost. Responsible for demonstrating guaranteed energy cost avoidance for projects throughout the United States. Perform energy analysis and benchmarking for school districts, municipalities, hospitals, and universities. Use energy accounting software to monitor and verify energy guarantee project savings. Maintain relationships with project contact persons in order to receive utility information on a timely basis. Customer interface, internal and external, through interactions with multiple utility vendors. Utilize different databases to obtain relevant utility data for input. Notary Public, State of Florida.

Stein, Sonnenschein, Hochman & Peppler, LLC

Legal Assistant to Marilyn J. Hochman, Esquire

8/2007 – 1/2009

Practice primarily focused in the area of family law, criminal, and school law. Responsible for maintaining attorney/client relationships, interactions with opposing counsel; docketing hearing times, pertinent dates and current status of negotiations; preparing pleadings and motions, maintaining and updating client files, pleadings, interrogatories, answers, filing documents and letters with the Clerk and Judge of the pertinent County and Circuit Courts. Alternate receptionist on an as-needed basis. Notary Public, State of Florida.

Allen, Dyer, Doppelt, Milbrath & Gilchrist, P.A.

Assistant to Gregory B. Allen, Esquire and Linda C. Dolan, Esquire

7/2006 – 7/2007

Responsible for maintaining daily incoming mail and fax log; generating letters and forwarding documents to clients as related to trademark, patent, copyright and licensing matters. Electronically file trademark and patent applications and other related legal documents through the United States Patent and Trademark Office website, the United States Federal Court District websites and Florida State Courts; coordinate with outside state counsel for filing. Primary liaison providing response to client questions, requests, and miscellaneous communications. Primary contact person for matters delegated to associate attorneys by named partners.

Administrative Assistant to Ava Doppelt, Esq.

4/2004 – 7/2006

Responsible for maintaining daily incoming mail and fax log; input attorney time for client billing; generating letters to clients as related to trademark, copyright, and licensing matters; opening and maintaining all new matters for new and existing clients for Ms. Doppelt and all associates assigned to her. Key in daily maintenance of extensive committee and community calendar appointments and social events. Alternate receptionist duties on an as-needed basis.


Associates Degree - Allied Health Services, Dean’s List, South University


Available upon request

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