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Professional Experience Salesforce

Wyandanch, New York, United States
January 29, 2018

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To obtain a position in a profound organization that will utilize my sfdc admin skills and would provide me with a platform in Salesforce to portray the best of my abilities and also an opportunity to learn and grow


● 3 Years of Professional Experience as a Web Admin/HR (2 Years) & Salesforce Admin

(1 Year).

● Proficiency in SFDC Administrative Tasks like creating Profiles, Roles, User, Page Layouts.

● Hands-on Experience in Developing SFDC Customized Reports & Dashboards to continuously monitor data quality and integrity.

● Extensive business knowledge and customization experience on various standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Etc.

● Proficiency in creating custom objects, Custom Fields with various fields types, Formulae Fields as per business logic.

● Proficiency in creating relationship fields – Looks up & Master Details & creating rollup summary fields.

● Experience in analyzing organization processes, converting business workflows into exact workflows and configuring to meet business requirements.

● Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

● Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well. SKILLS & COURSES

● Passionate Salesforce Trailblazer and hold the rank as RANGER.

● MS OFFICE – Word, Excel & Powerpoint

● Web Admin – Wordpress Design & Configuration, HTML, CSS

● BA/QA – Creating Functional Specifications & Testing of web applications.

● UDEMY Project Based Salesforce Admin and Advanced Admin Hands on Training.

● Expertise In software Development Processes like SDLC, Software Testing Life Cycle

(STLC), and Agile Methodologies.


● Bachelors of Engineering in Electronics & Communications Engineering (B.Tech), JNTU, INDIA


● HR & ADMIN at Liquid Space Architectural and Design Firm, INDIA – 2012-2015.

● Worked as a teacher assistant at Girl Develop it, NYC - August 2017

● Worked for a non-Profit organization - Changing the Present, NYC- August 2017- November 2017



● Performed the roles of SFDC Admin in the organization.

● Experience in Salesforce Configuration, Implementation, Development and Production Support experience.

● Expertise in Salesforce Application design and Data Models and Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.

● Expertise in Sharing Settings and Salesforce Administration.

● Experience in Case Management using assignment, escalation, workflow rules and actions.

● Experience in Salesforce reporting, dashboards, Metadata.

● Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

● Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

● Designed various HTML Email templates for Auto-Response to customers.

● Assigned profiles and roles to users as per the organizational requirements.

● Trained and Make the team understand about Salesforce Platform.

● Trained and assist users on a regular basis on system feature and updates and introductions at point of hire.


● Developed an interactive website through WordPress, HTML & CSS.

● Generating regular financial and Employee reports.

● Maintained and built relationships with Product vendors.

● Responsible for end-to-end recruitment process of Sourcing, Screening and shortlisting of suitable profiles as per the firm requirements.

● To coordinate and line up candidate for telephonic or subsequent rounds of interview

● Scheduling interviews for candidates shortlisted by the firm.

● Managing the relationship between the business and its clients and ensuring the client receives the best client services possible.

● Liaising with internal and external Firm clients at all level both written and verbally.

● Negotiating effective payment arrangements with Clients and Vendors and proactively contacting them to discuss overdue amounts.

● Providing quality advice and information to clients regarding Liquid space services

● In depth involved in Marketing strategies and lead nurturing.

● Provide guidance and input on business unit restructures, workforce planning, succession planning.

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