Microsoft Windows XP, 7, 10. Microsoft Office various versions.

J O AN R OGERS

**** ****** *****

Snellville, GA 30039

630-***-**** ****.*.****.******@*****.***

Expert in POS, Coach, Resource

SUMMARY PROFILE

Expert trainer Problem Solver Communicator

Customer Oriented Risk Taker Open to learning

PROFESSIONAL EXPERIENCE

ERC Parts Inc. Kennesaw, GA

2009-June 2017

Senior Support Specialist.

Assist the site with the install of computers and POS systems remotely.

Diagnosed computer issues remotely using remote connect software.

Setup Servers to handle the traffic of large number of registers.

Assist the setup department in configuring computers, general setup, software install, permission setup, images for future setup.

Learn new software and compliance rules to assists ERC in the sales/support of POS

Assist in the setup and maintenance of PCI compliant policies for POS.

Solve credit card settlement issues and supply any extra documentation.

Trouble shoot and resolve database issues in SQL.

Test new software release from various company’s software and hardware.

Assist with on-going training for Level 1 and Level 2 support personnel Panasonic USA. Rolling Meadows, IL

2003-2009

Dealer Support Helpdesk

Assisted various U.S. and International Point-of-sale dealers in support and troubleshooting of Panasonic POS hardware and software. Software included: Panasonic System Manager Pro (SMP), Panasonic POWER

(POWER), Panasonic Manager Workstation (MWS). Hardware included, but not limited to: JS170, JS5500, JS7500, JS7000, JS7750, and JS7800.

Work with the development department figuring computer specification for the software, includes hardware specifications to handle two separate NIC’s.

Resolved credit card issues for critical customers of all dealerships and assisted in finding various ways to prevent re-occurrence.

Worked with Product Management and Programmers to develop and test new/updated software. Retail Data System of Chicago, Lisle, IL

1996-2003

Helpdesk Support Specialist

Test and assist in the development of credit card solutions for Panasonic SMP, POWER, MWS software platforms. Work with the Merchant Providers and Panasonic to verify communication and settlement

Learn the Panasonic MWS and Panasonic POWER software and corresponding hardware. Assist customers in the modifying and running of software.

Work with NCR 2170 systems and software for well-known restaurant on a national and international basis. EDUCATION

BS. Information Systems, Montana State University

AA. Computer Science, Montana State University

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