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Customer Service Administrative Assistant

Location:
Winnipeg, Manitoba, Canada
Posted:
January 29, 2018

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Resume:

AISSATA HILOURI CISSÉ

*-*** ****** ******

Winnipeg, Manitoba R2k 1H6

204-***-****

ac38gl@r.postjobfree.com

QUALIFICATIONS

Experience as Administrative Assistant and Receptionist

Experience as an Interpreter; English and French

Proficient Customer Service skills

Excellent interpersonal and communication skills

Friendly, punctual, highly motivated; sense of responsibility and ability to take initiative, work independently or in a team environment with discretion

Multilingual: completely fluent in English, French, and one African language

Proficient computer skills; MS Office, Internet, and E-mail

SKILLS

Welcome clients and arrange meetings for clients and staff

Forward incoming calls and e-mails to the appropriate staff member

Successfully handle customers’ concerns with courtesy and efficiency

Recruitment, management, marketing and selling skills

Interpret for newcomers and accompany them to their appointments

WORK EXPERIENCE

Interpreter Jan. 2017 – Present

Family Dynamics Winnipeg, Manitoba

Interpret for newcomers from Djoula to English and vise versa

Interpret for newcomers from French to English and vise versa

Assistant for Elders 2014 – Present

Residence Despins Winnipeg, Manitoba

Provide personal care to clients and create a safe environment

Maintain surroundings and equipment clean and in safe working condition

Aid clients with activities of daily living such as: bathing and dressing, accompanying them to activities, give medication, serve meals, make beds, and do laundry

Write daily reports at the end of shift

Customer Service Representative / Receptionist 2012

Private Business Mopti, Mali

Organized meetings with clients

Greeted clients into the community

Ensured professional customer service, in person and by phone

Provided information on products and services and answered customers’ inquiries

Maintained records for inventory control and operated computerized inventory, record keeping and re-ordering systems

Artisan/Customer Service – Jewellery Maker 2009 – 2011

Farafina-tigne Mopti, Mali

Sold traditional products to tourists by explaining the history of the products and how they were made and what is their use

Recruited women and helped them sell their products in the local market

EDUCATION

Université de Saint-Boniface – Winnipeg, MB 2017

Bachelor in Business Administration

Ghana Institute of Languages – Kumasi, Ghana 2012

English as a Second Language Certificate

High School – Mopti, Mali 2011

High School Diploma

VOLUNTEERING

Administrative Assistant / Receptionist 2013

Accueil Francophone Winnipeg, Manitoba

Receptionist, welcomed clients and directed calls internally

Arranged meetings for clients and staff

Assistant Manager: managed emails and documents in the office

REFERENCES AVAILABLE UPON REQUEST



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