Customer Service Manager

Carlton C. Smith

Bellflower, CA

Cell-562-***-****

Email: ******************@*****.***

Objective: Seeking a position that offers a challenge, diversity and opportunity for growth.

AREAS OF EXPERTISE:

Excellent communication skills oral as well as written

Highly organized and extremely attentive to detail

Strong customer service experience and multitasker

Solid knowledge of Pharmacology

Call Center environment utilizing multiple screens

Work Experience:

RDL-Rheumatology Diagnostics Laboratory: Los Angeles, CA 2016- Current

Patent Service Billing Representative

Verify insurance elgibility and benefits

Monitoring aging reports

Claim review prior to releasing

Input patient demographics for billing purposes

Payment posting

collections

United Healthcare/ Optum Rx: Costa Mesa, CA 2013-2016

Pharmacy Help Desk Representative/ Pharmacy Mail Service Rep./Operational Training Assistant

Answers incoming calls; assists customers/pharmacies/physicians; benefit eligibility questions and prescription status inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages.

Staples: Long Beach 2010-2013

Stocker/Cashier

Order processing/cashier/customer service/telephone inquiries/inventory

Manpower: Long Beach, 2007-2010

Warehouse Associate

Shipping and Receiving and Data entry customer service/telephone inquiries/inventory

Wine Country Gifts: Fullerton, CA 2007-2007

Customer Service Associate

Telephone inquiries/order processing/entered information into computer during holiday shopping season

DEMO: Brea, CA 2005-2007

Store Manager

Store Maintenance, Order processing/cashier/customer service/telephone inquiries/inventory

Computer Skills: Microsoft Word, Outlook, Excel, Access, Power Point, Microsoft Office, Info Manager, One Key, PASS, RXHD, MS400, Oracle, Resolution, Prime, Nice,rxclaims

Certificates of Achievement: POET Delivery Assistant (Principles of Effective Training)

Education: High School Graduate: Long Beach Jordan High School Diploma 2003

Fullerton College: General Education

References Available Upon Request

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