Customer Service Technical Support

Location:

Posted:

January 29, 2018

Himanshu N Doshi:

Professional Summary:

Technical Support Specialist well-versed in troubleshooting and repairing malfunctioning hardware and software problem.

Skills:

Servers Windows 2003, Windows 2008, Exchange Server, Red Hat Enterprise Server.

Operating system Microsoft Windows 7.0 professional Windows 8, Windows 10

Administration Windows Active Directory, Linux Red hat enterprise server

Remote Access PC Anywhere, Microsoft Exchange.

Experience:

Home Depot, Atlanta GA

Technical Desktop/Network Specialist: 04/2010-06/2017

Maintained company servers, computers, printers, cables and other equipment.

Configured and installed routers, switches and wireless controllers.

Acted as primary contact for computer hardware and software, network problem.

Responded to all client requests for technical support by phone, email and the inter-office chat service.

Managed application patches, data backup, security changes and network configuration.

Diagnosed network problems involving hardware, software, power and communications issues.

Devised PC Imaging system by PC Manufacture and Department saving Money and Time.

Developed a set of company-wide information assurance and security standard and procedures.

Staples, Boston MA

Technical Desktop/Network Specialist: 01/2004-04/2010

Provided base level IT supports to company personnel.

Issued license codes to new and existing customers.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Trained new employees and explained protocols clearly and efficiently.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress.

Supported customers having data connectivity issues.

Assisted customers with technical issues via email, live chat and telephone.

Assisted in process refinement to improve customer service and support.

Maintained records, logs and the lifecycle of work requests.

Education:

Northeastern University Bachelor in Computer Science Boston MA, 06/1993