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Customer Service Administrative Assistant

Kings County, New York, United States
January 29, 2018

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**** **** **** ******


(347) ***-****

SKILLS: Keyboard – 92 WPM, Microsoft Word, Excel, PowerPoint, Outlook and Access.



New York City Para transit Department (Access-A-Ride) Long Island City, NY

Word Processor and Customer Service Representative (Temporary) 9/2015 – Present

Presently gather information from potential clients, while entering information into the database in Adept and EDU Scheduling. Inform customer’s and respond to client’s questions regarding eligibility issues. Inform clients and potential client’s about policies and correct procedures in regards to the American’s With Disabilities Act (1990). Daily clerical duties are: data entry, filing, copies, and faxing.

Benefits Specialist for Metro North Human Resources 10/2013 – 1/2014

Goodtemps On-Site Supervisor

Worked in the human resources department with employee files to determine which files are active, retired, terminated or survivor files (Temporary Assignment)

HIP of New York and New Jersey, New York, NY

Secretary/Coordinator – Clinical Appeals Department 08/2003 – 09/2006

Helped with employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance

Worked with, trained and coached other team members

Working knowledge and use of PeopleSoft or related database software

Ability to process requests consistently with general supervision

Ability to prioritize problems and promptly resolve or escalate when necessary

Strong oral and written communication skills

Strong interpersonal skills with the ability to work with and collaborate with all levels

Strong time management skills and ability to manage individual assignments

Strong attention to detail

Ability to handle sensitive situations and maintain a high degree of confidentiality

Administrative support to the Director of the Clinical Appeals Department

Answered telephones and typed faxes

Responsible for all expense reports for Director and Assistant Director of department

Interfaced with Doctors and Nurses in the Clinical Appeals Department

Distributed case files to Doctors and Nurses for final adverse determination

Tracked all cases coming through the Clinical Appeals Department on HIP’s in house system

Also kept track of all determinations made on cases coming through Clinical Appeals

Made sure all deadlines were met in regards to Medicaid cases

Typed and mailed all Final Adverse Determination Letters

Morgan Stanley Dean Witter – Discover Card New York, NY

Executive Administrative Assistant/Legal Assistant 08/1997 – 09/2001

Administrative support to the Vice President and General Counsel

Was responsible for all legislative bill tracking from state and local governments in regards to credit cards, insurance, privacy issues, tax and telemarketing

Answered telephones and typed faxes

Made travel arrangements including ground, air and hotel

Attended meetings with attorneys to State Government Relation meetings


Norman Thomas High School New York, NY

High School Diploma

Pace University – Major: Business Education New York, NY

DeVry University – Major: Business Management/Health Services Concentration New York, NY


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