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Human Resources Employee Relations

Castro Valley, California, United States
January 29, 2018

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Experienced HR Generalist empowering an employee-oriented, high-performance workplace culture emphasizing employee relations, change management and strong proponent in the development and promotion of a positive work environment Senior level, SPHR Certified, 13+ years of experience. Strong relationship-building skills with all levels of leadership and employees. Excellent verbal and written communications and leadership skills with the ability to influence outcomes. Knowledgeable of local, state and federal employment laws. Consultant to local and regional management through coaching and guidance on company wide and local HR programs and policy. Demonstrated ability to work independently in fast paced environments.


Performance Management, Consensus Building, Conflict Management, Internal Investigations, Project Management, Relationship Building CAREER HIGHLIGHTS:

Client HR Business Business Partner October, 2017 - Present ADP

Pleasanton, CA

Interpret internal and external business issues and recommend solutions/best practices to ADP leadership and to external clients.

Work independently to resolve issues and provide solutions with guidance in only the most complex situations.

Serve as an expert to clients supporting ADP’s most complex products and technologies.

Solve client issues taking broad perspective to identify solutions.

Work proactively with clients to provide information, best practices and training on ADP solutions.

Senior Human Resources Business Partner January, 2012 - November, 2016 State Farm Insurance Company

Emeryville, CA

Partnered and consulted with management and area business partners on organizational succession planning, including: facilitating talent reviews and calibration sessions with business leaders to assess readiness to promote, position potential and professional development activities.

Advocate for change management while monitoring employee satisfaction in the work environment as workplace changes are implemented.

Functioned as main point of contact for business partner HR risk management assessment and mitigation plans, employee leaves, legal requirements, benefits programs, compensation policies including base and incentive programs.

Employee on-boarding facilitator staffing enterprise hubs in multiple states.

Appointed by senior leadership to manage employee transition efforts supporting 1,500+ employees through an enterprise transition.

Served as a facilitator for new-to-role and experienced leadership in managing performance philosophy and practice.

Provided strategic consulting to business partners for guidance and counseling on performance management and complex employee relations issues.

Mediated conflict resolution meetings with employees and leadership and provided recommendations for addressing employee relations issues. Human Resources Business Partner September, 2003 - December, 2011 State Farm Insurance

Emeryville, CA

Facilitated consensus building sessions with leadership teams on employee performance including performance ratings and monetary award percentages.

Performed data analytics and developed trend information reports for executive business partners.

Partnered with leadership to resolve complex employee relations issues; conducted effective investigations keeping 100% of cases out of litigation.

Developed and presented current benefits information to new and existing employees to positively impact employee retention.

Selected by leadership to mentor new to role Human Resources Representatives.

Coached and mentored first line leaders on performance and absence management.

Analyzed trends and metrics to develop solutions and programs focused at creating a sustaining company culture; facilitated several “lunch & learns”, developed mentoring opportunities, organized town halls implemented team building events to improve engagement and morale.


HR Certification Institute

Senior Professional in Human Resources (SPHR)

California State University East Bay

Bachelor of Science – Business Administration

MEMBERSHIPS/COMMUNITY INVOLVEMENT/EXTRA-CURRICULAR ACTIVITIES Society for Human Resource Management (SHRM) – Member since 2009 Northern California HR Association (NCHRA) – Member since 2009

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